Casino Complaint JonnyJackpot

smartsmart

Newbie member
PABnononaccred
Joined
Jun 26, 2020
Location
Auckland New Zealand
I been through hell for 3 days, I deposited to the only casino I use Jonny Jackpot I been a client for a decent while ,I use paysafe deposit.I lost my first deposit of the day,I then got a 20 bonus . I built balance up is to $130,000. t&c mentions the casino reserves the right to limit the wins to 10 x the bonus amount if they choose to enact this clause. I contacted My account manager and was told management would be in touch. I was anxiously waiting my mind was racing with a life changing win . I received an email saying I was only entitled to 200 but they offered me $1500 as good will By this stage I got my account up to $250,000 they sent T&C about reserve the rite to limit winnings if they choose. I asked them to review decision as I was a valued customer as my history shows and now they locked Me out of my account because they say i have a problem and need help which is just another tactic to keep my history hidden. Help
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Valued customer or not, based on your deposit size, it makes no sense for casino to pay a sum that big if they don't need to. From the sound of it you got it from a free bonus and max w/d on a free bonus is nothing new in the casino world.

You could pab here, but I doubt it will help, as terms are terms and you've agreed to them.

Also I question how you got your balance that big from a bonus without breaking max bet rule... 5€ bet resulting in 150k is... Unlikely.

You should take the 1500 and run.
 

smartsmart

Newbie member
PABnononaccred
Joined
Jun 26, 2020
Location
Auckland New Zealand
Yeah I understand exactly what you mean about the t&c, I been a client of theirs a long time and I use paysafe to deposit and I often make several deposits per session and took the bonus until I could get out to purchase paysafe and like my history on the account would show I deposit 5 to 10 times per session and just my luck I won with the deposit. I never expected to be awarded all the winnings My problem is I have been asking to speak with someone in management who makes the call and for 3 days got the run around basically left in the dark with no contact until I was then locked out ssying I have a gambling problem and locked out
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Will be an uphill battle to get more than the $1500 but keep trying for a while, you might be able to get them to agree to a higher amount.

Jonny Jackpot is operated as a white label by White Hat Gaming: @WhiteHatGaming

However, they are owned by Two Shepherds Ltd in Malta who run the Dream Team Affiliates program. This is their Skype contact, probably the affiliate manager.

1593307812112.png

1593307755126.png
 
Last edited:

smartsmart

Newbie member
PABnononaccred
Joined
Jun 26, 2020
Location
Auckland New Zealand
Awesome thank you so much for that, this is the kind of information I was wanting to receive from this site, as I said I understand the t&c and that casinos don’t just give money away it’s just been frustrating to have zero contact from anyone apart from a email telling me I have a gambling problem and I’m locked out. It’s like having an argument with a child
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
250 000$????? Omfg
Why the f would you play with a freebie if you are crazy like that??
Their terms are pretty clear. Free bonus... nope
 

brizman

Full Member
PABnoaccred
Joined
Jul 5, 2019
Location
Britain
I been through hell for 3 days, I deposited to the only casino I use Jonny Jackpot I been a client for a decent while ,I use paysafe deposit.I lost my first deposit of the day,I then got a 20 bonus . I built balance up is to $130,000. t&c mentions the casino reserves the right to limit the wins to 10 x the bonus amount if they choose to enact this clause. I contacted My account manager and was told management would be in touch. I was anxiously waiting my mind was racing with a life changing win . I received an email saying I was only entitled to 200 but they offered me $1500 as good will By this stage I got my account up to $250,000 they sent T&C about reserve the rite to limit winnings if they choose. I asked them to review decision as I was a valued customer as my history shows and now they locked Me out of my account because they say i have a problem and need help which is just another tactic to keep my history hidden. Help
250k??? How did you manage to reach that figure? :eek:
 
Top