Kaboo.com - What?!

[CraiGDaniel]

Had a long break from slots, found Kaboo.com and decided to give it a go.

Took their first welcome bonus and made a £50 deposit which was lost.

I took the second deposit bonus yesterday for £50 which I habe now turned into a £300 balance.

I however logged on this morning to find a message saying my account was inactive and an email about a self exclusion at a sister site.

After research I have found I am self excluded at thrills and this seems to be the reason.

The email stated my deposit has been refunded. Not sure if this is only the last deposit of £50 or both totalling £100.

Basically, this should never happen. How is anyone suppose to know the difference between these casinos. There should he a simple trigger in the system that stops you registering!!

Does anyone know if I am fully entitled to getting both my deposits back? I know the £250 in winnings will magic into someone's pocket internally.

Baffled at the idea we should know the difference between these sites !

 

[curremon]

Do some searching in the forums.. you are not only one

 

[gokkie]

I find this so bloody annoying.
Why not just get a message when you register that you are not allowed to play at this site because you are self excluded at a sister site?
That should be so easy to do.
But no instead they take your winnings afterwards and only refund your last deposit.

Or just post a warning on the website when registering: 'Please be aware when self excluded at our sister site 'X' you will not be allowed to register at this site.

To make it even more unclear for a casual player. At an accredited casino group I am allowed to play while self excluded at their sister site.

 

[ternur]

Since these situations seem to pop up frequently, would it be too much of a hassle for casinos to clearly state on the self-exclusion page the names of the other casinos this action on the player's side might have an effect on? For example, list all the EM casinos that share a license or something in those lines.

Naturally this would not make much of a difference for casinos established later on, but same thing could be added to the registration page (of the later established casino).

At least this would eliminate any ambiquity in regards player not being aware of the scope of an earlier SE.

* edit: Gokkie beat me to it, was typing a reply at the same time... *

 

[KasinoKing]

Does anyone know if I am fully entitled to getting both my deposits back? I know the £250 in winnings will magic into someone's pocket internally.

Like others have said, there are LOADS of stories just like yours around the forum. If I recall correctly, I believe CasinoMeister himself issued a warning about this recently as well: NEVER self-exclude, unless you have a gambling problem.

Anyway, yes you should get all your deposits back.

And yes, the guys at Kaboo will be toasting you down the pub tonight with the free money they got, instead of spending it on a programmer who could probably write the code to stop this sort of thing happening in less time than it takes to down a pint of lager...

KK

 

[Harry_BKK]

Had a long break from slots, found Kaboo.com and decided to give it a go.

Took their first welcome bonus and made a £50 deposit which was lost.

I took the second deposit bonus yesterday for £50 which I habe now turned into a £300 balance.

I however logged on this morning to find a message saying my account was inactive and an email about a self exclusion at a sister site.

After research I have found I am self excluded at thrills and this seems to be the reason.

The email stated my deposit has been refunded. Not sure if this is only the last deposit of £50 or both totalling £100.

Basically, this should never happen. How is anyone suppose to know the difference between these casinos. There should he a simple trigger in the system that stops you registering!!

Does anyone know if I am fully entitled to getting both my deposits back? I know the £250 in winnings will magic into someone's pocket internally.

Baffled at the idea we should know the difference between these sites !

Sorry Craig that this has happened to you but i have to repeat myself again:

Read ALL T&C's before you register and deposit.

If you would have done that you would have come across this clause:

6.8 Once you have self-excluded, on the brand you are currently a member of, your accounts on the other sites operated by us (Thrills.com & SuperLenny.com) will be closed for the self-excluded period selected.

This would have alerted you as you have SE'ed from Thrills. The Betit Group is one of the very few casino groups listing their sister sites in the T&C's, so i cannot see a fault on their side.

Yes, i do blame the operators/casinos for not sorting out this SE - mess but please do not forget, that we as player have to do our due diligence as well before we dive into depositing our hard earned cash.

 

[curremon]

Im just chatting with livehelp at kaboo.

They are doing this IF you have closed account on sister casino due gambling problems..
If you just choose to close account they wont take your winnings..

 

[Tirilej]

Im just chatting with livehelp at kaboo.

