this is how my problem started...
I'm also a CDpoker player, and about a month ago, i have made some outstanding deposit using Instadebit.
But when it was time to cashout on Joyland casino, i received an email containing '' you have an unsettled debts from one of our affiliated site. once settled we will proceed with your withdrawal process.''
So I emailed Instadebit, and I was told to send them a money order, and that was done. I received an email from them that it's been settled, which was on Wednesday June 23rd, and they also notified Joyland Casino, not once but TWICE.
So I wait and wait and wait, getting the same emails from Joyland support, "the confirmation from instadebit has been forwarded to our security department, please be more patience.'' Joyland support keeps sending me emails, that my concern is being handled, but guess what? I received an email today, Sunday, June 27th at exactly 10:01 EST, from a support named AJ, saying ''we have received a feedback from our security department and unfortunately they haven't receive the confirmation directly from Instadebit that issue has been settled.In this case, we kindly ask you to check with your related account so we can comply with your request."
so i go online, and chat with their online support named Jonelle, and guess what? She said, they haven't received any of my emails containing the confirmation from Instadebit, which is impossible, because I have sent them those emails, numerous times, and i've gotten confirmation from them, that they actually received those emails.
So now, i'm still waiting..and waiting
any cheer ups would be greatly appreciated, lol.