Just😀 vs Videoslots

Just😀

Newbie member
PABinit
Joined
Jun 29, 2022
Location
Nivå
So send again and self exclude after. Just do it man, put yourself out of this misery and just do it, send and get your money. I don't know anyone who wouldn't send the information.

The only issue I see is if your transferee didn't know it was for gambling.

If they did, then who cares? Cooperate and get your money.
They don't know is for gamble
 
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Just😀

Newbie member
PABinit
Joined
Jun 29, 2022
Location
Nivå
So send again and self exclude after. Just do it man, put yourself out of this misery and just do it, send and get your money. I don't know anyone who wouldn't send the information.

The only issue I see is if your transferee didn't know it was for gambling.

If they did, then who cares? Cooperate and get your money.
And I can close account,but even I want to close my account,they also don't want give me money
 

shady

Newbie member
Joined
Jun 15, 2022
Location
UK
They don't know is for gamble

They are asking for regulatory documents, the contention is coming from you, you borrowed money and now you are stuck.

Your only option is to explain, get the documents and leave the site when it is complete.

You have no other option, no matter how much you feel it is wrong, you have to provide the relevant information or you will not get the money.

Or you can walk away without it and learn a hard lesson.
 

shady

Newbie member
Joined
Jun 15, 2022
Location
UK
I Will do All I can do 271200dkk.not small amount.I can report to Danish court.

Good luck but, I don't know how that will play out but just you saying you are not a criminal is not enough, if they took everyone's word then everyone could use the site?

Hope you update with the outcome of there is one.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
You have no other option, no matter how much you feel it is wrong, you have to provide the relevant information or you will not get the money.
That's not true.

Fact of the matter is that by law they have to release the funds, they cannot keep them. There is no legal way they can confiscate. Either they pay or they report the account to a fraud agency over AML concerns. They will, however, be obligated to terminate the casino-customer relationship through account closure.

If it's RG related then there's even less grounds to not pay out. That is unless the player has somehow circumvented an active self exclusion...in which case all deposits made after the self exclusion was imposed should be refunded. Winnings become null and void in that scenario.

It's VS, a very reputable casino, so the guy will get his money eventually in all probability (if there's nothing untoward going on with his account of course).
 
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Cocochanel

Experienced Member
Joined
Jan 9, 2014
Location
Denmark
I Will do All I can do 271200dkk.not small amount.I can report to Danish court.

Why dont you phone de danske spillemyndigheder and talk to them about the problem. tel:+4572387913

I found this:

Kapitel 10

Suspension og lukning af spilkonto

§ 31. Ved lukning af en spilkonto skal tilladelsesindehaver hurtigst muligt og senest 5 arbejdsdage efter lukningen udbetale saldoen fra spillerens spilkonto til spilleren. Der må ikke kræves et gebyr for lukningen.
 

shady

Newbie member
Joined
Jun 15, 2022
Location
UK
That's not true.

Fact of the matter is that by law they have to release the funds, they cannot keep them. There is no legal way they can confiscate. Either they pay or they report the account to a fraud agency over AML concerns. They will, however, be obligated to terminate the casino-customer relationship through account closure.

If it's RG related then there's even less grounds to not pay out. That is unless the player has somehow circumvented an active self exclusion...in which case all deposits made after the self exclusion was imposed should be refunded. Winnings become null and void in that scenario.

It's VS, a very reputable casino, so the guy will get his money eventually in all probability (if there's nothing untoward going on with his account of course).

I stand corrected, somewhat, although I knew this already, so not sure what I was talking about before.

If he contacts the casino again and states he agrees to terminate the account on payout will this not save everyone the work and headache?
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
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Scroll down to chapter 10 (Suspension and closure of gaming account), there must be some useful info for you by the Danish Gambling Authority:

31. When closing a gaming account, the license holder must pay the balance from the player's gaming account to the player as soon as possible and no later than 5 working days after the closing.
 

Just😀

Newbie member
PABinit
Joined
Jun 29, 2022
Location
Nivå
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Scroll down to chapter 10 (Suspension and closure of gaming account), there must be some useful info for you by the Danish Gambling Authority:

31. When closing a gaming account, the license holder must pay the balance from the player's gaming account to the player as soon as possible and no later than 5 working days after the closing.
This morning I make alot phone call
 

HoleyMole

Newbie member
Joined
May 27, 2022
Location
Sydney
I still doubt they will pay back the money since they clearly ask for additional documents as a proof. Quite sure it’s mentioned in their T&C as a backup plan in case such issue with a player occurs
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
OP seems to want to do this here on the forums and the casino isn't telling us anything anyway: PAB closed.
 

