Whine and Moan Just lost 11k of winnings at 32red due to "pending withdrawals"

Welcome to the discussion! :p

Well it would seem there's some discrepancies between what CS told you, and what others have stated in this thread regarding the effects reversals have on pending times.

Your information only now heightens the curiosity as to why the OP's pending period went on for 6 days. Did I miss that explanation earlier in the thread?

Hopefully this now convinces you that this thread isn't just about the OP's story, or pointless, but is serving a purpose to understand and clarify the certain inner workings of these dreaded pending periods. Yes it is easy to say 'if you don't like them play elsewhere', but if someone likes the casino for all it's other pros, and can use will power to overcome any temptation to reverse, then at the very least we can clarify any misinformation that may be coming through from member's own experiences. :D

And just for the record, I can't be wrong, because I never stated the clock resets, I was merely repeating the information given in this thread by the OP.

Thanks.

This from the OP's post on page 8, post no. 73 of this thread:

The only issue with this thread about 32red is why were the withdrawals in pending for so long. When I called to find out why its taking them a few days and why are the winnings still in pending state after 4 days I was told everytime I reverse and withdraw again it resets the clock. It made no sense to me because I had never busted out on my winnings and always had a few thousands in pending withdrawals. So I asked Jonathan. Johnathan confirmed that if i withdraw $100, then reverse $20, and later withdraw another $40, the clock is still ticking from the original $100 but the new $40 will start a new clock. This confirms the flaw in the system. Because when i was told that 3k will be processed 4 days ago, i was up at 5-6k in withdrawals at the time and made sure not to go less than 3k. The next day, 4.8k of withdrawals were still sitting in pending. Another 36 hours and still sitting in pending.

i was in the same situation as the OP with 4 pending withdrawals and lots of reversals in between that i lost the timeline when they should have been due to be paid.... same as the OP i received out of the blue 100$ into my Neteller account from those withdrawals, the rest was left pending. Why? Never got an answer.

Fact is she made the first withdrawal on Saturday and other than the 100$ she received, the first and all the following reversals were still pending the following Friday!!!! That is a solid week keeping a player waiting. This is nowhere stated in their T&C's and a predatory practice. I think every withdrawal should have it's own 24hr pending period and be paid after that no matter if you have reversed a part and re-withdrawn again.
 
I just spoke to 32 red and this is what they told me

: Once you have requested a withdrawal, it will show as pending until processed, usually around 24hrs after the request during UK banking hours (9am to 5pm Monday to Friday). Withdrawal requests outside of UK banking hours will show as pending until the next banking day.
Me: ok

You only need to wait the 24 hours if you reverse it won't effect the time of the withdrawal
Me: ok great you mind if I copy that

So why was one of my withdrawals not paid when i made it 23hrs 48mins earlier? Is that not around 24hrs? I even wrote to the payments team whether they can do it, they said NO, minimum is 24hrs!!!
 
It sickens me to read such a story again. Although obviously the OP is at fault for being too greedy.

But why are 32Red and many other casinos not helping customers out though? Leaving funds out there open for reversal is a big temptation for the weaker player.
There are enough stories of gamblers losing all their winnings after a sizable win. Unfortunate, but sadly it's a reality.

I have no problem with pending periods, but still like to get my money as soon as possible. I would like to see these casinos to offer players irreversible withdrawals. Then the casino in question can leave the funds in a pending period as long they like, since they won't gain a penny from it.

But then their commercial goal will not be reached. I simply expect better morals from 32Red.

If I want to withdraw my money, then that's it! I have made my decision, and do not wish to play anymore until I have received my money. I'm sure most of the players feel like this, but still they have to lure players with a lack of willpower back in.

Please offer the player the opportunity to irreversibly lock their funds while awaiting processing with a simple click just as easy it is to reverse a withdrawal.
 
It sickens me to read such a story again. Although obviously the OP is at fault for being too greedy.

But why are 32Red and many other casinos not helping customers out though? Leaving funds out there open for reversal is a big temptation for the weaker player.
There are enough stories of gamblers losing all their winnings after a sizable win. Unfortunate, but sadly it's a reality.

