Whine and Moan Just lost 11k of winnings at 32red due to "pending withdrawals"

You can use Titanium Visa from Moneymart, both for deposits and withdrawals, either with a pr deposit fee, or a fixed monthly $15 fee. The fixed fee is only charged, if you have money on the card around the 1st of the month, so put money in the card when you need it, and don't leave any in there. Mine has mostly been free that way (except for a few times I forgot I had money on it ;) ), and it's pretty much the only thing I use nowadays.
I tried Guts, they charge a fee for every cc transaction.
I tried Betat, love them but I can't use my personal cc here it always says gateway rejected payment so as Im a canadian player the only option is vanilla mastercards which you have to pay a fee of $7 plus tax per $200 card.
 
In your case, I would have blamed the mrs, and had another row :lolup:

Hey mate, I havent actually read the whole thread as yet but just wanted to say I feel your pain as I also lost 700 in the past couple of weeks because of this same policy change. I asked for a flush and it wasn't given then ended up reversing the lot after having a row with the mrs and lost it all ... of course I accept it is my own fault, thats life at the end of the day, but I sure as hell wish they would have just flushed it when I asked like they always did before. Time to play somewhere else I suppose?
 
Challenge to reps (or anybody!)

Ok, I made my 'bullcrap' list of 10 reasons why pending periods are disadvantageous to the player and favour the casino and the reasons why they can be stopped.

Any rep or advocate of pending periods care to take the 'Dunover Challenge' and give 10 reasons why pending periods cannot be removed and how they are of benefit or advantage to the player???
 
Ok, I made my 'bullcrap' list of 10 reasons why pending periods are disadvantageous to the player and favour the casino and the reasons why they can be stopped.

Any rep or advocate of pending periods care to take the 'Dunover Challenge' and give 10 reasons why pending periods cannot be removed and how they are of benefit or advantage to the player???

How can any of the reps challenge the 10 reasons, when each and every reason that you gave is a really valid reason as to why the casinos like to put the temptation in the way of the player who hasnt got the greatest resolve.
 
How can any of the reps challenge the 10 reasons, when each and every reason that you gave is a really valid reason as to why the casinos like to put the temptation in the way of the player who hasnt got the greatest resolve.

Well, you quickly grasped the point of my challenge then! :D

I would just love to hear from the casino viewpoint their 10 imagined reasons why pending periods have any 'advantage' or 'benefit' whatsoever to us players. Or maybe, just maybe, someone will have the balls to post here and actually admit what we all know. Don't hold your breath though. :rolleyes:
 
Maybe the answer and change can be made via pure people power , I'm sure if the guys alone from this forum boycotted all casinos that don't flush ,And made those sites/reps aware of this , I'm sure at least a few of them would make some changes .

lets face it probably more than half of online gamblers are problem gamblers ,Or have been at some point and this pending payment method is just there to prey on them , We all enjoy the entertainment of playing aswell as the thrill of a big win , And when we have a sizeable balance the temptation to keep playing can sometimes over ride the the sense to quit while on top ,

Back in the day if you had the sense to make that withdrawal , You were safe in the knowledge that you had won and that money was yours , Now you face that same temptation twice and often for a number of days while the money sits and stares at you .

We know some sites that do auto flushing so there is no reason they all can't , But obv it is there for a reason , A very profitable reason and that's all there is to it
 
Deja Vu

I went through the same procedures with 4 casino groups now. I always have been a very loyal player to one group at a time and deposited pretty much every year about $150K at online casinos for the past 17 years, so the level of player support and comps is comparable.

Started my online gaming with Captain Cooks, one of the first MG online casinos which became later the CR group. Flushing withdrawals, fast same day payouts to e-wallets; all there at the beginning, personal VIP host, good level of extra comps (comps added as goodwill) - today, 48hr pending period and no weekend processing, although they still flush for VIP's on request, promo matches from 10-25% only, practically zero extra comps

So i moved to the Palace Group - great promos (really loved their monthly calendar where you could see in advance when the best bonuses are available) - same thing, flushing, fast payouts, with them i had a same day payout agreement if i flushed it before 3pm, personal VIP host, high level of extra comps - today, 24hr pending period, no flushing and no weekend payouts, don't know about the promo matches, practically zero extra comps

