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karamba.com

Discussion in 'Casino Complaints - Non-Bonus Issues' started by rafi567, Jan 25, 2011.

    Jan 25, 2011
  1. rafi567

    rafi567 Dormant account PABnononaccred

    Occupation:
    trader
    Location:
    POLAND
    Please help on the non-payment of winnings by You must register/login in order to see the link..
    Despite the withdrawal request on Dec. 7, 2010, the payment status is
    still pending. Despite numerous contacts with the operator I was not
    given a concrete answer to why this happens. I am still disposed of that
    I have to wait. I do not think, however, that something had changed.
    What can I do to somehow explain this matter? Who to talk to. Contacts with their support is a complete waste of time.
    This screen confirms that the seven weeks there with my Cashout not happening.
    You must register/login in order to see the link.
     
  2. Jan 25, 2011
  3. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Hey Rafi567 I gave Mickey heads up on this thread.
    Thanks Mickey for the fast reply.
    ~T~
     
  4. Feb 12, 2011
  5. Karamba

    Karamba I-Gaming Industry Representative

    Occupation:
    VP Operations
    Location:
    Malta
    In regard to our clients welfare

    We acknowledge the time it has taken to resolve the case, has been lengthened however this is due to the complications that have occurred with the account and the process to issue the cashout.

    And we would like to explain to our client/s that we have their best interests at heart, when special cases arise like this one, our compliance department have to initiate queries with relevant departments of our company to ensure the funds are being awarded correctly. This makes the process extensive however we make sure to that all the information is accurate to the 100th percent, so as to ensure no further confusions or issues at a later date may arise from the same instance.

    The resolution has been found, upon approval from our compliance department, the funds have been sent to our Client also with communication to ensure that they are aware of the result.

    Karamba.com
     
  6. Feb 22, 2011
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thank you for your post. I will verify this with the player and post back here accordingly.
     
  8. Feb 24, 2011
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW, no response from the player yet. Also, received this from the casino peeps:
    Since few players are willing or able to engage the services of a lawyer to write letters for them this effectively means Karamba won't talk to us about player issues: with any luck the next stop for Karamba will be the "No Can Do" List.
     
  10. Feb 24, 2011
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Just to make things perfectly clear, we're not representing anyone - nor have we ever pretended to do so. The PAB service is there merely to facilitate communications between players and casinos. We don't ask casinos to share any information or to submit any reports, all we ask from you is to look into an issue and get back to us on its status. A simple "we're looking into this - thanks for the heads up" would have sufficed.

    The "need a legal notice" is a bit ostentatious in my opinion. If you want to give us a "speak to the hand" kind of response (after three attempts to contact you), I have no problem adding you to the No-can-do list. It saves us work.

    Added: No Can Do list updated here: http://www.casinomeister.com/no-can-do-list.php
     
    Last edited: Feb 24, 2011
    3 people like this.
  12. Feb 24, 2011
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Maybe they have worded this badly, and all they are asking is for the player to give a written permission under Data protection laws, and send both yourselves and them a copy.

    A "legal notice" does not necessarily have to be done by a lawyer. ANYONE can write and send a formal "legal notice" to a company. It means that the notice can be taken as having a standing in law, and can be presented later as proof that the player consented to information being shared.

    I always thought the PAB process relied on the willingness of casinos to share information, but arguments in the Ladbrokes thread suggest that a PAB can be processed WITHOUT any actual sharing of information, but as a means to have the "right person" take a second look at the complaint.

    Perhaps Karamba should be given one last opportunity to clarify what they mean by this request before they are placed in "no-can-do".

    "making unnecessary work for Max" is a different matter, and would qualify for "not recommended" even if they WILL cooperate, but in a way that makes the process overly burdensome.
     
  14. Feb 24, 2011
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I believe I've already done this. After their initial response, saying:
    I asked for clarification: did they mean they wanted the player to send them authorisation for us to discuss their complaint or did they mean they required something from the player's lawyer. They replied:
    I assumed this meant that they wanted lawyers involved. I believe Bryan had the same interpretation. However, based on what you've said I suppose there's a slight possibility that may not be the case.
     