I have no problem with pending periods, but still like to get my money as soon as possible. I would like to see these casinos to offer players irreversible withdrawals. Then the casino in question can leave the funds in a pending period as long they like, since they won't gain a penny from it.

But then their commercial goal will not be reached. I simply expect better morals from 32Red.

If I want to withdraw my money, then that's it! I have made my decision, and do not wish to play anymore until I have received my money. I'm sure most of the players feel like this, but still they have to lure players with a lack of willpower back in.

Please offer the player the opportunity to irreversibly lock their funds while awaiting processing with a simple click just as easy it is to reverse a withdrawal.



I think your thread reply say its all I agree with all of it .Have the option is nice to think a player could do that .Will it every come in to practice I guess we will have wait to see if laws change regarding it in the long run . In till then its withdraw when you win and don't sodding bitch and moan when you get greedy last thread reply lol
 
OK, here's what happened last time I had multiple withdrawals at Golden Lounge (a 32red site):

I made one for say £500, having left £70-ish to play with. let's say it was at noon on a Tuesday.

I subsequently won another £200 on top of the £70, so later that day (say 18:00) I made another w/d for £190 and left £80 to play with.

Late that evening about 22:00 I had made the £80 I was playing with into say £100, and made another w/d then clearing my balance out.

Next morning on the Wednesday I reversed £50 (all 3 w/d's still reversible). Now the reverse figure at that time was the TOTAL of all my w/d's i.e. 500+190+100 = £790. Reversing the £50 meant my w/d's were NOT affected as the £50 was taken from my LAST w/d of £100 made at 22:00 the previous evening. Had I lost that and left things as they were, I would have been paid over the next 24 hours THREE w/d's of 500+190+50.

(Bear with me here it's easier than it sounds!)

Now, let's say that £50 I reversed was lost, and I reversed another £70 - this would cancel out my LAST w/d of £100 and reduce the SECOND w/d of £190 to £170. Had I left them until end of business Weds. I would have been paid the £500 by close of business Weds. and at the start of business Thurs my w/d of £190 Tuesday made at 18:00 after close of business MINUS the £20 I reversed, thus £170.

OK, at weekends this would be over a longer timescale. What I am saying thus, is that as long as you don't completely wipe your withdrawal if you reverse some of it, the timescale of the remainder will not be affected. However, should you win with the part-reversal and then withdraw, then THAT w/d will be separate and the reversal period of 24+ weekends if applicable will start afresh for that w/d and so-on. This does appear to be the case in the OP's post.

If you think doing a part-reversal and then re-withdrawing from the proceeds of that part-reversal means it will simply be backdated to the time of the original w/d, then you are mistaken.

I still believe 32red do this, unless I hear otherwise from a rep. I do NOT believe that they will add the sum remaining of the original w/d to the sum of the LATEST one won with the part reversal and re-start the clock then.
 
I think your thread reply say its all I agree with all of it .Have the option is nice to think a player could do that .Will it every come in to practice I guess we will have wait to see if laws change regarding it in the long run . In till then its withdraw when you win and don't sodding bitch and moan when you get greedy last thread reply lol

As long they can get away with it, casinos will keep employing such practices. Thought gambling commissions were supposed to "protect" players with safety and responsible gambling guidelines. Seems to me they just consider the online gambling industry as just another cash cow, or they fail to actually comprehend what's going on in the industry.

I seriously wonder what type of people are even employed by such commissions. Have they even ever played at online casinos themselves? Or is the only input they take serious from the online casinos? Sometimes I just feel players don't really get taken serious despite these alarming threads.
 
I feel horrible. I deposited last week $250. Won 4k and cashed out. Later i reversed $200 playing low bets but the slots were hot so i set my bets higher and luckily won another 3k. I just kept withdrawing large amounts and leaving $100 in to play for fun. As i would bust out i would reverse another $100... I called support to ask why are my withdrawals still pending after 3 days? I was told 3k will be processed today (this was monday) another $1800 will be processed next day. The reason being he said that apparently everytime you reverse even a small amount, and you withdraw again, it resets the clock. Long story short, i won over 13k but since pending withdrawals i managed to lose it all except for 2k. And the 2k was just removed from "pending withdrawal". I withdrew on Saturday and today is Friday. 6 days in pending withdrawal.
I know it is entirely my fault and im to blame for this, but i would NEVER have deposited that much if the winnings were in my bank account. This policy of not being able to flush your winnings really really SUCKS!!!!!!

