But you are not complying with the UKGC.
Your website states:-
Self-exclusion
Should you need to take a break from gambling, we provide a self-exclusion facility which can be activated from here or by contacting Support. Self-exclusion means that your account will remain closed for a minimum period of 7 days, and will not be reactivated under any circumstances during the exclusion period. This is the major difference to a standard account closure request. A written request (expire after your stipulated time frame) is required before account re-opening can be considered.
The UKGC state:-
5 Licensees should take all reasonable steps to ensure that:
a the minimum self-exclusion period offered is of a duration of not less than 6 nor more than 12 months;
*I am not in the UK though so it may be worded different in the UK*
EDITED to add-
Page 44 of this DOC does make a difference between SE and closing for a break
Old / Expired Link
Social responsibility code provision 3.3.4 Remote time-out facility
All remote licences except: any remote lottery licence the holder of which does not provide facilities for participation in instant win lotteries, ancillary remote betting licences, remote betting standard (remote platform), gaming machine technical, gambling software, ancillary remote bingo, ancillary remote casino and remote betting intermediary (trading room only) licences.
This provision comes into force on 31 October 2015
1 Licensees must offer a ‘time out’ facility for customers for the following durations:
a 24 hours
b one week
c one month or
d such other period as the customer may reasonably request, up to a maximum of 6 weeks.
The use of time out is discussed on pages 55 and 56 of this consultation DOC Old / Expired Link (In orange)
