Casino Complaint JuliaJex vs BGO

[Jono777]

The reason for this instance will be down to the way the Monopoly game was 'manipulated' and nothing to do with IP address, playing from similar details etc.

Whether intentional or not BGO have identified this as bonus abuse/advantage play.

I have always thought of them as one of the more 'stubborn' casinos so although possibly not in their T&C it doesn't surprise me that they have taken this action.

I wish you the best in resolving this amicably but I would not repeat this 'trick' with SMM as I feel this is this tip of the iceberg and we will see many more SMM related threads in the future.

 

[Casino2014man]

There is a similar complaint to this on askgamblers at the moment, they won 3k+ on the wheel spin.

Would be nice if the BGO rep would drop in once in a while eh?

 

[partyhummel]

i am also very interested in their pov...

There is a similar complaint to this on askgamblers at the moment, they won 3k+ on the wheel spin.

Would be nice if the BGO rep would drop in once in a while eh?

especially, why they really hold back that imo ridiculous amount. why not specifize it in the terms how they think its right, pay out their client and acknoledge her about the change...?

imo there is nothing more catastrophic than to hold back a player´s funds....

i just decided to pause playing at that place since i have read some threads about the management converting to tightness...

the least i enjoy is to lose my balance from casino action or non action. have gone thru that at europlay and will do anything to avoid that kind of situation in future...

 

[hr1001]

Did you get your money back?

They are refusing to even pay me my deposit back

 

[maxd]

Would be nice if the BGO rep would drop in once in a while eh?

Yeah, that's becoming a bit of a problem. We've got a couple PABs on the table at the moment, no response from BGO via PM nor email.

 

[vinylweatherman]

If BGO have a UK licence, the OP, being from Essex, would be better off tackling this through consumer law here, as it seems BGO are not overly interested in dealing with player issues here.

If they are using "malfunction voids play", they can remove the game, and even void the bets played, but they CANNOT alter the result in their favour by claiming to have won the player's deposit. There isn't even a breach of the terms due to the carelessness of the casino in having a term making this a restricted game for bonus play. Under UK law they will probably have to pay the deposit AND the winnings, but they will probably only do so if the OP applies enough pressure.

The OP should first complain to the specified ADR, and if this fails, send them a "letter before action" with the intent to take them to the small claims court. Given the relatively small amount of winnings involved, they will probably fold at this point and pay up, but the OP will be wise to avoid any sites owned by BGO in future.

A non UK players would probably be SOL in this situation given that Max is also having trouble getting them to respond with the other PABs.

If BGO (or any other casino presenting a similar problem for a UK player) does not have a UK licence, then a letter from the OP saying that they will "complain to the UKGC" about the issue should also see them fold and return the deposit as a non UK licenced casino illegally accepting UK players would not want the UKGC to get wind of it, especially if they are ripping the players off.

Game designers should stop producing games that are likely to create such problems for players and casinos, and I am surprised that such a game manages to meet the UKGC requirements for individual games.

 

[maxd]

... Max is also having trouble getting them to respond with the other PABs. ...

Bryan got their attention this morning, the players with PABs should be hearing from the casino people shortly. Issues here on the forum should also be getting some attention.

 

[hr1001]

Did anyone get anywhere with this?

 

[Jono777]

No forum presence that I am aware of since Max's last post.

Something tells me BGO will be getting another 'kick up the ass' soon, this time with Steel Toe caps!

Their e-mails have started to come through a lot more often and their 'live support' seem more available and 'on the ball' of late.

Lets hope things can improve from a CM point of view and they sort an active rep out, Paul (ex rep) was one of the better reps and is sorely missed when it comes to player issues.

 

[lockinlove]

edit: removed post at friends request

 

[redsfan]

Wild stab in the dark hear.

You and your "Sister In Law" are both members of Profit Accumulator and participated in the recent bug they advertised. Reason I ask is your posts and times mirrors similar on their forum?

 

[maxd]

Something tells me BGO will be getting another 'kick up the ass' soon...

As it happens we met with some new BGO people in Amsterdam and they've committed to dealing with old issues and doing a better job in the future. So far so good so I'm sending the details of this issue (and others) over to them for a fresh start.

 

[dionysus]

As it happens we met with some new BGO people in Amsterdam and they've committed to dealing with old issues and doing a better job in the future. So far so good so I'm sending the details of this issue (and others) over to them for a fresh start.