Hey mate, I havent actually read the whole thread as yet but just wanted to say I feel your pain as I also lost 700 in the past couple of weeks because of this same policy change. I asked for a flush and it wasn't given then ended up reversing the lot after having a row with the mrs and lost it all ... of course I accept it is my own fault, thats life at the end of the day, but I sure as hell wish they would have just flushed it when I asked like they always did before. Time to play somewhere else I suppose?
 
One thing ive noticed in this thread is so many people unhappy about many casinos pending periods and being able to reverse withdrawals.

It would be so much easier if casinos just operate like coral bookies do. If you withdraw it might be reversible till later that night but then it goes to department that processes withdrawals. It doesn't get processed right away and might not get processed till some point the next day but point is once its left reversible status theres no way to reverse it before it gets processed. Even if you contact CS you will be told sorry its not available to reverse.

So simple yet effective. if every casino did that then it wouldn't matter how long it takes till they do the withdrawals as theres no way of spending the money unless you reverse it in the few hours allowed.
 
As long they can get away with it, casinos will keep employing such practices. Thought gambling commissions were supposed to "protect" players with safety and responsible gambling guidelines. Seems to me they just consider the online gambling industry as just another cash cow, or they fail to actually comprehend what's going on in the industry.

I seriously wonder what type of people are even employed by such commissions. Have they even ever played at online casinos themselves? Or is the only input they take serious from the online casinos? Sometimes I just feel players don't really get taken serious despite these alarming threads.

You are right: notworthy some don't most of the time;) .I did too think gambling commissions were supposed to "protect" players with safety and responsible gambling .They do with depositing limits well you like to think .

The same thing should apply to reversing limits a player should have a right to say right i may reverse some amounts say you won 1,000 and think i want to reverse say £20 to £40 . They should be able to say right i had a win i reverse that amount and want to lock the rest in to withdraw and then ones the amounts hits the players account they can spend or do as they wish

Its up to the players and i suppose at the moment it comes down to self control:p of the players and what they want to do:thumbsup: . I always think when i had a win anywhere and there a pending withdraw time ;).I think casino never like much people who do withdraw and without reverse cos at the end of the day they have to pay out your winning:thumbsup: .

Of course no casino tell players to reverse that up to the player:p .

I expected if i worked for a casino it would put me off gambling altogether and just see it as people with cash to burn and don't think more of it :p and of course the dark side of losing it all:( . The way to think of it Is no casino your friend and always out to make money and always comes off better then the players . I read somewhere sites where people joined up via A LINK with a offer with out depositing and the player come via that way .The link you joined via gets a % of reversing winning

Something to think of next time making a reverse

play them at there game take a win and enjoy it :p
 
I withdrew on Saturday and by Wednesday the money was still in pending. I called support at 4:38 am UK time I think Shane or James it was who checked and said one payment of 3k will be processed today and $1800 will be processed the day after. This never happened despite the fact that I didn't let my pending withdrawals go below 3000 just for this reason. Next day and it's still in pending.


OK, here's what happened last time I had multiple withdrawals at Golden Lounge (a 32red site):

I made one for say £500, having left £70-ish to play with. let's say it was at noon on a Tuesday.

I subsequently won another £200 on top of the £70, so later that day (say 18:00) I made another w/d for £190 and left £80 to play with.

Late that evening about 22:00 I had made the £80 I was playing with into say £100, and made another w/d then clearing my balance out.

Next morning on the Wednesday I reversed £50 (all 3 w/d's still reversible). Now the reverse figure at that time was the TOTAL of all my w/d's i.e. 500+190+100 = £790. Reversing the £50 meant my w/d's were NOT affected as the £50 was taken from my LAST w/d of £100 made at 22:00 the previous evening. Had I lost that and left things as they were, I would have been paid over the next 24 hours THREE w/d's of 500+190+50.

(Bear with me here it's easier than it sounds!)

