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Just who are zero36?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by pinsnpies, Mar 2, 2011.

    Mar 2, 2011
  1. pinsnpies

    pinsnpies Experienced Member PABnononaccred PABaccred

    Occupation:
    Customer service advisor for BT
    Location:
    Bangor North Wales UK
    I am having problems with these people. It says on their website they are owned by the palace group. On the palace group website they are not listed as a subsidary. I call the number on their website and ask if they are owned by the palace group and the guys says no.
    When I read out the statement from the about us section, he proceeds to hang up. I was asked to send documents for a withdrawal and the email bounces back? I was paid by them back in January but that was only for a small withdrawal. They never asked for documents then. Just a phone verification.

    *edit* just rung the palace group number and the guy I spoke to before when I rung the zero 36 number answered. I say its me calling again again and he states "we are not part by the palace group" When I question further, the line goes silent. I have just sent my documents to the spin palace email address as they are blatantly the same people.
     
  2. Mar 2, 2011
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They are lying.

    The online link goes to Jackpots In A Flash - and this IS most certainly a Palace group casino.

    Zero 36 is a mobile casino, and the "online" is simply the flash version of Jackpots In A Flash (watch your browser closely;) ).

    Zero 36 also has the eCogra seal, and it is genuine - so submit a complaint to eCogra, not forgetting to mention the "confusion" support seem to have in remembering who they work for:rolleyes:
     
  4. Mar 2, 2011
  5. pinsnpies

    pinsnpies Experienced Member PABnononaccred PABaccred

    Occupation:
    Customer service advisor for BT
    Location:
    Bangor North Wales UK
    Thanks vinyl. Sent my documents to the spin palace email as the zero 36 one bounces back :rolleyes: Also the zero 36 toll free number doesn't work either.

    "We're sorry. There's a problem with the e-mail address(es) you're trying
    to send to. Please verify the address(es) and try again. If you continue
    to have problems, please contact Customer Support at (480) 624-2500.

    <efrat@zero36.biz>:
    216.69.186.201 does not like recipient.
    Remote host said: 550 #5.1.0 Address rejected This email is not visible to you.
    Giving up on 216.69.186.201."
     
  6. Mar 4, 2011
  7. pinsnpies

    pinsnpies Experienced Member PABnononaccred PABaccred

    Occupation:
    Customer service advisor for BT
    Location:
    Bangor North Wales UK
    Woohoo. Now getting the document runaround. Driving License rejected
    "The copy of your drivers license was not legible"
    Seems perfectly legible to me tbh :(
     
  8. Mar 5, 2011
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Have you used this same file with other casinos?

    In particular, have you used it with another Palace Group casino?

    You could always PAB, and get a second opinion as to whether your file is not legible, or whether this is a load of BS.
     

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