Joycasino takes the prize!

witchking

Newbie member
Joined
Jan 4, 2016
Location
Stockholm
Hi!
I deposit my account on Joycasino with my Mastercard. I played for a while and win about 2000 euro, i felt really good clicking myself to the cashier only to find out that withdrawals only can be made with Visa, Neteller and Skrill. So i had to make a Neteller account even thou i had very bad experience with Skrill knowing Neteller doesn't have great reviews either. And now comes the fun part, they did not accept my withdrawal with Neteller!!! i must use the same method as i deposit in other words Mastercard but they do not support withdrawals for Mastercard so i want them to have the starprize for cheating players.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
That has to be the goofiest loophole ever devised by a casino. Surely it's standard practice to withdraw via the same means deposited??

I guess that just leaves them to write you a massive IOU :(
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Hi!
I deposit my account on Joycasino with my Mastercard. I played for a while and win about 2000 euro, i felt really good clicking myself to the cashier only to find out that withdrawals only can be made with Visa, Neteller and Skrill. So i had to make a Neteller account even thou i had very bad experience with Skrill knowing Neteller doesn't have great reviews either. And now comes the fun part, they did not accept my withdrawal with Neteller!!! i must use the same method as i deposit in other words Mastercard but they do not support withdrawals for Mastercard so i want them to have the starprize for cheating players.

I don't think Mastercard accept withdrawals from ANY casino.
The usual method of withdrawing from a Mastercard deposit is via bank transfer
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Hi!
I deposit my account on Joycasino with my Mastercard. I played for a while and win about 2000 euro, i felt really good clicking myself to the cashier only to find out that withdrawals only can be made with Visa, Neteller and Skrill. So i had to make a Neteller account even thou i had very bad experience with Skrill knowing Neteller doesn't have great reviews either. And now comes the fun part, they did not accept my withdrawal with Neteller!!! i must use the same method as i deposit in other words Mastercard but they do not support withdrawals for Mastercard so i want them to have the starprize for cheating players.

Can they not allow you to make another deposit (this time with Skrill or Neteller) and then instruct you to withdraw via the new (latest) method??

Have come across this once or twice before (personally) and once 'KYC'ed exceptions have been made.

Failing this, being as you are from the UK, maybe a nosey at the UKCG website might throw some pointers as of what to do next.

Don't give up on this, I wouldn't even if it was £20!

Edit: Scrap the underlined bit, I mis-read your location :oops:
 

witchking

Newbie member
Joined
Jan 4, 2016
Location
Stockholm
Yes very few casinos accept withdrawals with Mastercard. But they usually have Trustly or any other banktransfer service. this casino have trustly for deposit but NOT for withdrawal.
 

witchking

Newbie member
Joined
Jan 4, 2016
Location
Stockholm
I have sent them all documentations even screenshots of my Neteller account. I have tried 8 times now, chatting with support only end up with a mail telling me my withdrawal request been rejected due to wrong procedure, I need to use the same method as I did when deposit money.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I have sent them all documentations even screenshots of my Neteller account. I have tried 8 times now, chatting with support only end up with a mail telling me my withdrawal request been rejected due to wrong procedure, I need to use the same method as I did when deposit money.

They are either totally incompetent, or being deliberately stupid in order to wriggle out of paying in the hope that you will gamble it all back. Please don't, let it sit there for as long as it takes. A balance that just sits there is a continual thorn in their side, an unsatisfied debt.

Ask them to detail the correct procedure, blow by blow, because it appears to you that there is an error with the cashier screen that prevents you from selecting withdrawal by the same means as the deposit as per their quoted procedure.

Another way to force the issue is to formally request closure of the account and refund of the remaining balance. Make it crystal clear that this has nothing to do with "problem gambling", and all to do with them stating that they are unable to pay you any winnings through their standard procedures for active players. Closing an account forces the use of an alternate manual procedure to return remaining cleared funds to the player. They may well be daft enough to try to manually process it back to MasterCard, but it will be bounced back BY MasterCard and this will force them to choose an alternative method, and this will most likely be a cheque in the post or bank transfer, which are the two fall back options that casinos have used for years, although they are not always available in the cashier for players to access.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
You can deposit and w/d to Mastercards in the UK - everywhere else you can't. Casinos should NOT accept deposits from them if they can't refund to them.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
There is no reason not to pay back to your bank at least, although it may incur fees.

I've sent the OP am PM with a suggestion for further help as there is no rep here for Joycasino.
 

witchking

Newbie member
Joined
Jan 4, 2016
Location
Stockholm
Hi. First of all i must say I'm really happy for your response out there. I have accounts on 400+ casinos and i usually check withdrawal methods first coz there is some casinos who really wanna mess with us players. I just hope i help some poor souls from getting trapped like i did. Cheers.
 

Lemurz

Dormant account
Joined
Apr 23, 2013
Location
Moscow
Hmm

Why not to deposit a minimum from Skrill or Neteller $20 and request to withdraw with this method?
 
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