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Jupiter Club Casino

Discussion in 'Online Casino and Poker Complaints - old section' started by roger, Mar 4, 2006.

    Mar 4, 2006
  1. roger

    roger Dormant account

    Occupation:
    Accountant
    Location:
    London
    Just a warning. Avoid this casino!

    I signed up here, reading about their $150 bonus for $100 deposit. I live in the UK but for some reason they don't give bonuses to players playing in pounds, so I signed up in $.

    I played through my deposit one time, and waited 24 hours for the bonus.

    When I tried to log back in my account was locked.

    So I emailed them, and here's the reply I got.

    Thank you for your patronage at the Grand Priv Group of Casinos.

    Please note: Your account has been locked due to you residing in the UK and your account being in USD. As per casino terms and conditions, your casino account has to be registered in the currency of the area you reside in.

    In order for a new GPB account to be registered for you, please provide a copy of a photo ID and utility bill. This can be faxed or emailed to the casino.

    Provide a number were the casino can contact you once your account has been registered.

    I suggest that you also familiarize yourself with the casino terms and conditions, as pound accounts do not qualify for any kind of bonus or promotion.

    Should you have any further queries, please feel free to contact the Support Desk, at anytime.


    Kind Regards,

    Nicki Harods

    Customer Service


    I replied saying that I had checked the terms and it did not say anywhere that you have to play in the currency of your home country, and I had signed up in $ because they do not give bonuses to people in .

    They did not bother to reply to my email and to make matters worse changed the terms after receiving my email. Below where it said
    "Players residing in the United States of America may only wager in US dollar. " They added "Are you a player residing in the UK? If so, please note that you may only register a GBP (British Pound) account."

    This is a really scummy trick, the term was not there before, and they have absolutely no right to lock my account.

    Because this casino treats UK players like scum, lies about their terms, locks accounts for no reason, doesn't reply to emails, and sneakily changes their terms and conditions, I recommend you steer well clear.....
     
  2. Mar 4, 2006
  3. sdaddy

    sdaddy Meister Member

    Occupation:
    Retired
    Location:
    Arizona
    Hi roger,

    Did you happen to make a copy of the original T&C?

    I agree that it's not right to slip in a new rule soon after your inquiry in an effort to apply it to your case.
     
  4. Mar 6, 2006
  5. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Thanks for the heads up on this Roger. Assuming your allegation is correct, this is unacceptable behaviour from a Play It Safe sealed casino, because it amounts to retroactive tampering with the T&Cs.

    I would therefore urge you to submit a complaint to eCOGRA's FGA on You must register/login in order to see the link. (you can do this quickly and easily online) so that the matter can be investigated in detail.
     
  6. Mar 6, 2006
  7. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    I agree.

    Just an idea: I hope Casinos, eCOGRA, etc have basic rule,
    that casinos are required to add a timestamp (when edited/etc) to their T&C.
    Not just a month or a year - even many casino don't have even that.
    But: day, month and year
     
    3 people like this.
  8. Mar 6, 2006
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    That's a good, constructive idea, Sodax - may I suggest that you email it to ecorgra here: This email is not visible to you. ?
     
    1 person likes this.
  10. Mar 6, 2006
  11. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    Thanks - Done :thumbsup:
     
  12. Mar 6, 2006
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Roger,

    When posting your complaints, please refrain from calling casinos scummy.

    http://www.casinomeister.com/forums/forum_rules.php
    2. Posting Complaints

    2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.
     
  14. Mar 6, 2006
  15. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    Did not Belle & Co. used to have a representative in this forum a while ago?
    For me, their reputation has gone absolutely down the tubes after all the most recent complaints I read about. bummer... As they used to be among my favorites just a several months ago, still.
     
  16. Mar 6, 2006
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Jupiter Club casino is part of the Grand Prive group - they are separate from Bellerock who is very active in this forum. Grand Prive is the reputation you're thinking about that has been drifting in a tubular mode.
     
  18. Mar 6, 2006
  19. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    7 emails later (4 from me 3 from eCOGRA):

     
  20. Mar 6, 2006
  21. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Wow!!! Now that would be excellent. Awesome idea SodaX, and I sure hope it gets implemented. Kudos to you...just think of some of the complaints it could eliminate.
     
  22. Mar 6, 2006
  23. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    Good idea Sodax.

    Actually...you could take it a step furtehr. If the casino passed the URL of their trems to eCOGRA as part of eGAP, eCOGRA could automate a routine to grab it every week or month and archive it. A la archive.org possibly.
     
  24. Mar 7, 2006
  25. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    Ja, I am aware that they are a Grand Prive outfit. -I was a VIP at this group just a couple months ago still, until they stopped crediting bonuses to players accounts' and I read about various non-payment issues.
    I am still not sure how this was/is all possible as they apparently did not have a change in management.
    They have definetely lost me as a customer though.... And sure enough others as well.
     
  26. Mar 7, 2006
  27. Johnny Empire

    Johnny Empire Dormant account

    Occupation:
    Accounting
    Location:
    Yorba Linda, Home of Nixon
    What do they look for in making people VIP's at Prive? Beyond losing a lot of money there, that is.

    Also, what does Prive offer VIP's?

    No one makes me a VIP anywhere. :mad:
     
  28. Mar 8, 2006
  29. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Hi Johnny Empire....last I knew it was $5,000 in total deposits (not sure if that's net deposits minus cashouts) in one of their casinos. I don't think that it's cumulative over all the casinos. And as to what you get from them? Not a whole hell of alot. 20% cashback on your previous week's deposits, again minus any cashouts or other bonuses previously received. There are supposed to be surprise bonuses, special offers, etc. but good luck getting them. This was my group of choice for three plus years, but not anymore. My last cashout debacle cured me of that.

    Best of luck to you!!
     
  30. Mar 8, 2006
  31. Johnny Empire

    Johnny Empire Dormant account

    Occupation:
    Accounting
    Location:
    Yorba Linda, Home of Nixon
    FWIW, they've paid me out quickly. $500 cashed out Saturday, got it today (Tuesday).
     
  32. Mar 8, 2006
  33. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    For the last three years, that's always the way mine have gone as well. Cashout, flush, processed first thing next morning. But this last one was another story. If you search the forum here, you will find many threads relating to Grand Prive, most of them relating to problems and alot to misleading advertising. As someone said to me not too long ago...probably not dishonest, just very poorly run.
     
  34. Mar 8, 2006
  35. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I made a few enquiries and I am told that this issue has now been resolved - perhaps the complainant would independently confirm that?

    Apparently this was a genuine internal screw-up at Grand Prive (not exactly unusual in recent times where the management does not seem to know it's ass from it's elbow way too often)

    It was their intention to change the Terms and Conditions across all of their brands at the same time, but unfortunately this was not done efficiently. The Customer Services Department was under the impression that the change was successful and in force and they therefore (mistakenly) disputed the players claim.

    I am assured that the casino has apologised and credited the player's GBP account with the equivalent value of the USD bonus claim.

    Please confirm that I have been correctly informed?
     
  36. Mar 13, 2006
  37. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    This is a reply i got today:
    Thanks :thumbsup:
     
  38. Mar 13, 2006
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This pisses me off. A newbie comes in - calls a casino "scummy", and doesn't bother to follow up with an update. He hasn't visited the site in six days.

    Makes me want to disable posting privileges for all newbies in this section until they get x amount of rep points or whatever.
     

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