jemmanunn VS Buck & Butler

[mathsboy1975]

The OP's error is not being a single mum and gambling, it's mentioning this fact in order to gain leverage or sympathy in a dispute with a casino - it can often backfire.

I think you will find if you go back over this thread carefully that the OP never mentioned this fact at all - it was another poster that mentioned this (presumably after reading her profile), which I felt was out of order so I commented on it. She never brought it up at all, let alone use if for leverage or sympathy.

 

[spoton]

I agree - it was a poorly written term, but even so, it still read that the max bet should have been €6. When one reads poorly written terms like this, you ought to clarify everything with customer support just to make sure. The unfortunate thing is that sometimes you don't realize how poorly the term is until it's too late.

The casino responded stating that to them, the rule was clear as it was originally written - but that it could be misinterpreted. So this is why it was changed. Max and I felt the same way - as a number of you have pointed out, it could be misinterpreted - it shouldn't have been so convoluted.

This underscores the importance of making sure you understand all of the terms before participating in promotions. I feel sorry for the player, but there was not much we could have done. Any act of reconciliation would have been a decision made by the casino.

They let me and one other in this thread I believe play as I interpretet it, that you can bet upto 6 Eur regardless of the bonus ammount, but over than 6Eur max 10% of the bonus. So either they have made a very big screwup when writing the terms(and should compensate the player), or they have for some reason enforced the rules differently for the OP.