They are doing this IF you have closed account on sister casino due gambling problems..
If you just choose to close account they wont take your winnings..

That's assuming you know that Self exclusion is the same as having a gambling problem.

The big problem is that most players don't know that and there have been a lot of discussions about this in here over the years. Many people are SE because they feel it's an easy way but they really just want to save money for other things.

I see that there is also much easier in certain places to Self exclude because you just choose an amount of months and push a button. You don't have to visit live support and ask them to close your account.
Also some are comparing closing an account with SE if you set a time you want your account closed.
Be careful not to do that. I know one in here who asked to get his account closed for one year, and they responded with ''You have now Self excluded for one year'' Because of that he wasn't allowed to sign up and play at another casino who shared the license either.

It's not as easy to say SE=Gambling problem. In here we start to learn but we are so few and others will have to learn the hard way first.

 

[dunover]

*no comment*

BUT at least unlike most they do (now) have a mention of who the sister sites actually are. Yet it still happens. Really the sister sites should be listed on the account-opening form under a 'tick here to acknowledge this notice'. Then the new player couldn't proceed with their account opening without reading it and checking the box and 95% of these problems would be nipped in the bud.

HOW HARD CAN IT BE???

 

[Deeplay]

*no comment*

BUT at least unlike most they do (now) have a mention of who the sister sites actually are. Yet it still happens. Really the sister sites should be listed on the account-opening form under a 'tick here to acknowledge this notice'. Then the new player couldn't proceed with their account opening without reading it and checking the box and 95% of these problems would be nipped in the bud.

HOW HARD CAN IT BE???

Very very easy to implement using some pretty basic code. I know have done such on own sites but in reverse e.g making them aware of other products. They choose not though to do this.

 

[CraiGDaniel]

They have confirmed both deposits returned so I've not lost a penny which I'm grateful for.

But as mentioned it isn't clear yes I could have looked in the wall of terms but in no way would I expect a new casino with completely different layout etc to be tied with thrills, just bad luck I picked the one that was out of all the rest.

The reason they aren't making it easy for players like me who just want to deposit and play quickly (not sit there and read a wall of text regarding terms etc, 95% of people wont) I'd because they pocket anythong they confiscate from you!

My first deposit of £50 I busted on.. they never closed my account after that, I deposited 2 days later another £50 and the same day I made a big profit the account got closed in the blink of an eye.

I don't care now but I understand this is business but when it could be avoided it should be.

If I had kept playing and losing my deposits, they would never have closed my account or refunded my deposits.

 

[mina1929]

After bad luck good luck follows

Hope you will have a nice win soon, good luck

 

[KasinoKing]

I don't care now but I understand this is business but when it could be avoided it should be.

If I had kept playing and losing my deposits, they would never have closed my account or refunded my deposits.

You are right again - these casinos ONLY look at your account details when you come to withdraw.
Bottom line - you should have read the T&Cs and not deposited there in the first place - this really is your own fault.

BUT... seriously, how hard is it really to write a bit of code to block excluded payers?
Last time I wrote any code it was about 20 years ago in "Basic" on a Commodore 64 - back then even I could have written a routine to compare excluded players with any new ones trying to sign up.
It is so ridiculously simple, yet the casinos don't do it... WHY???

KK

 

[Jono777]

You are right again - these casinos ONLY look at your account details when you come to withdraw.
Bottom line - you should have read the T&Cs and not deposited there in the first place - this really is your own fault.

BUT... seriously, how hard is it really to write a bit of code to block excluded payers?
Last time I wrote any code it was about 20 years ago in "Basic" on a Commodore 64 - back then even I could have written a routine to compare excluded players with any new ones trying to sign up.
It is so ridiculously simple, yet the casinos don't do it... WHY???

KK

Only a suggestion, but quite possibly the answer.

Scenario:-

A truly unlucky player(s) who deposits 2-3 times a week, never winning, never withdrawing, blowing the lot on the days they finally manage a few little 'hits' here and there.

This player is SE at 'Site A' after 'having enough' but has been churning away at their sister 'Site B' as mentioned, never requesting a cash out. The problem as it exists at this point will never even be identified and thus creating 'free' revenue for the casino.