Now, let's say that £50 I reversed was lost, and I reversed another £70 - this would cancel out my LAST w/d of £100 and reduce the SECOND w/d of £190 to £170. Had I left them until end of business Weds. I would have been paid the £500 by close of business Weds. and at the start of business Thurs my w/d of £190 Tuesday made at 18:00 after close of business MINUS the £20 I reversed, thus £170.

OK, at weekends this would be over a longer timescale. What I am saying thus, is that as long as you don't completely wipe your withdrawal if you reverse some of it, the timescale of the remainder will not be affected. However, should you win with the part-reversal and then withdraw, then THAT w/d will be separate and the reversal period of 24+ weekends if applicable will start afresh for that w/d and so-on. This does appear to be the case in the OP's post.

If you think doing a part-reversal and then re-withdrawing from the proceeds of that part-reversal means it will simply be backdated to the time of the original w/d, then you are mistaken.

I still believe 32red do this, unless I hear otherwise from a rep. I do NOT believe that they will add the sum remaining of the original w/d to the sum of the LATEST one won with the part reversal and re-start the clock then.
 
I withdrew on Saturday and by Wednesday the money was still in pending. I called support at 4:38 am UK time I think Shane or James it was who checked and said one payment of 3k will be processed today and $1800 will be processed the day after. This never happened despite the fact that I didn't let my pending withdrawals go below 3000 just for this reason. Next day and it's still in pending.

Pretty much the same as my experience. So from 1-day pending period we moved to 1-week pending if you partially reverse & re-withdraw!!!!! The bosses must be laughing all the way to the bank!!!
 
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Is this 32red?

Pretty much the same as my experience. So from 24hr pending period we moved on to 1 week pending if you partially reverse & re-withdraw!!!!! The bosses must be laughing all the way to the bank!!!

Are we talking about 32 red?

I would say leave these casinos..

Guts, Bethard etc pay when you push the button.
 
Shame as 32red were at the top of the game and now imo they are a less than worthy just average casino with horrible payout times. Why anyone who wants speedy cashouts would deposit there now is beyond me. Stick to the newer big guns redbet guts etc and many others who pay within hours or less. Closed my account with 32red a while back after years of playing. And wont re-open it. Sad to see the demise of what was one the best casinos out there.
 
I withdrew on Saturday and by Wednesday the money was still in pending. I called support at 4:38 am UK time I think Shane or James it was who checked and said one payment of 3k will be processed today and $1800 will be processed the day after. This never happened despite the fact that I didn't let my pending withdrawals go below 3000 just for this reason. Next day and it's still in pending.

In my experience 32red are pretty sharp at dealing with w/d's as soon as the 24-hr working day pending has expired. 3 days I've never heard of, usually a Sat w/d will be processed Monday. Did you ask if anything had gone wrong? This doesn't seem right.
 
all i would state is if im in a real casino & go to the cashier to cash in , it takes the time from scanning the vouchers & counting the cash ( or chips ), to be paid )

reversing isnt available in a real casino , so why should online casinos be any different at all :thumbsup:

ps even reversing a little has nothing to do with payout times i was told , you can reverse as much as you like , but if you get to zero then your next withdrawal will start again. i had this with 1600 , gave back 800 it was still paid on monday
 
The only money I received was $100.06 which was withdrawn on Jan 20th at 9:10 am PST which was in my account on Jan 22nd. Nothing else was processed. The $100.06 I withdrew was the smallest amount I reversed during the entire week and that was just to round up my 6k withdrawals at the time. I asked Jonathan through PM here when he pm'ed me 3 days ago about the situation, haven't heard back yet. I guess they're investigating the activities to see why the withdrawals were delayed so much. The last 2k that was finally removed from pending status on Thursday has yet to arrive in my account. But that could very well be my bank delaying the process.



In my experience 32red are pretty sharp at dealing with w/d's as soon as the 24-hr working day pending has expired. 3 days I've never heard of, usually a Sat w/d will be processed Monday. Did you ask if anything had gone wrong? This doesn't seem right.
 
In my experience 32red are pretty sharp at dealing with w/d's as soon as the 24-hr working day pending has expired. 3 days I've never heard of, usually a Sat w/d will be processed Monday. Did you ask if anything had gone wrong? This doesn't seem right.

