Jupiter Club Casino

[Pinababy69]

Well, if it hasn't been resolved....you have my apology Roger. Just a hint for the future, if you were told not to post, you could send a Private Message to the party who was trying to help you, in this case Jetset. Again, sorry for jumping the gun.

 

[roger]

Well, if it hasn't been resolved....you have my apology Roger. Just a hint for the future, if you were told not to post, you could send a Private Message to the party who was trying to help you, in this case Jetset. Again, sorry for jumping the gun.

Apologies to jetset. I had submitted a complaint to ecogra and did not realise that he had contacted them as well. My thanks for this.

 

[Casinomeister]

This is not fair to me. The casino behaved as described and has not yet resolved the problem, it has made things worse. ECOGRA says I can't post any forum until it is resolved. So I haven't. But people are still lining up to criticise me?

Well, then you shouldn't have included "scummy" in the title until you've exhausted your attempts to getting this resolved. When it appears that a player makes a complaint and then vacates the premises - this is worth criticizing since it happens way too often. But if you're merely taking a different route to take care of this - that's fine. My apologies for busting your balls.

Please keep us updated when you hear something. Thanks.

 

[jetset]

I've just re-checked with eCOGRA and they were apparently assured by the casino that this decision had been reversed.

They are looking into this again now. More when it's available but in the meantime please keep us in the picture if Jupiter sorts this out with you direct, Roger.

 

[roger]

Well they didn't impress me. They should have unlocked the account and given me the bonus since I had met all their conditions, but didn't want to do this. The man from ECOGRA said they would instead leave the account locked and open a new account and put the money in there.

So I forwarded this to them asking for the details and they said I would have to call. I called and they created the account while I was on the phone, but no money or deposit. I also got an email telling me I had a new Roadhouse Reels account although I didn't signup and they didn't mention it on the phone.

There was no money in the account so I asked where my promised bonus was and they said since I had a account I wasn't getting one, terms and conditions prohibited, etc. This was even though I had forwarded the message from ECOGRA saying what was going on.

So I had to send this back to ECOGRA. Eventually it turns out they had added the money to a Jupiter Club account but hadn't told me, while my deposit wasn't going anywhere but another email to ECOGRA and they will reverse it back to my Neteller account.

Well, I won't be playing here again....

 

[jetset]

I have to say that I don't blame you, Roger.

These guys at Grand Prive just don't seem to be able to get anything right, and this was an opportunity for them not only to do the right thing, but to placate you by keeping up their end of the resolution agreement with speed and efficiency....instead they screwed it up again.

It's frustrating reading these sort of careless mistakes that exacerbate cases by necessitating more back-and-forth by the player, and it really is time that someone took control of customer relations at Grand Prive and gave it a really good shake-up.

But I'm glad your complaint was (finally) sorted out!