Should a simple, needed and 'Where the hell is it???' system be put into place then this income is lost (or never there in the first place) so happy to be proven wrong but not sure if we will something in place for a while yet

 

[Cleveland]

It is so ridiculously simple, yet the casinos don't do it... WHY???
KK

Then they wouldn't have a great Win Win situation. For the casual players who lose and move on, no harm no foul. If they win, deny their winnings and refund the deposit. Only an experience player will likely raise a stink about being hit with that rule. Even then it would likely take not only an experience player but one who also frequents these forums. Worst case scenario is having to refund a few past deposits, but you're protected against large wins.

I'm sure many players have lost their past deposits, and never said a word as they figured it was solely their fault.

 

[Jasminebed]

I am sorry this happened to you Craig. If you have self-excluded from other sites as well, go back and check over your records and see if there are other places you might be entitled to a return of deposits.

I'd like to give Kaboo some credit here, for listing the sister sites, and for returning both deposits. Can't say the same for every casino sharing a licence.

There is no "pocketing of winnings" or pints down at the pub. It's virtual money until cashout, SE is like it never happened. Bets are voided and returned.

There is no way a casual player would know this, and even myself would not know except for this forum. But if you click on the UKGC seal on a casino page, it will take you to the licence and the casinos also included on that licence. Many (like Everymatrix) don't list the casinos in the terms, they just say Everymatrix.

I must agree that more should be done to stop players that are self-excluded from registering and depositing.

At a minimum, accounts should be checked within 24 hours of registration.

 

[Harry_BKK]

Sorry to say this but i am losing my sympathy with these kind of stories.

These cases hardly, if ever, come from newbies. If a player knows about SE and has SE'ed before he/she has been gambling for quite a while. Hence, they should bloody know to read ALL T&C's, no matter how long or small printed they are.

If a player has SE'ed in the past they could contact CS before depositing at a new casino to see whether the casino in question has sister sites where they SE'ed before. A matter of minutes to avoid disappointment.

Are the casinos on the winning side? Certainly NOT. Winnings are only virtual until they are paid out, hence, they never go into the pockets of any casino operator. The bets are simply voided which means the wins never existed.

In the contrary, they have cost:
- to handle the return of the deposits
- to close the account
- because they lose a potentially good punter

Could the casinos to more to avoid these situations? Absolutely YES, but at the end of the day it is only the platform provider (Everymatrix etc) who could implement an automatic cross check of customer data. The casino could only make a small pop-up window asking whether a new player has SE'ed at sites XYZ. If answered with yes then a message should be displayed that the registration is not possible.

I refuse to always put the the blame on the casinos. We are all adults playing with hard earned cash, which some can't even afford to lose, yet we SE here and there and fail to check if that has consequences, only to blame then somebody else for the disappointment of lost winnings.

 

[Cleveland]

If a player has SE'ed in the past they could contact CS before depositing at a new casino to see whether the casino in question has sister sites where they SE'ed before. A matter of minutes to avoid disappointment.

That being said I've self excluded at a few sites for personal reasons. However I'm not sure which site I actually self excluded from and which I just asked to close my account temporarily. Do I then upon opening a new account elsewhere list every possible site out of the 5K + casinos that I might have self excluded and see if the CSR will let me know if they are linked to any of them?

People aren't saying the player can't take steps to protect themselves. But we are asking why when there are multiple solutions, wouldn't the most reasonable be selected as the fix to a problem?

And to say the casino has cost? All businesses have cost, and AP / LP is built into operating cost. I highly doubt these cases hurt the casino more than they benefit.

It's a reasonable request. Either have a pop-up when registering which list sister sites and warn of self exclusion or implement a cross check on accounts and block the registration. I get it you're tired of players falling into this problem. It's clearly an issue. Lets fix it. Pick the most reasonable solution. Sorry that logic just makes sense to me, beyond the player keeping a list of sites they self excluded at, then cross checking themselves as best they can with CSR and T&Cs.

 

[spintee]

I received an email to day 75% bonus, Out of interest I took a look at bonus terms, They have the normally not aloud games , Also included is the spring break and ladies night, I have seen theses games in the past that are not aloud but what caught my eye was this one, : Game of Thrones (15 lines), I have nether seen this game not aloud while bonus is active, Are there going to be any games aloud to play soon ?

