Nifty29
Dormant account
- Joined
- Jun 20, 2001
Hi Guys
I can tell you the player involved was me.
The withdrawal was originally paid on 01/09 for the amount of 50.18. The amount I requested was 150.00 . My balance before my deposit was .18
To answer the question that some may ask, I actually checked in the cashier section to see if that 0.18 was part of any previous bonus (which I always do if there is an small amount in my account before I deposit) and there were no active promotions. If there were, I would have played the 0.18 off beforehand. The deposit of 50.00 was made with NO bonus attached.
I played for a while and decided to cash out at 150.00 . I requested that amount, and the cashier responded with 'your withdrawal has been accepted blah blah' and I didnt think anything else about it until I was paid 50.18 5 days later (not good enough either IMO but thats another matter)
I then emailed support and asked why I was only paid 50.18.
I emailed every day for the next 3 days until I finally received a reply stating "Could you please provide your username". I mean, for crying out loud! Anyway, I sent my username along with copies of my previous emails.
I waited a further 4 days with NO reply, with 2 further emails in the meantime sent to every address @rockbet I could find....so SOMEBODY read them, and SOMEBODY ignored them.
After this it was time to PAB which I did and left it in Max's capable hands, which Max/Bryan have explained in their warnings. It was bad enough that I was completely ignored, but they didnt even have the decency to acknowledge Max's emails either.
My PAB was acknowledged and resolved only after John was informed of Bryans webcast...the part that REALLY annoys me now is that John admitted above that he became aware of the details of my PAB 'DAYS AGO'.....days ago??? Well why wasnt it dealt with right there and then?? In fact, I can tell you that John read my PM about my issue on 24/09 which is a week ago - more than 'just days'. IMO this makes the whole thing even worse, because it re-inforces the feeling that I was being ignored in the hope I would just forget the 100.00 and go away. I think the whole 'someone else should have been dealing with it differently' excuse is pretty lame, and it only 'covers' John until the 24/09 when he read my PM....after that, I most definitely WAS ignored as I received NO reply to my PM and NO email from anyone at Rockbet.
The other annoying part is that, after John acknowledged my issue, he asked me if I had a screenshot to prove I withdrew 150.00 and not 50.18 .... WHAT??? Who takes screenies of their withdrawals??? Why not just do an audit of my account and find out where the error occurred instead of throwing the ball back into my court??? In fact, this all happened while I was asleep and John emailed me hours later and said he discovered that a previous 'super-sticky' (whatever that means) bonus had caused the cashier to remove any excess winnings above my deposit when I made my withdrawal request. Well I have a few questions in relation to that:
1. Why didnt the software inform me it was deducting 100.00 from my withdrawal when I clicked 'withdraw'?
2. Why didnt the software inform me before I deposited that there was already an active bonus in my account?
3. Why did I receive 50.18 and not just 50.00 ?? It doesnt make sense.
John stated to me in his email today that 'any player that experiences this error will have their balance adjusted.' which implies that it has happened before. Well maybe they will have their balance adjusted, but its not going to happen if they cant get their emails even acknowledged.
Anyway, the bottom line is that I was continually ignored for a month and only achieved some kind of resolution when Bryan decided to issue a warning and throw Rockbet in the Rogue Pit.
In my view, getting my 100.00 means very little now compared to how I have been treated, and I believe Rockbet belong in The Pit until they can prove that resolving player issues are important and are the utmost priority in their operation.
Rockbet needs to get their act together big time and Bryan is right in directing players away from them until they do.
I would also like to thank Bryan on behalf of all players by standing up for a players/customers' right to be treated with efficiency, courtesy and respect, and also thankyou to Max for helping me so much over the past month.
Oh, and thanks to Rockbet for bonus banning me now as well.....
Nifty
** I think it is both a system and software problem btw **
I can tell you the player involved was me.
The withdrawal was originally paid on 01/09 for the amount of 50.18. The amount I requested was 150.00 . My balance before my deposit was .18
To answer the question that some may ask, I actually checked in the cashier section to see if that 0.18 was part of any previous bonus (which I always do if there is an small amount in my account before I deposit) and there were no active promotions. If there were, I would have played the 0.18 off beforehand. The deposit of 50.00 was made with NO bonus attached.
I played for a while and decided to cash out at 150.00 . I requested that amount, and the cashier responded with 'your withdrawal has been accepted blah blah' and I didnt think anything else about it until I was paid 50.18 5 days later (not good enough either IMO but thats another matter)
I then emailed support and asked why I was only paid 50.18.
I emailed every day for the next 3 days until I finally received a reply stating "Could you please provide your username". I mean, for crying out loud! Anyway, I sent my username along with copies of my previous emails.
I waited a further 4 days with NO reply, with 2 further emails in the meantime sent to every address @rockbet I could find....so SOMEBODY read them, and SOMEBODY ignored them.
After this it was time to PAB which I did and left it in Max's capable hands, which Max/Bryan have explained in their warnings. It was bad enough that I was completely ignored, but they didnt even have the decency to acknowledge Max's emails either.
My PAB was acknowledged and resolved only after John was informed of Bryans webcast...the part that REALLY annoys me now is that John admitted above that he became aware of the details of my PAB 'DAYS AGO'.....days ago??? Well why wasnt it dealt with right there and then?? In fact, I can tell you that John read my PM about my issue on 24/09 which is a week ago - more than 'just days'. IMO this makes the whole thing even worse, because it re-inforces the feeling that I was being ignored in the hope I would just forget the 100.00 and go away. I think the whole 'someone else should have been dealing with it differently' excuse is pretty lame, and it only 'covers' John until the 24/09 when he read my PM....after that, I most definitely WAS ignored as I received NO reply to my PM and NO email from anyone at Rockbet.
The other annoying part is that, after John acknowledged my issue, he asked me if I had a screenshot to prove I withdrew 150.00 and not 50.18 .... WHAT??? Who takes screenies of their withdrawals??? Why not just do an audit of my account and find out where the error occurred instead of throwing the ball back into my court??? In fact, this all happened while I was asleep and John emailed me hours later and said he discovered that a previous 'super-sticky' (whatever that means) bonus had caused the cashier to remove any excess winnings above my deposit when I made my withdrawal request. Well I have a few questions in relation to that:
1. Why didnt the software inform me it was deducting 100.00 from my withdrawal when I clicked 'withdraw'?
2. Why didnt the software inform me before I deposited that there was already an active bonus in my account?
3. Why did I receive 50.18 and not just 50.00 ?? It doesnt make sense.
John stated to me in his email today that 'any player that experiences this error will have their balance adjusted.' which implies that it has happened before. Well maybe they will have their balance adjusted, but its not going to happen if they cant get their emails even acknowledged.
Anyway, the bottom line is that I was continually ignored for a month and only achieved some kind of resolution when Bryan decided to issue a warning and throw Rockbet in the Rogue Pit.
In my view, getting my 100.00 means very little now compared to how I have been treated, and I believe Rockbet belong in The Pit until they can prove that resolving player issues are important and are the utmost priority in their operation.
Rockbet needs to get their act together big time and Bryan is right in directing players away from them until they do.
I would also like to thank Bryan on behalf of all players by standing up for a players/customers' right to be treated with efficiency, courtesy and respect, and also thankyou to Max for helping me so much over the past month.
Oh, and thanks to Rockbet for bonus banning me now as well.....
Nifty
** I think it is both a system and software problem btw **
Last edited: