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Jackpots Heaven - Non-random software

Discussion in 'Casino Complaints - Non-Bonus Issues' started by winnington, Jan 20, 2010.

    Jan 20, 2010
  1. winnington

    winnington Dormant account

    Occupation:
    student
    Location:
    Saskatoon
    I stumbled across an incredible bonus offer from a casino I hadn't heard of and gave them a try. They use their own custom software. I busted out with an absolutely run.

    Just out of curiosity, I wanted to check to see if their results were fair using play money. Decided to use Baccarat to check so I didn't have to worry about strategy (always bet on banker)

    Result after 103 tries:

    26 wins 65 losses 12 ties
    wagering: $25x per hand, $2650 total
    total won: 26*$25*0.95=$617.50
    total lost: 65*$25=$1625
    net loss: $1007.50

    According to AKA's "Are my results fair" calculator, this is a 4.1 SD event (happens 1 in 45455 times). This was not a run taken selectively out of a longer run, this was the result from start until I was satisfied that I had a large enough sample.

    I would encourage whoever is responsible for checking rogue-ish behaviour to check for themself with play money before they make their play money algorithms truely random. It's actually fairly unbelievable that they didn't bother using random cards for play money.

    Here is the website link: You must register/login in order to see the link.
     
    Last edited: Jan 20, 2010
    1 person likes this.
  2. Jan 20, 2010
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    The software looks vaguely familiar....cant place it though.

    I think that around 100 hands is too small for any true calculation, but that certainly seems bad.
     
  4. Jan 20, 2010
  5. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    It looks very dodgy.

    Here are two quotes from the T&C:
    (Note the discrepancy in the numbers. There is also the minor issue that there is no Lotteries & Gaming Authority in Costa Rica.)

    Compare the latter to this paragraph from Casino Riva's T&C:
    In fact the whole T&C of Jackpotsheaven seem to be same as those Casino Riva, just with the names changed, Malta replaced by Costa Rica, and a few other minor changes.
     
    2 people like this.
  6. Jan 20, 2010
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Well, that's an even less likely "coincidence" than that 1 in 45K bad run on Baccarat:D

    Casino Riva and the LGA (Malta) might also be interested in this.

    This alone makes it look like this is a completely bogus casino, along similar lines to the infamous Ministering Angel (maybe they ARE the same bunch, just trying to scam players again).
     
  8. Jan 21, 2010
  9. winnington

    winnington Dormant account

    Occupation:
    student
    Location:
    Saskatoon
    Can this get some attention from the powers that be pretty quickly? I know this link has been posted in a forum where a casino rep from this casino has replied, so I think it's just a matter of time until the play money algorithms are fixed to be random.
     
  10. Jan 21, 2010
  11. jackpotsheaven

    jackpotsheaven Banned User

    Occupation:
    Manager
    Location:
    Costa Rica
    Hi everyone, this is Raphael Taub, I am the official rep of Jackpots Heaven casino.
    I just want to clear out that we have no affiliation of any kind with Casino riva and the freelancer we engaged to write the terms and conditions and some other pages has apparently chosen the easy way to get it from another site. We have read it many times but didnt see it. I apologize riva about this temporary issue and want to confirm that the irrelevant text has now been removed.

    Regarding the randomness of our casino games, we have no doubt about this and we will never allow anyone to run false allegations. Thanks to winnington who did his best to damage our casino reputation with false accusations and massive forum posts.

    We will publish our casino license in the terms and conditions page shortly to stop any false rumor which would predict that our casino is not real.

    Thank you and keep up the good work.
    Raphael
     
  12. Jan 21, 2010
  13. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    Hiya: I am not taking sides. But, if you are going TEST if a RNG for table games, that allow the player to choose his bet, "Baccarat, Sic Bo, Roulette, ect" Then you choose your bet, "Banker", and bet it 50 times, and record the Wins/Loss. Now bet "Player" 50 times and record the Win/loss, and repeat this procedure for at least 300 plays.

    What happened?

    1. The game balanced itself out and i won a little less than 1/2 of the bets.
    this would be normal.

    2. The game hit at a 2/1 ratio on the same thing, "Player, Red, ect" no matter what i bet.
    this would be a large varience, and happens every once in a while, leading to the saying, "The trend is your friend"

    3. I lost at a 2/1 ratio on a consistant basis, no matter what i bet. When i changed bets, the game changed also, and changed each time i did, and only when i did.
    "This would not be anything close to normal, and this, "with the results recorded" is when cause for alarm is justified.

    I just finished a set, "111" spins of Roulette at 3 dice. Black only hit 38 times, and Red hit 70 times, and 0 hit 3 times. In the next set of spins, Black hit 54 times, Red hit 56 times, and 0 hit 1 time.

    If i would have quit after the first set, and happened to be betting on Black, and came and cried, "Foul", would that be fair?
     
  14. Jan 21, 2010
  15. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Could you please provide the address, and if possible, the URL of the Lotteries & Gaming Authority in Costa Rica that issued your licence?
     
    4 people like this.
  16. Jan 21, 2010
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    winnington may have unfairly accused the software of being rigged (sample too small), but he did NOT falsely accuse you of quoting a completely bogus gaming licence issued by an authority that doesn't even exist.

    This "freelancer" didn't just copy a site, he took the trouble to change what he tought would be enough to fool players, Malta to Costa Rica for example, but he underestimated the intelligence of many players.

    Casinos that appear with unknown software, and dodgy claims on the website, get extra scrutiny from knowledgeable players, and are quickly exposed.

