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Jokercasino locked my account

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Brännesnuda, Jan 13, 2018.

    Jan 13, 2018
  1. Brännesnuda

    Brännesnuda Newbie member

    Location:
    Sweden
    Hello! Signed up on jokercasino on monday or something. Made a 50 euro deposit with 200% bonus. Finished wager two days after and ended up with 800 euro. I lowrolled all the time and played 3 diff slots only. (Book of dead, cash stampede and spinata grande) these games was allowed to play with bonus money. I dont have more then one account or someone else with my ip adress.. read their bonus terms and all that...Been playing online casinos for years so I never do any of these common misstakes u read so often about.

    I never cashed out but yesterday I see that my account has been locked. Been trying to contact their live chat but its been closed since yesterday and still no answer on my email.

    Does anybody have experience from this casino? It looked ok I thought and read some reviews on askgamblers that were positive. Just thought since its so new not alot ppl has tried it.
     
  2. Jan 13, 2018
  3. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Unfortunately Ask Grumblers has departed from their old ethical standards since being sold and you need to take their ratings with a pinch of salt. You'll see casinos rogued or not recommended on here on AG with ratings of 8.5 for example, not far short of the really good sites. I think the clue is in the casino's name.
     
  4. Jan 13, 2018
  5. Brännesnuda

    Brännesnuda Newbie member

    Location:
    Sweden
    Yea I was a bit suspicious but I thought its a rly good bonus and would never deposit a large sum so gave it a shot. They answered me now tho. Said that their email had not been sent and they didnt recieve my first email either. It was locked because I had loged in from another ip adress. So will try withdraw and let you know how it goes. :)
    Ye the name is a bit fishy but so are alot of serious casinos names also these days. ^^

    Thaks for fast reply dunover. Had no idea about that change with askgamblers. Enjoying your salty youtube clips from time to time. ;D
     
  6. Jan 14, 2018
  7. wild5cat

    wild5cat PITA

    Location:
    japan
    Hello!
    Even if I am also attracted by the free bonus and sign up and win,
    The casino side became irritated and could not be paid and I could not log in to my account.
     
  8. Jan 15, 2018
  9. Brännesnuda

    Brännesnuda Newbie member

    Location:
    Sweden
    Sent them my documents yesterday. Today they were accepted and money already on my bank. Easy to upload the documents on their site. One of the reason I made the deposit in the first place was the fact that their playngo slots showed the rtp and it was at max 96+%. I only know two other sites that shows the highest rtp settings on playngo slots (videoslots and leovegas).

    Hope everything will work this well on this site in the future since more serious sites means more competition and this usually leads to better bonuses etc for the players. ^^
     
    orion likes this.
  10. Jan 15, 2018
  11. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Glad you were paid OK but the lack of support and summary account locking would have me running a mile...
     
  12. Jan 15, 2018
  13. Brännesnuda

    Brännesnuda Newbie member

    Location:
    Sweden
    Yea you are right Dunover. Prolly wont deposit again. The reason for the locked account might have been that I logged in using a flash based browser tho. It has happend before since the site seems to think I log in from another country when using it. But its soo nice playing wild rockets etc on phone..
     
  14. Jan 15, 2018
  15. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    No, it's never nice playing Wild Rockets lol...
     
  16. Apr 20, 2018
  17. dbl88

    dbl88 Experienced Member

    Occupation:
    Tech support
    Location:
    Sweden
    Im interested in this bonus to, but seems like a hazzle
     

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