Jetbull/Everymatrix Scam Update - Non payment of Court Order

[Daz_b]

Update:

A few days short of a year from when this started, the £625 winnings + £140 legal costs owed to me by Jetbull / Everymatrix have landed in my bank account.

I have no doubt that support from forum members (and I suspect, some enquiries made by senior Casinomeister members behind the scenes), has helped bring this to a conclusion without me having to go down the bailiff route. Finally some common sense prevails.

Thank you all once again.

I hope changes will be made by the regulator to protect customers from the dodgy practices and unethical conduct demonstrated, in my opinion, by Everymatrix throughout this issue, and concealed under a false pretence of “protecting vulnerable gamblers”.

Time shall unfold what plighted cunning hides: Who covers faults, at last with shame derides.

 

[Jono777]

VERY glad to read all ended in your favour, a 'marathon' indeed.

I'd say 'All's well that ends well' however I fell this is only the tip of the iceberg and similar scenarios for others will ensue!

Treat yourself from the very hard earned dosh

 

[dunover]

Update:

A few days short of a year from when this started, the £625 winnings + £140 legal costs owed to me by Jetbull / Everymatrix have landed in my bank account.

I have no doubt that support from forum members (and I suspect, some enquiries made by senior Casinomeister members behind the scenes), has helped bring this to a conclusion without me having to go down the bailiff route. Finally some common sense prevails.

Thank you all once again.

I hope changes will be made by the regulator to protect customers from the dodgy practices and unethical conduct demonstrated, in my opinion, by Everymatrix throughout this issue, and concealed under a false pretence of “protecting vulnerable gamblers”.

Time shall unfold what plighted cunning hides: Who covers faults, at last with shame derides.

Yep, and did you get 8% interest you were allowed to claim? Anyway, this is stuck on them for 6 years now plus the UKGC are aware and it shows their utter arrogance and the contempt EM have for their players and UK Courts. Be in NO doubt the reason you were paid is because the shite hit the fan in public. I hope you have informed the UKGC of their claim 'not to be a legal entity'.

Remember if you are in the UK and have been denied winnings by ANY EM casino(s) the 1981 Limitations Act allows you 6 years from the date the debt to you was incurred to issue a summons - even if you received deposits back you can claim you winnings via the County Court System on the grounds terms were incomplete and thus unfair.

They have to keep records so if you provide them you details they should tell you your a/c details and transactions so you can take steps to retrieve monies owed you.

To the OP - Glad they paid up and not surprised at all.

I would like to know how CM mods now consider EM - IMO just because they've been forced to pay doesn't mean they are off the hook as far I can see it. The fact remains they defied a Court Order in a country they are licensed in and take players from. Paid or not, this is a huge stain on them.

The big mistake will now be for CM and the posters here to forget about this and hope it goes away, brush it under the carpet. It's too serious for that.

 

[colinsunderland]

Yep, and did you get 8% interest you were allowed to claim? Anyway, this is stuck on them for 6 years now plus the UKGC are aware and it shows their utter arrogance and the contempt EM have for their players and UK Courts. Be in NO doubt the reason you were paid is because the shite hit the fan in public. I hope you have informed the UKGC of their claim 'not to be a legal entity'.

Remember if you are in the UK and have been denied winnings by ANY EM casino(s) the 1981 Limitations Act allows you 6 years from the date the debt to you was incurred to issue a summons - even if you received deposits back you can claim you winnings via the County Court System on the grounds terms were incomplete and thus unfair.

They have to keep records so if you provide them you details they should tell you your a/c details and transactions so you can take steps to retrieve monies owed you.

To the OP - Glad they paid up and not surprised at all.

I would like to know how CM mods now consider EM - IMO just because they've been forced to pay doesn't mean they are off the hook as far I can see it. The fact remains they defied a Court Order in a country they are licensed in and take players from. Paid or not, this is a huge stain on them.

The big mistake will now be for CM and the posters here to forget about this and hope it goes away, brush it under the carpet. It's too serious for that.

Agree with all that, and don't forget they lied to the court too.

IMO all EveryMatrix casino should be put in the rogue pit over this and hopefully everyone stops playing at them.