Moved again, now to the Fortune Lounge Group - same story, great promos (been to 4 of their Fortune Lounge cruises with all expenses paid), fast payouts, flushing and payouts less than 24hrs, personal VIP host, high level of extra comps - today, 24hr pending period, no flushing, no weekend payouts - promos still very good, promo matches between 30-100%, extra comps on rare occasions

Moved yet again, this time to the 32RED group - and yet again the same story - great promos, flushing, same-day payouts, weekend processing, good level of extra comps etc. - today, 24hr pending period, no flushing, no weekend payouts, promos reduced - now mostly 10-25%, 1x 50 and 1x 100% / week whereas the 100% is only up to 100, practically zero extra comps


Can everybody see the pattern. Each of the above groups would start out with great player support & benefits and the soon they reached a certain size they started cutting down slice-by-slice so the player protests are kept to a minimum. Once they are big enough it does not matter to them if a few players are protesting or stop depositing.

There is only one word which comes into my mind to explain the above: GREED!!!

I only got the records for the last 5 years regarding extra comps, but again you can see a pattern, this is for the 32RED group (across all 4 casinos):

deposits/comps ratio, including DOTD, Daily Dish, Bonus Wheel:
2012 - 54%
2013 - 42%
2014 - 28%
2015 - 14%

I agree with you, a policy re-think would only happen if a pretty big group of players stops depositing completely at a casino group. Nothing will happen if they do not feel the pinch.

In the case of the "number-colour" group i can see that they are trying at the moment to push their sites with affiliates. I have seen suddenly new adverts being posted at affiliate sites where i have never seen such activity in the past.

Maybe the answer and change can be made via pure people power , I'm sure if the guys alone from this forum boycotted all casinos that don't flush ,And made those sites/reps aware of this , I'm sure at least a few of them would make some changes .

lets face it probably more than half of online gamblers are problem gamblers ,Or have been at some point and this pending payment method is just there to prey on them , We all enjoy the entertainment of playing aswell as the thrill of a big win , And when we have a sizeable balance the temptation to keep playing can sometimes over ride the the sense to quit while on top ,

Back in the day if you had the sense to make that withdrawal , You were safe in the knowledge that you had won and that money was yours , Now you face that same temptation twice and often for a number of days while the money sits and stares at you .

We know some sites that do auto flushing so there is no reason they all can't , But obv it is there for a reason , A very profitable reason and that's all there is to it
 
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You can use Titanium Visa from Moneymart, both for deposits and withdrawals, either with a pr deposit fee, or a fixed monthly $15 fee. The fixed fee is only charged, if you have money on the card around the 1st of the month, so put money in the card when you need it, and don't leave any in there. Mine has mostly been free that way (except for a few times I forgot I had money on it ;) ), and it's pretty much the only thing I use nowadays.

That's funny. I already have titanium visa and am on fixed rate as well. The $15 comes off on the 6th of each month so I transfer the funds to my bank account around the 6th to avoid the $15 monthly charge.

As far as this thread goes and how none of the reps are taking part in answering questions here is beyond me.

There has to be something that we players can do to change this? There's been 10k views on this very thread and I can see 10% are casino reps. There must be something we can do?
 
As far as this thread goes and how none of the reps are taking part in answering questions here is beyond me.

There has to be something that we players can do to change this? There's been 10k views on this very thread and I can see 10% are casino reps. There must be something we can do?

My experience as explained in my previous post shows that the casinos choose to duck under the table until the storm is over. A few months from now the new will be the normal, only then will the heads come out again. Believe me, they are reading these threads and have instructed their reps to stay put and wait for calmer seas. That is why they also employed over the last year the "slice-by-slice" strategy to avoid too heavy "storms" (read: protests)

I would have hoped that, since this forum has many players from the "number color" group, we could make our voice loud enough to be heard in the boardrooms and we could achieve something. So far i do not see that happening intensive enough to make them re-think their strategy.
 
