Question Jade princess on Party Casino

JkG

Lady Loser of House Losealot of The Lost Islands
Joined
Apr 5, 2016
Location
Ireland
Hi there, sorry If this is the wrong place to post this, finding my way around this place is proving a bit difficult on the mobile phone!

I won the jackpot on jade princess last week and had another bash at playing it the other day. (on 4 scatters triggered random jp)

For this game I had highered my bet so..
It says in the rules 4 scattered medallions equals the jackpot considering my bet if 0.07 per line (2.80 bet) and 3 medallions would pay randomly
I got 4 scattered medallions and it didn't pay out?
It states scatters do not need to be on Paylines.
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Above is the scattered medallions which is supposed to be a win according to my stake!

Rules:
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The game is on Party Casino mobile, I contacted customer support and sent them a screenwriter with game ID and responded that they needed the table ID and couldn't help me
Their response was
"However, on the screenshot, we can see the game sequence ID, which is needed to identify the issue, however, we do need the Table ID as well which is not visible on the provided screenshot.

Please, provide us with the ID of the respective gaming session or at least an approximate time on when the instance has occurred."

Hope someone can help me
 
Last edited:

JkG

Lady Loser of House Losealot of The Lost Islands
Joined
Apr 5, 2016
Location
Ireland
Ok, just in the first rules set (image) it says all pay on lines only except scatters and medallions.
Oh well never mind :sob:
Thanks
 
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