 

[dunover]

Agree with all that, and don't forget they lied to the court too.

IMO all EveryMatrix casino should be put in the rogue pit over this and hopefully everyone stops playing at them.

The thing is as Vinyl said their conduct lets down their licensed casinos - remember the casinos under their flag are mostly run by independent unrelated person(s) and most are decent and honest; issues arise from the conduct of the licensee rather than the casino itself.

I am waiting on the CM verdict regarding what you said Geordie - if it transpires their group is rogued I will then remove the one or two EM casinos I promote.

It's a bit awkward for Bryan as that may be punishing the casino on behalf of the licensee which wouldn't be fair, so I doubt they will be rogued en-masse.

 

[Jono777]

A mass rogueing would probably be THE most unfair thing I'd witnessed in all my time on CM.

Their are good guys out there, Casino Luck and Next spring to mind, Thrills also (have they migrated yet??)

Just a clear and precise general EveryMatrix 'heads up' more than a warning would be the first step IMO.

 

[colinsunderland]

A mass rogueing would probably be THE most unfair thing I'd witnessed in all my time on CM.

Their are good guys out there, Casino Luck and Next spring to mind, Thrills also (have they migrated yet??)

Just a clear and precise general EveryMatrix 'heads up' more than a warning would be the first step IMO.

Do they make it clear when you join that if you have SE from any other EM site you will be allowed to play as long as you like then when you win, won't be able to get your money? If they do, or don't do what the other EM casino's do, then I agree, if they don't, then I disagree I'm afraid.

An extra line of text on the registration form saying,

If you have SE from any other site covered under the EM license then you are not eligible to register. Click here for a link to a list of linked casinos

is all that's required.

 

[spintee]

The thing is as Vinyl said their conduct lets down their licensed casinos - remember the casinos under their flag are mostly run by independent unrelated person(s) and most are decent and honest; issues arise from the conduct of the licensee rather than the casino itself.

I am waiting on the CM verdict regarding what you said Geordie - if it transpires their group is rogued I will then remove the one or two EM casinos I promote.

It's a bit awkward for Bryan as that may be punishing the casino on behalf of the licensee which wouldn't be fair, so I doubt they will be rogued en-masse.

I have always said there is decent operations going on but let down by the others in the group, Its a shame but thats up to the casino to make the choice,

A mass rogueing would probably be THE most unfair thing I'd witnessed in all my time on CM.

Their are good guys out there, Casino Luck and Next spring to mind, Thrills also (have they migrated yet??)

Just a clear and precise general EveryMatrix 'heads up' more than a warning would be the first step IMO.

They are supposed to be making the move and I belive they have, but still running under the licensee Unless of cause they have canceled it and EV not bothered there arss as normal and removed them,

About 12 months back I stated EV have gone rouge and was told what was my reason by fo fog horn, Now we know but people just cannot be wrong

Do they make it clear when you join that if you have SE from any other casava 888 site you will be allowed to play as long as you like then when you win, won't be able to get your money? If they do, or don't do what the other EM casino's do, then I agree, if they don't, then I disagree I'm afraid.

An extra line of text on the registration form saying,

If you have SE from any other site covered under the EM license then you are not eligible to register. Click here for a link to a list of linked casinos

is all that's required.

Thats the trouble, when running from platform they are bined by rules, I will guarantee that EM clearly state that canot mention a next name site, Again I said about two years back or more that most sites are related, This has just been proved by V@J owning a site under 888 casava, And the guys under the I cloud/ Guts have also got some dogy sites, I proved that b4 but not no replys,

It bogles my mind when people say thaty games cannot be rigged or changed? But they can easy cahnge lay outs of games (starburst @ piggy riches) take games down (birds on a wire) and change RTP, I mean look how many times providers are down? I can go on but will not stop us on gambling so its pointless

 

[Jono777]

Do they make it clear when you join that if you have SE from any other EM site you will be allowed to play as long as you like then when you win, won't be able to get your money? If they do, or don't do what the other EM casino's do, then I agree, if they don't, then I disagree I'm afraid.

An extra line of text on the registration form saying,

If you have SE from any other site covered under the EM license then you are not eligible to register. Click here for a link to a list of linked casinos

is all that's required.