The OP asked Jonathan about it and got this answer (post 73 of this thread):

So I asked Jonathan. Johnathan confirmed that if i withdraw $100, then reverse $20, and later withdraw another $40, the clock is still ticking from the original $100 but the new $40 will start a new clock. This confirms the flaw in the system. Because when i was told that 3k will be processed 4 days ago, i was up at 5-6k in withdrawals at the time and made sure not to go less than 3k. The next day, 4.8k of withdrawals were still sitting in pending. Another 36 hours and still sitting in pending.

EDIT - after seeing OP's last post. Was typing at the same time.
 
The only money I received was $100.06 which was withdrawn on Jan 20th at 9:10 am PST which was in my account on Jan 22nd. Nothing else was processed. The $100.06 I withdrew was the smallest amount I reversed during the entire week and that was just to round up my 6k withdrawals at the time. I asked Jonathan through PM here when he pm'ed me 3 days ago about the situation, haven't heard back yet. I guess they're investigating the activities to see why the withdrawals were delayed so much. The last 2k that was finally removed from pending status on Thursday has yet to arrive in my account. But that could very well be my bank delaying the process.

Please let us know when you have an answer so we know what the exact procedure is now.
 
The only money I received was $100.06 which was withdrawn on Jan 20th at 9:10 am PST which was in my account on Jan 22nd. Nothing else was processed. The $100.06 I withdrew was the smallest amount I reversed during the entire week and that was just to round up my 6k withdrawals at the time. I asked Jonathan through PM here when he pm'ed me 3 days ago about the situation, haven't heard back yet. I guess they're investigating the activities to see why the withdrawals were delayed so much. The last 2k that was finally removed from pending status on Thursday has yet to arrive in my account. But that could very well be my bank delaying the process.

Hang on, I'm a bit confused here - if you w/d £100.06 to round up to a total of 6k, then are you saying the rest of the 6k w/d was initiated BEFORE the $100.06, but the $100.06 was paid first?

If so very odd.
 
Hang on, I'm a bit confused here - if you w/d £100.06 to round up to a total of 6k, then are you saying the rest of the 6k w/d was initiated BEFORE the $100.06, but the $100.06 was paid first?

If so very odd.

Yes. That is exactly what I'm saying. I will update all once I hear back from Jonathan.
 
Make that a Lesson to be learnt

I stupidly reversed $44000.00 3 weeks ago. Yes, you read correctly. Felt like crap for about a good week, but it tought me to never reverse again. It really is not a great feeling. Since then, I have won $10000.00 without reversing it. The trick? Withdraw, sit back and relax, wait out the pending period, and think about what you would like to spend the money on. The house always wins when you reverse winnings. Plain and simple, NEVER EVER REVERSE WITHDRAWAL........whos with me?
 
I stupidly reversed $44000.00 3 weeks ago. Yes, you read correctly. Felt like crap for about a good week, but it tought me to never reverse again. It really is not a great feeling. Since then, I have won $10000.00 without reversing it. The trick? Withdraw, sit back and relax, wait out the pending period, and think about what you would like to spend the money on. The house always wins when you reverse winnings. Plain and simple, NEVER EVER REVERSE WITHDRAWAL........whos with me?

I still feel like crap after the 11k loss and I haven't played other than an $80 deposit due to boredom as I don't believe odds will be in my favor for a very long time. I may feel different next week or next month but I just hate looking at those slots. I took a lot of screen shots. I cant look at them because they will remind me of a very high and exciting time. I dont want to be reminded of how I blew it off in one week. I honestly thought my account was malfunctioning. I thought its finally paying off after years of being cold. If I lost 1k it would pay 2k or more suddenly. Until 11k was gone. BIG LESSON learned for me.
 
I stupidly reversed $44000.00 3 weeks ago. Yes, you read correctly. Felt like crap for about a good week, but it tought me to never reverse again. It really is not a great feeling. Since then, I have won $10000.00 without reversing it. The trick? Withdraw, sit back and relax, wait out the pending period, and think about what you would like to spend the money on. The house always wins when you reverse winnings. Plain and simple, NEVER EVER REVERSE WITHDRAWAL........whos with me?

For $10,000 +, I have a much more effective trick; smashing the effing laptop!
 

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