JackpotLiner - Source of Wealth problem

[SYPlayer95]

Wait WHAT?

Halifax help me out here lad

Looks like it's sorted from where I'm sitting. Just curious, what did you win on?

 

[BudMol]

Looks like it's sorted from where I'm sitting. Just curious, what did you win on?

they confirmed on the chat they can see it’s approved. Here’s hoping

I won it on Rainbow King Emerald Road. I hit the 3 kings and won the free spins and when it landed on £20,000 I was like nah surely not.

I just played it on Betfred there. Wagered £29 and cashed out at £250

What game did you win yours?

 

[BudMol]

they confirmed on the chat they can see it’s approved. Here’s hoping

I won it on Rainbow King Emerald Road. I hit the 3 kings and won the free spins and when it landed on £20,000 I was like nah surely not.

I just played it on Betfred there. Wagered £29 and cashed out at £250

What game did you win yours?

But, you only hear about the winnings…..

 

[SYPlayer95]

But, you only hear about the winnings…..

Yeah, true. It was this.

 

[BudMol]

Didn’t know there was a blizzard one! Class mate

 

[BudMol]

Yeah, true. It was this.

On a £3.60 bet?

Mine was £1

 

[winner2021]

I don't understand why it's not on banks to do AML? I get how hard it must be for sites to figure out if someone is using laundered money, but then I would guess the ones actually doing it have their bases covered and know exactly what to do to prevent the checks and cover themselves. So really they're just massively inconveniencing the 99% of genuine players.

 

[BudMol]

The regulator needs to simplify it all. It’s so over complicated I think even they get confused.

 

[jasonuk]

I don't understand why it's not on banks to do AML? I get how hard it must be for sites to figure out if someone is using laundered money, but then I would guess the ones actually doing it have their bases covered and know exactly what to do to prevent the checks and cover themselves. So really they're just massively inconveniencing the 99% of genuine players.

They do - all businesses will be covered by AML to some degree. It's particularly problematic for the gambling sector because there's a lot of cash involved, and a lot of crime and fraud.

Part of the problem here is that operators have either been applying it excessively (unclear guidelines, malicious intent) or turning a blind eye to it (e.g. the UKGC fines issued where a person on £20k a year was allowed to net deposit six figures in a few months without checks etc).

There are plenty of operators in that middle ground, although you don't hear about them. It is entirely realistic for an initial CDD check to ask for no additional information - your ID check is done at registration, and you are not depositing enough to trigger that side of the AML/SoW check.

 

[BudMol]

Looks like it's sorted from where I'm sitting. Just curious, what did you win on?

Unreal this lot

 

[SYPlayer95]

Unreal this lot

It just needs processing by the payments team. Bank Holiday Monday, they're dragging it out. You'll likely receive on Tuesday.

 

[BudMol]

It just needs processing by the payments team. Bank Holiday Monday, they're dragging it out. You'll likely receive on Tuesday.

True. Nice one

 

[winner2021]

They do - all businesses will be covered by AML to some degree. It's particularly problematic for the gambling sector because there's a lot of cash involved, and a lot of crime and fraud.

Part of the problem here is that operators have either been applying it excessively (unclear guidelines, malicious intent) or turning a blind eye to it (e.g. the UKGC fines issued where a person on £20k a year was allowed to net deposit six figures in a few months without checks etc).

There are plenty of operators in that middle ground, although you don't hear about them. It is entirely realistic for an initial CDD check to ask for no additional information - your ID check is done at registration, and you are not depositing enough to trigger that side of the AML/SoW check.

Yes to be fair I've never been asked for SOW. Nearest I came was being asked what I earn because I was like 5k down on the site so fair enough. That's more affordability and making sure I'm not getting into debt than AML tho I guess.

What do they look for with AML, 3rd party transactions on your bank statement? Seems like there could be loads of reasons you'd have that but without involving the other person you couldn't prove it was innocent?

 

[BudMol]

Well I’m at a loss of words. They emailed and text to say my withdrawal of £2837 has been approved and sent to my account. Which I received. I disputed this on the chat this morning and they have escalated it. One of the chat agents said my Apple Pay rejected the remaining amount. I call BS as they accepted the £2837. She subsequently deleted that chat and I forgot to screenshot.

The fact they confirmed the amount of £2837 And not £19,500 tells me that they didn’t pay £19,500.

Am I reading that correctly?

 

[SYPlayer95]

Well I’m at a loss of words. They emailed and text to say my withdrawal of £2837 has been approved and sent to my account. Which I received. I disputed this on the chat this morning and they have escalated it. One of the chat agents said my Apple Pay rejected the remaining amount. I call BS as they accepted the £2837. She subsequently deleted that chat and I forgot to screenshot.

The fact they confirmed the amount of £2837 And not £19,500 tells me that they didn’t pay £19,500.

Am I reading that correctly?

What's the £2,837 got to do with £19,500 btw? Did you withdraw in multiple transactions?