I hear you pro's and con's and a platform migration would be a bit of a big ask IMO.

Should of put more details but it was a quick post at the time as I'd got tea cooking.

Without going into too much detail or at the risk of being mis-understood (so hard to explain stuff in 'text talk') we'll wait and see what this current UK Investigation brings (have to brace ourselves it could bring nothing!)

Agree with the banner, or extra T&C wholeheartedly but something tells me you already know the answer to the question you ask

 

[Jono777]

It bogles my mind when people say thaty games cannot be rigged or changed? But they can easy cahnge lay outs of games (starburst @ piggy riches) take games down (birds on a wire) and change RTP, I mean look how many times providers are down? I can go on but will not stop us on gambling so its pointless

Here we go, the post that is going to get me laughed off, but its been a long time coming.

I personally now think that casinos CAN alter several settings their end RTP being one of them.

Now when I say this I mean by 1 or 2% not massive swings. Evidence I have none and probably never will have, its just a personal thought. I will take a LOT of convincing otherwise.

If little changes can be made (take DOA @ Trada, max coin size is 0.10 as opposed to 0.50 default at most places) this is to protect the casino from HUGE hitters and no way shape or form 'dodgy'

However what else can they do to protect themselves?

Another point which got the bacofoil out, Why, if all slots run from the same server(s) (yeah ok Jon ) are we seeing HTML5 updates at some but not others???

I will still deposit, play, liase with accredited casinos, love you guys to bits but as for others my guard is well and truly up now.

 

[geordiecolin]

Trust a Geordie to stick it out Congratulations with taking them on and winning.

 

[spintee]

Here we go, the post that is going to get me laughed off, but its been a long time coming.

I personally now think that casinos CAN alter several settings their end RTP being one of them.

Now when I say this I mean by 1 or 2% not massive swings. Evidence I have none and probably never will have, its just a personal thought. I will take a LOT of convincing otherwise.

If little changes can be made (take DOA @ Trada, max coin size is 0.10 as opposed to 0.50 default at most places) this is to protect the casino from HUGE hitters and no way shape or form 'dodgy'

However what else can they do to protect themselves?

Another point which got the bacofoil out, Why, if all slots run from the same server(s) (yeah ok Jon ) are we seeing HTML5 updates at some but not others???

I will still deposit, play, liase with accredited casinos, love you guys to bits but as for others my guard is well and truly up now.

I funking tired so this will be my last post for today

No tiney hats here, I know the score, I know dam well the 9 liners have been tamped, The other day I had near ten,4 scatters drop in, a few years ago, You was lucky to get 4 scatters in 6 months,

I still play as I depo not a lot and always that chance, But if I was rich I would think different and probs stay away, unless doing 100 bet or something silly,
am not sayiing casino ate rigged or can do it them selfs, But the provider can do what they want and no doubt about that

 

[Bulzaih]

Here we go, the post that is going to get me laughed off, but its been a long time coming.

I personally now think that casinos CAN alter several settings their end RTP being one of them.

Now when I say this I mean by 1 or 2% not massive swings. Evidence I have none and probably never will have, its just a personal thought. I will take a LOT of convincing otherwise.

If little changes can be made (take DOA @ Trada, max coin size is 0.10 as opposed to 0.50 default at most places) this is to protect the casino from HUGE hitters and no way shape or form 'dodgy'

However what else can they do to protect themselves?

Another point which got the bacofoil out, Why, if all slots run from the same server(s) (yeah ok Jon ) are we seeing HTML5 updates at some but not others???

I will still deposit, play, liase with accredited casinos, love you guys to bits but as for others my guard is well and truly up now.

I can confirm that you can take the tinfoil hat off regards to casinos (at least legit ones) having the possibility to change the RTP even a little bit.
I've worked for online casinos for a bit over 1,5 years and changing RTP has not been an option.


There is also a nice article on casinogrounds regards this topic, if you feel like reading it, just search for tinfoil hat theories

 

[Jono777]

Much appreciated

I was in a bit of a strop when I posted earlier

Nothing to do with another fast bust either lol

 

[Jd666]

A mass rogueing would probably be THE most unfair thing I'd witnessed in all my time on CM.