    Of course the offending text has been removed now that it has been exposed, but why the need to WAIT, rather than IMMEDIATELY adding the correct licencing information - or don't you have one yet.

    I don't think you can even GET one from Costa Rica, have you tried Panama? Perhaps Kahnawake will take you on:rolleyes:

    You read the site many times, yet STILL failed to notice that you quoted a non-existant licencing authority - we can forgive you not noticing the number was wrong, but NOT the authority.
     
  18. Jan 21, 2010
  19. winnington

    winnington Dormant account

    Occupation:
    student
    Location:
    Saskatoon
    I had expected someone else would have quickly added to my sample, as one person's post isn't enough to make any conclusions here... allow me to clarify why I decided to make the initial post.

    - I only achieved about Euro 4500 of my required playthrough of Euro 66000 on a 1000% bonus that was all games eligible (I started with 1100 Euro). The poor results from my gameplay would have been enough to convince me if I hadn't been making large wagers, but it was sufficient to make me suspicious enough to try recording some results by play money, and inquire to the casino rep at the other site as to who was auditing their results for fairness, who was licensing them, and what other casinos they ran (the casino rep mentioned that they had been in business since 2007, but this was a new casino).

    - the casino rep had replied quickly to my other inquiries, but did not reply to my question about auditing and licensing.

    - I felt having a 1 in 10,000+ event over 103 hands was enough of a sample for me, and other people would need to test it out for confirmation regardless of my own claim because one person's claim is not enough. In retrospect, I should have tested more (incidently, I went back after my test to make sure they were using standard baccarat payouts to make loss calculations for AKA's calculator, and went 1-4-1 but didn't include that). In any event, I'm quite sure they would have fixed their play money software by now, so I'm dissappointed nobody else tried it out and posted their results while they had the chance.

    - The bonus offer was absolutely unbelievable (an exclusive promo at another site): 1000% match up to 2200 Euro, with 60x b+d wr, all games eligible, with 50% insurance... redeemable 3 times. This alone is enough to be suspicious, and yes I was a bonus sucker for depositing. This essentially equates to a 100% all games eligible bonus with 6.6xb, redeemable for 6600 Euro + 50% insurance!

    - A number of other people reporting "unusual" runs at blackjack. The only posters reporting a positive experience were obvious shills

    - More than one person (one being me) reporting that they had play history randomly deleted, and their account credited back up to where it was before that play history began.

    - Had their own "custom" software that was unknown.

    Additionally, the exclusive bonus that was offerred by the other site has been removed due to the operator of that site's own suspicions.
     
  20. Jan 21, 2010
  21. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Ha ha....I'm gonna check back later on to see the reply to this question GM!! :laugh: :thumbsup:
     
  22. Jan 21, 2010
  23. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    I thought they were in Costa Rica? :confused:

     
  24. Jan 21, 2010
  25. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Interesting....their address is a Mailboxes, etc. PO box. If they're really in CR, then it's a really long travel for them to pick up their mail. :)

     
  26. Jan 21, 2010
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    UK maildrop, a common ploy for rogue casinos. Unfortunately, LEGITIMATE casinos use UK forwarding offices like this, and it is hard to tell one from the other.

    If I were a gambling man though, I would bet this outfit would turn out to be one of the rogues given the increasing amount of testimony.

    The 1000% bonus, blackjack allowed, is pretty suspicious. If their game was fair, they would surely go bust.

    I had experience of a similar outfit years ago. Lucky Chance casino (Russian I think), who offered a regular 100% bonus, and all games allowed. The bonus was converted into cash in a similar way to that used by MGS, and it was at a rate of 2.5% of wagering, and this was even on Blackjack, whose rules indicated an RTP of around 99.5% - oddly enough, I just couldn't win playing in any of their Blackjack wager races, and always taking the 100% bonus.
    Customer service was excellent, payments fast, but the software cheated, so they still stood to make money.

    If the software is rigged, there is no need to be rogue in the usual sense by delaying payments, or confiscating winnings for minor violations of fuzzy terms and conditions.
     
  28. Jan 21, 2010
  29. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    If that's good, then you'll love a 150% Roulette bonus - that is cashable! With no max cashout limit...and only 25x playthrough...

    And there's no limit as to the amount you can deposit, so this seems like an easy $10,000 (or more) if the game is indeed fair and you have that much to deposit. Grinding the WR on red/black would be pretty easy @ 25x.

    Like they say - if it's too good to be true, it usually is.

     
  30. Jan 21, 2010
  31. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    The evidence is mounting.

    You must register/login in order to see the link.

    Stolen from any given MGS casino. I checked the above page, and they didn't even bother to change anything. It's written word for word.

    You must register/login in order to see the link.

    You must register/login in order to see the link.
     
  32. Jan 21, 2010
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Bollocks:p

     
  34. Jan 21, 2010
  35. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Mr jackpot heaven , Its impossible to know who and where you are. It seems you are based in Panama, and El Savador. I cant really work out why you say you have any license at all. LGA is nothing really to be proud of at the best of times!

    Secondly I had a chat with one of your reps, and I have a copy of the chat, which happened early hours of the morning, your rep said you have the same software and the same license.

    The rep then did a complete U turn and said you are not affiliated at all, and wont give any information of the software you use.

    Can you kindly explain please ? :lolup:
     
  36. Jan 21, 2010
  37. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Please post! :D
     
  38. Jan 21, 2010
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Futurebet?
     

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