Dear XXX,
Thank you for contacting us.
XXX, 1st) in regards to your query with Reef club casino, I am
afraid you will have to contact them even though Casino-on-Net and Reef
are owned by the same mother company we do not share any customer
information, therefore we cannot locate your account with them in order
to investigate.
PLease direct any Reef club casino enquiries to:
Support@ReefClubCasino.com.
2nd) The 5 days processing period is company policy due to that we
support many deposit methods in which we don't receive the funds
immediately, it is also company policy to not process any cashouts until
deposits made before or no the date of the cashout request are received.
I am sorry you feel that take too long to process the cashouts but
unfortunately this is company policy and necessary.
Please allow me to assure you that Casino-on-Net is still the leading
online Casino in the world with over 10,000,000 active members, this is
due to our priorities being aimed at providing excellent customer
service and satisfaction at all times and our games being totally random
and fair, if this was not the case then we would not have anywhere near
the amount of members we have.
I hope I have answered your questions. If you require further assistance
in this or any other matter, please feel free to contact us. We are here
for you 24 hrs a day, everyday.
Kind regards,
Christian
Member Support Representative
Thank you for contacting us.
XXX, 1st) in regards to your query with Reef club casino, I am
afraid you will have to contact them even though Casino-on-Net and Reef
are owned by the same mother company we do not share any customer
information, therefore we cannot locate your account with them in order
to investigate.
PLease direct any Reef club casino enquiries to:
Support@ReefClubCasino.com.
2nd) The 5 days processing period is company policy due to that we
support many deposit methods in which we don't receive the funds
immediately, it is also company policy to not process any cashouts until
deposits made before or no the date of the cashout request are received.
I am sorry you feel that take too long to process the cashouts but
unfortunately this is company policy and necessary.
Please allow me to assure you that Casino-on-Net is still the leading
online Casino in the world with over 10,000,000 active members, this is
due to our priorities being aimed at providing excellent customer
service and satisfaction at all times and our games being totally random
and fair, if this was not the case then we would not have anywhere near
the amount of members we have.
I hope I have answered your questions. If you require further assistance
in this or any other matter, please feel free to contact us. We are here
for you 24 hrs a day, everyday.
Kind regards,
Christian
Member Support Representative