 

[quber]

Sorry to say this but i am losing my sympathy with these kind of stories.


If a player has SE'ed in the past they could contact CS before depositing at a new casino to see whether the casino in question has sister sites where they SE'ed before. A matter of minutes to avoid disappointment.

A lot of players though don't realise that some casinos are related or that a SE is related to gambling problems and not just an account closure tool. this is why the casinos should be pro-active on this.

Are the casinos on the winning side? Certainly NOT. Winnings are only virtual until they are paid out, hence, they never go into the pockets of any casino operator. The bets are simply voided which means the wins never existed.

I'll agree that the wins are virtual but the casinos do make make money from not paying out, if I deposit £100 and win £500 and they then forfeit the winnings and return my deposit then they have £400 more in their account than if they had paid me. This is what puts them in a win win situation when deposits are only returned after a withdrawal is requested

 

[smokeeye]

I'll agree that the wins are virtual but the casinos do make make money from not paying out, if I deposit £100 and win £500 and they then forfeit the winnings and return my deposit then they have £400 more in their account than if they had paid me. This is what puts them in a win win situation when deposits are only returned after a withdrawal is requested

Seems that you contradict yourself. If it is VIRTUAL, which by all means it is, It's not cash but rather some 1's and 0's on the screen UNTIL everything is processed. As Harry says, all bets (and winnings) should be voided. Reset to zero if you'd like.

 

[Jono777]

I received an email to day 75% bonus, Out of interest I took a look at bonus terms, They have the normally not aloud games , Also included is the spring break and ladies night, I have seen theses games in the past that are not aloud but what caught my eye was this one, : Game of Thrones (15 lines), I have nether seen this game not aloud while bonus is active, Are there going to be any games aloud to play soon ?

HI Terry

We have lined up a great offer for you, we know you are going to LOVE it!

Simply deposit a minimum of £20 and we will match it 100% with only good old days 15xWR!

T&C's All slot stakes are to be played on Starburst, maximum bet per spin 0.10p - ENJOY!!
Playing even a minimum bet on ANY other slot will result in al you winning being voided and we will also come and shit in an envelope, light it and throw thru your letter box. Any PAB will also be ignored and we will pretend our 'rep' works P/T as Santa Claus and is in preparation for Christmas.

Disclaimer: This is a reply to this post quoted only and not aimed at any casino, just in case

 

[spoton]

I received an email to day 75% bonus, Out of interest I took a look at bonus terms, They have the normally not aloud games , Also included is the spring break and ladies night, I have seen theses games in the past that are not aloud but what caught my eye was this one, : Game of Thrones (15 lines), I have nether seen this game not aloud while bonus is active, Are there going to be any games aloud to play soon ?

Might be a quick-fix of the problem I encountered(which they can't seem to fix), that games played on that game don't show up on the wagering.

 

[spoton]

T&C's All slot stakes are to be played on Starburst, maximum bet per spin 0.10p - ENJOY!!
Playing even a minimum bet on ANY other slot will result in al you winning being voided and we will also come and shit in an envelope, light it and throw thru your letter box. Any PAB will also be ignored and we will pretend our 'rep' works P/T as Santa Claus and is in preparation for Christmas.

In their terms it seems that they have a function that keeps you from playing non-allowed games. That is a big plus(if it works) eventhough the list is way too long.

To me Kaboo seems like a casino that was launched way to fast. First the UK gambling comission self-exclusion thingy, then bugs and these weird terms.

 

[quber]

Seems that you contradict yourself. If it is VIRTUAL, which by all means it is, It's not cash but rather some 1's and 0's on the screen UNTIL everything is processed. As Harry says, all bets (and winnings) should be voided. Reset to zero if you'd like.

Yes but by voiding a win the casino keeps the money that it would otherwise have had to pay out. it doesn't make any extra money and is at the same place they would have been if the player had never deposited.

If a casino makes £100,000 on average a day and someone wins and withdraws that amount then they are even for the day. If the casino voided those winnings then they are back at their £100,000 profit so a casino does gain by voiding wins.