Their are good guys out there, Casino Luck and Next spring to mind, Thrills also (have they migrated yet??)

Just a clear and precise general EveryMatrix 'heads up' more than a warning would be the first step IMO.

They may be good guys but they are still under the EM license so people will still get stuffed under the SE issue.
I PM'd Erik some time ago and asked about EM, if i wasnt on Casinomeister then i may not have realised and would have eventually got stuffed.
And all thanks to Casino Cruise refusing to close my account, told me I had to do it myself in my account, not realising at the time what the consequences of SE were.

Thrills have had thier own license for quite some time as i can play there.

EDIT...

And I still get promotional emails from Next even though I emailed them a few weeks ago asking them to stop and I am self excluded.

 

[Daz_b]

Yep, and did you get 8% interest you were allowed to claim? Anyway, this is stuck on them for 6 years now plus the UKGC are aware and it shows their utter arrogance and the contempt EM have for their players and UK Courts. Be in NO doubt the reason you were paid is because the shite hit the fan in public. I hope you have informed the UKGC of their claim 'not to be a legal entity'.

Remember if you are in the UK and have been denied winnings by ANY EM casino(s) the 1981 Limitations Act allows you 6 years from the date the debt to you was incurred to issue a summons - even if you received deposits back you can claim you winnings via the County Court System on the grounds terms were incomplete and thus unfair.

They have to keep records so if you provide them you details they should tell you your a/c details and transactions so you can take steps to retrieve monies owed you.

To the OP - Glad they paid up and not surprised at all.

I would like to know how CM mods now consider EM - IMO just because they've been forced to pay doesn't mean they are off the hook as far I can see it. The fact remains they defied a Court Order in a country they are licensed in and take players from. Paid or not, this is a huge stain on them.

The big mistake will now be for CM and the posters here to forget about this and hope it goes away, brush it under the carpet. It's too serious for that.

Hi Dunover,

I think the UKGC regulations may be flawed or lacking in that they say something roughly along the lines of "paying winnings to self excluders who manage to register and/or circumvent the controls in place is clearly against the interests of vulnerable gamblers". That's at least the basic tone of it and at face value, I wouldn't argue with that philosophy. However, what they aren't specific about, I think, is that it's meant for self excluders whom knowingly try to beat the system, for example, by using a different name, email address, bank account, etc. I also think there would be an expectation that the operator would make efforts to root these out quickly, rather than waiting to see if they win.

My hunch is that UKGC are being a bit coy about my case, because they know fine well that their own deficiencies have helped to encourage this behaviour from Everymatrix. When I first contacted UKGC earlier this year, they told me my problem was a "customer service issue" and that as such they couldn't help. The only point at which they could probably have came down hard on EM was for the non-payment of the court order, which clearly brought up a question of fitness to operate.

 

[slotter999]

Yep, and did you get 8% interest you were allowed to claim? Anyway, this is stuck on them for 6 years now plus the UKGC are aware and it shows their utter arrogance and the contempt EM have for their players and UK Courts. Be in NO doubt the reason you were paid is because the shite hit the fan in public. I hope you have informed the UKGC of their claim 'not to be a legal entity'.

Remember if you are in the UK and have been denied winnings by ANY EM casino(s) the 1981 Limitations Act allows you 6 years from the date the debt to you was incurred to issue a summons - even if you received deposits back you can claim you winnings via the County Court System on the grounds terms were incomplete and thus unfair.

They have to keep records so if you provide them you details they should tell you your a/c details and transactions so you can take steps to retrieve monies owed you.

To the OP - Glad they paid up and not surprised at all.

I would like to know how CM mods now consider EM - IMO just because they've been forced to pay doesn't mean they are off the hook as far I can see it. The fact remains they defied a Court Order in a country they are licensed in and take players from. Paid or not, this is a huge stain on them.

The big mistake will now be for CM and the posters here to forget about this and hope it goes away, brush it under the carpet. It's too serious for that.

Dunover,

Would you mind me asking you to confirm whether or not you have taken any sort of legal action yourself in regards to EMSEB?