  16. Feb 24, 2011
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I hope so, because there is NOTHING in data protection law that REQUIRES a client to have their own lawyer before they can take charge of their own information. It is the SAME argument that makes Ladbrokes' position on mediators have NOTHING to do with any legal requirement, but something THEY have imposed on themselves to make life easier.

    They may say it has to be in writing, rather than an email. Pedantic, but technically true by the LETTER of the requirements of a "legal notice" that can be proven to be authentic if a later dispute arises. This is mainly down to having the hand written signature, rather than the content of any notice.
     
  18. Feb 24, 2011
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    In my experience casino management tends to interpret the Data Protection Act however it best suits them. In most cases they are fairly liberal minded about it and business proceeds without serious problems. On the other hand one of my least favourite interpretations is the "we can't say anything to anybody" position because it has nothing to do with reality and everything to do with "this is a useful way for us to read this so that's what we're going with".

    This "say nothing" reading of the DPA is almost always bull crap and I'm happy, thanks to Zultha in the Ladbrokes "Spirit of the Promotion" thread, to have documentation of pretty much exactly that. What difference that'll actually make remains to be seen.
     
  20. Jul 5, 2011
  21. barkersam

    barkersam Dormant account

    Occupation:
    student
    Location:
    uk
    Hi,

    I am in a similar position to rafi. made a withdrawal request several weeks ago (18th May) but the payment is just listed as pending. Despite making numerous contacts with CS I am continually told that the matter is being escalated to the accounts department, however nothing ever happens.

    I was wondering if you had any success in getting paid/ and how you went about it ?

    Many thanks
     
  22. Jul 5, 2011
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    There's a chance we can help you with it. Please read the Pitch-A-Bitch FAQ and if that looks like the way you want to go then file your PAB. There are some special hoops the casino will require you to go through but we can discuss that once I have your PAB.

    Any questions? You can send me a Private Message here.

    Regards,
    Max D
    Casinomeister.com, Player Complaints Manager
     
  24. Jul 5, 2011
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    At least we got 2 lurkers to make their maiden posts.
     
  26. Jul 13, 2011
  27. Karamba

    Karamba I-Gaming Industry Representative

    Occupation:
    VP Operations
    Location:
    Malta
    Reply from Karamba.

    In regards to the case brought up in this forum, we would like to express our acknowledgement that the time frame taken to resolve this case, has been lengthened. Would like to clarify that this is due to some complications that occurred with the account and the process to issue the payment. We have contacted our client and explain the situation occurred with his payout.

    This is a process that could take more time than expected, however our only main goal is to make sure that all the information is accurate to the maximum, so no further issues arise from the same situation.

    Our client/s interests are part of our main concerns and to give our clients the best experience within our site, is a fundamental part of our philosophy as a company. In special situations like the one that just raised, our Compliance department have to initiate queries with correlated departments of our company and co-work with them in order to make sure the funds are being processed accordingly.

    Our Compliance Department has now found a resolution, and the payout has been approved and sent to our client. We hope this meets his approval and we expect this situation not to be happening again.

    Last, we would like to thank our client for his understanding, and again, we would like to apologize for any inconvenient caused.

    Karamba.com
     
  28. Jul 13, 2011
  29. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    :what: :confused:
    I see a future career in politics.
     
  30. Jul 13, 2011
  31. Nate

    Nate Casinomeister Advisory Group CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    More like they are writing from a script... Very similar to the last post.

    The process of getting players paid seems so technically involved with their compliance department... :confused:

    Ah Well... Glad I don't play there :)

    Nate
     
  32. May 13, 2015
  33. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Anyone actually played at Karamba?
     
  34. May 13, 2015
  35. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    Did you just receive some of their spam in your inbox? I've been getting bombarded :D
     
  36. May 13, 2015
  37. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Oh no spam; just found a link to Karambo on an affiliate site. That´s why iam asking.
     

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