Well, There is so many casinos now days its unbelievable and with so many promos, I personally think that casinos now rely on new players as there coming to the market every day & the very top money burners that is not bothered to lose a few 100k,

standard players have not got a chance, Theses new players do not realise the rules or probs do not mind waiting for cash as they do not really no the standards util they get stung and find places like this, By this time the casinos have already a new breed of players,

There is no excuse this day and age as I and most of you have stated,

Also if casinos had the right software in place such as a max bet rule when playing bonus or not allowed into games with bonus than that will eliminate any need for playcheck ect and money out as soon as you touch the button,

Again people have pointed out alot of casinos have this option but they wish not to use it, Just another excuse for you to reverse,

I went through the same procedures with 4 casino groups now. I always have been a very loyal player to one group at a time and deposited pretty much every year about $150K at online casinos for the past 17 years, so the level of player support and comps is comparable.

Started my online gaming with Captain Cooks, one of the first MG online casinos which became later the CR group. Flushing withdrawals, fast same day payouts to e-wallets; all there at the beginning, personal VIP host, good level of extra comps (comps added as goodwill) - today, 48hr pending period and no weekend processing, although they still flush for VIP's on request, promo matches from 10-25% only, practically zero extra comps

So i moved to the Palace Group - great promos (really loved their monthly calendar where you could see in advance when the best bonuses are available) - same thing, flushing, fast payouts, with them i had a same day payout agreement if i flushed it before 3pm, personal VIP host, high level of extra comps - today, 24hr pending period, no flushing and no weekend payouts, don't know about the promo matches, practically zero extra comps

Moved again, now to the Fortune Lounge Group - same story, great promos (been to 4 of their Fortune Lounge cruises with all expenses paid), fast payouts, flushing and payouts less than 24hrs, personal VIP host, high level of extra comps - today, 24hr pending period, no flushing, no weekend payouts - promos still very good, promo matches between 30-100%, extra comps on rare occasions

Moved yet again, this time to the 32RED group - and yet again the same story - great promos, flushing, same-day payouts, weekend processing, good level of extra comps etc. - today, 24hr pending period, no flushing, no weekend payouts, promos reduced - now mostly 10-25%, 1x 50 and 1x 100% / week whereas the 100% is only up to 100, practically zero extra comps


Can everybody see the pattern. Each of the above groups would start out with great player support & benefits and the soon they reached a certain size they started cutting down slice-by-slice so the player protests are kept to a minimum. Once they are big enough it does not matter to them if a few players are protesting or stop depositing.

There is only one word which comes into my mind to explain the above: GREED!!!

I only got the records for the last 5 years regarding extra comps, but again you can see a pattern, this is for the 32RED group (across all 4 casinos):

deposits/comps ratio, including DOTD, Daily Dish, Bonus Wheel:
2012 - 54%
2013 - 42%
2014 - 28%
2015 - 14%

I agree with you, a policy re-think would only happen if a pretty big group of players stops depositing completely at a casino group. Nothing will happen if they do not feel the pinch.

In the case of the "number-colour" group i can see that they are trying at the moment to push their sites with affiliates. I have seen suddenly new adverts being posted at affiliate sites where i have never seen such activity in the past.
 
That's funny. I already have titanium visa and am on fixed rate as well. The $15 comes off on the 6th of each month so I transfer the funds to my bank account around the 6th to avoid the $15 monthly charge.

As far as this thread goes and how none of the reps are taking part in answering questions here is beyond me.

There has to be something that we players can do to change this? There's been 10k views on this very thread and I can see 10% are casino reps. There must be something we can do?

Hello

Hope you are good ?

Did you not have a Pm off one of the reps with the problem's you were experiences ? Any news on that
 
Although i still like playing there i think it's FINALLY time for a HONEST official statement.

"To improve the player experience" is bullshit. All the changes are making the player experience worse, not better. I just wish that somebody would tell us the truth in a way like:

"We are changing to a multi-provider casino" or "We are chaning to a web based online casino" or even if its "We were to generous we don't make enough money". But as a business you definitely don't make these decisions/changes to improve the player experience, i think we all can agree on that!
 
I'm not happy with 32red either , i made a withdrawal on Sunday afternoon , and its still reversible now! and i have not reversed anything. thats way too long , it should be processed by now..... not happy!
 
is there a microgaming casino that do this? i've had enough of 32red's reverse withdrawing issue as well!