Regards

 

[vinylweatherman]

Hi Dunover,

I think the UKGC regulations may be flawed or lacking in that they say something roughly along the lines of "paying winnings to self excluders who manage to register and/or circumvent the controls in place is clearly against the interests of vulnerable gamblers". That's at least the basic tone of it and at face value, I wouldn't argue with that philosophy. However, what they aren't specific about, I think, is that it's meant for self excluders whom knowingly try to beat the system, for example, by using a different name, email address, bank account, etc. I also think there would be an expectation that the operator would make efforts to root these out quickly, rather than waiting to see if they win.

My hunch is that UKGC are being a bit coy about my case, because they know fine well that their own deficiencies have helped to encourage this behaviour from Everymatrix. When I first contacted UKGC earlier this year, they told me my problem was a "customer service issue" and that as such they couldn't help. The only point at which they could probably have came down hard on EM was for the non-payment of the court order, which clearly brought up a question of fitness to operate.

The major flaw is that the current system only facilitates self exclusion from individual licensees and casino groups, rather than all gambling outlets. This can mean that a player who self excludes from one casino in one group is not doing any kind of "deliberate circumvention" when they join a casino in a different group knowing that they can't join another casino in the group from which they self excluded. This different group would be more than happy to keep the losses of such a player because as far as they are concerned, they have not self excluded. Keeping losses is also not in the interest of vulnerable gamblers, but it seems in the current system many casinos like to "cherry pick" such that if the player loses, they are not regarded as having self excluded if this happened with a different group, yet WOULD be considered self excluded even if it's a different group were the casino to find this out before paying withdrawn winnings.

EM have managed to completely strip the cherry tree as they go even further, ALL EM casinos are "in the same group" when a self excluded player at one wins at another, even one that is claimed to be completely independent from "other EM casinos", yet if such a player loses, then all EM casinos are independent, so no refund of deposits for failing to catch the SE in time and prevent the player from playing.

The whole thing is a perversion of what was intended. Casino groups are seeking to manipulate the system so that they can both confiscate winnings yet wriggle out of refunding deposits when they fail to stop a self excluded player from playing, and scammers are exploiting flaws in the system and then using the RG rules to freeroll casinos who are sloppy at catching SE players during registration.

The proposed central SE database should deal with SOME of these problems in the current system, but it's likely to leave a few loopholes for dodgy dealings on both sides.

There also needs to be a much clearer demarcation between the act of "Self Excluding" and other measures such as taking a short break or simply closing an account for reasons unrelated to problem gambling. Some players are inadvertently "self excluding" when they are trying to use "take a break" or just trying to close their casino account. Some of this is down to CS wrongly recording other types of account closures or short breaks as "self exclusion".

 

[dunover]

Dunover,

Would you mind me asking you to confirm whether or not you have taken any sort of legal action yourself in regards to EMSEB?

Regards

No, because I don't play at them although I could. I have a general complaint in regarding EMSEB and the UKGC's woolly terms, at the UKGC. I have waited 6 weeks now for a response after their acknowledgement and haven't received anything, the stage 1 complaint was answered in 3 weeks. This is stage 2. I have also requested them to clarify whether they mean TAB/SE should be instant and self-administered with no third-party contact necessary, due to the 32red actions at Easter that have exploited another glaring loophole.

 

[comprar]

Silent at the moment, but hopefully they will tell us something.

 

[mancdave85]

HI would it be possible to recieve this case number as I am having the same problem since january2016 and would fall into the same terms and conditions at the time

 

[Funkiliam]

Waiting on progressive jackpot to be paid

Hi, interesting post. This morning I won a progressive jackpot £5000 at jet bull, tried to withdraw £2000 and received an email to submit verification documents. I submitted all that was asked and now I'm just waiting to hear back from the security team. However I self excluded from various other casinos and it just occurred to me after this win that I would check who jet bull are associated with. Turns out I am self excluded from other every matrix casinos. It's not looking likely that I will receive my winnings even though they let me play and deposit £770. I will find out in the next day or 2 what the verdict is

 

[Katrinadonn88]

Hey all just wondering if anyone else had a successful situation, I have a very similar case and thread over casava jackpot?