Silly Q...but wouldnt/shouldnt unresolved issues this old affect accreditation?
Just askin'

 

[maxd]

Not sure I understand your question _but_ if you're asking how a 6 month old PAB might effect an Accred casino's status the answer is "very significantly".

TBH I was having real problems with BGO earlier in the year. We had several issues where the casino rep was basically telling me "talk to the hand". The gist of it was that they didn't want to discuss case details which, of course, is a problem for us because we can't back a casino's decisions if they aren't prepared to prove the grounds for those decisions.

So, long story shorter, I had flagged at least two of those unresolved cases as "Casino Non-Cooperative" meaning it was going to get escalated to Bryan. In other words I was going to report them for failure to comply with Accred standards. As you know that could (potentially) result in them being stripped of their Accred status.

Fortunately we talked with them in Amsterdam, new reps and all, and they say they're committed to working with us, not against us. Of course that remains to be seen but it is a good sign that those cases will get dealt with properly and their Accred status will not have to be called into question.

 

[bgo_Forum]

Morning All,

As Max says above - we're here and determined to answer any unresolved complaints here as soon as possible.

Please do not hesitate to send any queries through.

Cheers,

bgo_Forum

 

[JuliaJex]

So where did we get with my complaint in the end? The last I heard was from Max

Ok, the bottom line is that we're getting nowhere with these guys. They only give us vague answers related to your case and that's simply not enough for us to make an informed decision. As such your case is pretty much stalled out and there's little reason to believe that's going to change any time soon.

My understanding is that Bryan, Casinomeister's owner and webmaster, is planning to pull them off the Accredited list. Either way I'm afraid I've done all I can do for you at this time. I'm going to have to set your case aside and move on to other things.

Does that make my PAB unsuccessful?

 

[aceking123]

So where did we get with my complaint in the end? The last I heard was from Max



Does that make my PAB unsuccessful?

seems so sadly but they have risen up latter part of last year i would suggest getting back in touch with the reps for a second time.

 

[maxd]

@OP : As I recall you did not respond to issues I had with your PAB. Per the PAB FAQ your PAB was shelved. If you feel the issue requires further attention then PM or email me and we can discuss it. But be clear: the fault here re the PAB is yours; the casino has new people (as of mid-year 2016) and they have been fully cooperative with the PAB process, such as it was before you went AWOL.

And while we're at it: thread title changed to better reflect the current issue. Original title was "BGO Refusing to pay £147 winnings and £300 deposit."

 

[ricky]

Thanks for replies.

We played at our own homes, so I imagine different IP addresses?

The PayPal deposit was after a failed Skrill deposit, which had actually left my Skrill. They credited it after I had played and withdrew from my PayPal deposit. I withdrew that once they credited it.

As I've said I can understand where the issue comes from. I'm just a bit upset that I'm not getting paid anything, not even a deposit, when someone else has been paid in full after my withdrawal was made.

i know of very few players who are genuine who use skrill

secondly please post game logs (up till the date of your first post) so we can see if you abused the promotion or not

Let me guess you read a "loophole" on a certain paid forum and tried to do it....am i correct

IMO i absoulety deteste Fake APers who use more than 1 account and jump on trains, i hope if the logs show that she did manipulate the game that OP doesnt get paid out

 

[colinsunderland]

i know of very few players who are genuine who use skrill

I'm guessing you don't know many players?

 

[Deeplay]

i know of very few players who are genuine who use skrill

Do you include me in this ? and the many people I know personally and on here who use skrill and who are genuine.

A dumb and very incorrect statement you have made above. Please provide the information and basis for such a stupid assumption ?

 

[jjezebel37]

Another Skrill user here!!

I'm offended

 

[Jasminebed]

I used Skrill for years, until they decided not to handle gambling for Canadians anymore.

 

[interlog]

I moved over to Skrill recently too.

Kind regards

None genuine slot player

 

[cj1990]

Wild stab in the dark hear.

You and your "Sister In Law" are both members of Profit Accumulator and participated in the recent bug they advertised. Reason I ask is your posts and times mirrors similar on their forum?

I looked up what Profit Accumulator was and it made my stomach turn. These people are the reason why there are 45x and 50x W/R.

Disgusting.