Microgaming download casinos that still flush and pay in less than 24hrs (although not on weekends)

Lucky247 - immediate flushing on request, payouts in 3-24 hrs, no weekend payouts
Go Wild - was just posted that they flush immediately and process then withdrawals pretty much instantly, no weekend payouts
Casino Rewards group - flushing for VIP's, don't know about new players, no weekend payouts

There is not a single download MG casino that still pays on weekends, to my knowledge. Would be happy though to be corrected :)

No download, multi-platform casinos with MG software that pay 24/7/365:

Guts, Betsafe, Bet-at, Mr. Green, Videoslots etc. - payouts in 1minute - 4hours
 
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I'm not happy with 32red either , i made a withdrawal on Sunday afternoon , and its still reversible now! and i have not reversed anything. thats way too long , it should be processed by now..... not happy!

if you made your withdrawal after 3pm Sunday it will be pending until 3pm Tuesday. No chance to shorten it. 32RED does now only 1 payment run/day in the afternoon (that has been cut as well now, down from 2 to 1, but that is understandable as they have to process much less in payouts since a lot of players reverse and lose, as you can see the strategy works)

i was told a few weeks ago to make my withdrawals latest by 3pm GMT if i want to have it paid the next day. Although they state in their T&C's "pending usually around 24hrs", it is strictly 24hrs and above. 23hrs58minutes and it will not be paid.
 
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I'm not happy with 32red either , i made a withdrawal on Sunday afternoon , and its still reversible now! and i have not reversed anything. thats way too long , it should be processed by now..... not happy!

if you made your withdrawal after 3pm Sunday it will be pending until 3pm Tuesday. No chance to shorten it. 32RED does now only 1 payment run/day in the afternoon (that has been cut as well now, down from 2 to 1, but that is understandable as they have to process much less in payouts since a lot of players reverse and lose, as you can see the strategy works)

i was told a few weeks ago to make my withdrawals latest by 3pm GMT if i want to have it paid the next day. Also they state in their T&C's "pending usually around 24hrs", it is strictly 24hrs and above. 23hrs58minutes and it will not be paid.

Weekends should count as pending and withdraw should been Monday at 3pm, Just because they do not cashout weekends does not been that should not include pending period, Even the worse of worse for pending even take week ends into account, Another nail in there coffin, :)
 
see post 139 and 141, no really clear answer other than endless logs to keep her busy

I actually started looking at the log today. Imported it in to an excel spreadsheet using pivot tables to understand the data better. It will take me a while to figure it out but will keep you posted.
There's dates and times of withdrawals column, reversals, cash balance and another time stamp. There's like million rows so bear with me.
 
Just an interesting thought / question

Could we have a little tally of you guys that don't ever reverse payment speeds against the guys that do tend to reveres a lot payment speeds ?

It wouldn't surprise me if payment speeds are personalised to individual accounts

We all know the reversal procedure is there as a last chance saloon to get back any casino losses , So my point is if your a player with no history of reversing would your payout time be quicker than someone who is partial to reversing therefor the casino knowing that with this customer they have a chance of clawing more back with time .

I only say this as reading through this thread there seems to be mixed opinions of the same casino , Some saying next day , Others waiting 4 days and it seems the one's waiting longer are the ones that are losing their money through reversing .
 
Just an interesting thought / question

Could we have a little tally of you guys that don't ever reverse payment speeds against the guys that do tend to reveres a lot payment speeds ?

It wouldn't surprise me if payment speeds are personalised to individual accounts

We all know the reversal procedure is there as a last chance saloon to get back any casino losses , So my point is if your a player with no history of reversing would your payout time be quicker than someone who is partial to reversing therefor the casino knowing that with this customer they have a chance of clawing more back with time .

I only say this as reading through this thread there seems to be mixed opinions of the same casino , Some saying next day , Others waiting 4 days and it seems the one's waiting longer are the ones that are losing their money through reversing .

Interesting observation. It may very well be the case. I have reversed in the past but it would clear "pending withdrawals" status within a couple hours so I couldn't keep on reversing. If not, I would call and ask for it to be flushed manually.
 
I don't reverse and I can confirm that 32Red will send your money on Tuesdays for Friday withdrawals, so I don't think it's dependend on a history of reversals.

This does not mean that other Groups don't do it as well - it would certainly increase profits, at least short-term.
 

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