Just😀

Newbie member
PABinit
Joined
Jun 29, 2022
Location
Nivå
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Scroll down to chapter 10 (Suspension and closure of gaming account), there must be some useful info for you by the Danish Gambling Authority:

31. When closing a gaming account, the license holder must pay the balance from the player's gaming account to the player as soon as possible and no later than 5 working days after the closing.
They said they still need to do wealth resource check.And said it is a query they need respect others.so I have to wait.
 

Just😀

Newbie member
PABinit
Joined
Jun 29, 2022
Location
Nivå
My English is bad , I hope I can explain clear. I try withdraw small amout money in 26th June.It was not allowed.Then I chat with the customer service, because of they sent me an email regarding source of wealth verify. So I sent them quickly all the documents they need. After around one week I get an email about all things are veritified.Then I make 4 withdraw.(At beginning they are not allowed me withdraw,then I keep playing win around 27000DKK.But I know if I keep playing,I will loose all the money. I ask them to blocked play. ) After few hours I ask them that my withdraw still pending.They told me that they have technical problem. After two days keeping ask them the same question. They said because I need more document identified,then They cancle my withdraw and not allowed me withdraw.Until now I waiting more then 3weeks.They still not give me more information,Just keep me waiting.I aready loose all my paitient.It make me suffer. And at 6th July I was closed my account.I would never play videoslots anymore.I don't know how to do. Never feel this bad before,even I loose a lot money. How can they just keep the money.
My account nr 6881694 @Team.Videoslots
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
What Jono said take the advice from last thread, give them the documents they need.
and you will get your money simple as that.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@Just😀 : As has been alluded to above, cross-posting multiple threads on this same topic is a clear and obvious violation of the Forum Rules : threads merged.

Fair warning to you: if you create more threads on this topic they will be deleted and your continued membership here will be at risk.

A bit of advice: stop moaning, give the casino what they ask for, and be done with it. If you can't do that -- or as you have said many times, you won't -- then your troubles with VS are your problem because you would obviously rather complain than do what needs to be done to resolve your problem.

If you keep banging on about how VS is being mean to you you will be added to the Moderated group, meaning your posts will have to be approved by a moderator (like me) before they will appear on the forums. If you persist in violating the Rules ... well, see the warning given above.
 
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Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hello @Just😀

As advised by the other members, it doesn't help much to post the same thing over and over again all around.

We have called you last time yesterday, so, you know that we are working on the case. We are not ignoring you or try to stall the process.

At this point we can only wait the team working on the case to get their work done. Once they are done, you will hear from them.

Kind regards,
Team Videoslots
 

Just😀

Newbie member
PABinit
Joined
Jun 29, 2022
Location
Nivå
Hello @Just😀

As advised by the other members, it doesn't help much to post the same thing over and over again all around.

We have called you last time yesterday, so, you know that we are working on the case. We are not ignoring you or try to stall the process.

At this point we can only wait the team working on the case to get their work done. Once they are done, you will hear from them.

Kind regards,
Team Videoslots

@Just😀 : As has been alluded to above, cross-posting multiple threads on this same topic is a clear and obvious violation of the Forum Rules : threads merged.

Fair warning to you: if you create more threads on this topic they will be deleted and your continued membership here will be at risk.

A bit of advice: stop moaning, give the casino what they ask for, and be done with it. If you can't do that -- or as you have said many times, you won't -- then your troubles with VS are your problem because you would obviously rather complain than do what needs to be done to resolve your problem.

If you keep banging on about how VS is being mean to you you will be added to the Moderated group, meaning your posts will have to be approved by a moderator (like me) before they will appear on the forums. If you persist in violating the Rules ... well, see the warning given above.
That is funny,you didn't read what I said .then you say I do nothing I do not send documents?
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
What is your point? I was informing you of the Forum Rules . Comply with the Rules or don't, your choice, but you now know the consequences if you break them again.

As to your case, of course it will be lovely when it's settled but frankly you've wasted so much of our time and effort that you've exhausted my sympathies. Good luck with it.
 

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