 

[BudMol]

What's the £2,837 got to do with £19,500 btw? Did you withdraw in multiple transactions?

Haven’t a clue mate. Nope it was one transaction. It’s like they don’t have the funds for the withdrawal. The agent said Revolut rejected it but that’s nonsense and I have proof. She knew she was wrong because she deleted the chat

 

[SYPlayer95]

Haven’t a clue mate. Nope it was one transaction. It’s like they don’t have the funds for the withdrawal. The agent said Revolut rejected it but that’s nonsense and I have proof. She knew she was wrong because she deleted the chat

Doesn't make any sense. When you go into your withdrawals section of your account, does the 19,5k still show,

 

[BudMol]

Yep. That’s why I’m not touching what they sent. It makes no sense. I’m wondering if it’s someone else’s

 

[jasonuk]

Yes to be fair I've never been asked for SOW. Nearest I came was being asked what I earn because I was like 5k down on the site so fair enough. That's more affordability and making sure I'm not getting into debt than AML tho I guess.

Yea, that sounds more like an affordability check - if your losses were regular enough and large enough then you could stray into CDD/AML territory.

I had been asked for SoW a few years ago when the CDD regulations were starting to be fleshed out - amusingly for a transaction five years prior (i.e. they hadn't done due diligence properly at the time and were trying to cover their ass). Safe to say I wasn't going to give them five years of highly sensitive financial records and closed the account.

What do they look for with AML, 3rd party transactions on your bank statement? Seems like there could be loads of reasons you'd have that but without involving the other person you couldn't prove it was innocent?

AML is trying to ensure that the flow of funds is legit - so they'll likely be questioning any medium or large transactions into your account. The complexity comes in when that third party is a person (family member, friend etc) because the operators start asking for their highly sensitive financial records...

Which is why it's critical not to play on and trap yourself in the anti-freeroll... because if the requests get ridiculous (and they often do, sadly - the operator will say they're following the letter of the regulations, but is clearly a privacy nightmare being asked to provide other people's financial records) then you'll want to have the option to decline.

Well I’m at a loss of words. They emailed and text to say my withdrawal of £2837 has been approved and sent to my account. Which I received. I disputed this on the chat this morning and they have escalated it. One of the chat agents said my Apple Pay rejected the remaining amount. I call BS as they accepted the £2837. She subsequently deleted that chat and I forgot to screenshot.

The fact they confirmed the amount of £2837 And not £19,500 tells me that they didn’t pay £19,500.

Am I reading that correctly?

Yes it's plausible, because Apple Pay limits vary by financial institution (both per transaction, and by daily or weekly limits) and those limits tend to be more restrictive than the underlying debit card because financial institutions are still somewhat paranoid about magic digital wallets.

£2837 does seem quite an odd amount though - and a quick check suggests it doesn't round off to a nice dollar or euro amount either.

Being a bank holiday weekend, it's likely the saga will be on hold until Tuesday now. So hopefully you'll see more payments incoming on Tuesday or Wednesday. Although be aware, if this turns out to be an Apple Pay limitation, it may be a couple of weeks before the full amount is remitted - and that would be a wallet problem rather than an operator one.

 

[BudMol]

S

Yea, that sounds more like an affordability check - if your losses were regular enough and large enough then you could stray into CDD/AML territory.

I had been asked for SoW a few years ago when the CDD regulations were starting to be fleshed out - amusingly for a transaction five years prior (i.e. they hadn't done due diligence properly at the time and were trying to cover their ass). Safe to say I wasn't going to give them five years of highly sensitive financial records and closed the account.



AML is trying to ensure that the flow of funds is legit - so they'll likely be questioning any medium or large transactions into your account. The complexity comes in when that third party is a person (family member, friend etc) because the operators start asking for their highly sensitive financial records...

Which is why it's critical not to play on and trap yourself in the anti-freeroll... because if the requests get ridiculous (and they often do, sadly - the operator will say they're following the letter of the regulations, but is clearly a privacy nightmare being asked to provide other people's financial records) then you'll want to have the option to decline.


Yes it's plausible, because Apple Pay limits vary by financial institution (both per transaction, and by daily or weekly limits) and those limits tend to be more restrictive than the underlying debit card because financial institutions are still somewhat paranoid about magic digital wallets.

£2837 does seem quite an odd amount though - and a quick check suggests it doesn't round off to a nice dollar or euro amount either.

Being a bank holiday weekend, it's likely the saga will be on hold until Tuesday now. So hopefully you'll see more payments incoming on Tuesday or Wednesday. Although be aware, if this turns out to be an Apple Pay limitation, it may be a couple of weeks before the full amount is remitted - and that would be a wallet problem rather than an operator one.

So it could be Apple Pay rather than Revolut? It’s just weird how wink confirmed that was the withdrawal amount as opposed to £19,500. They also didn’t notify me that it was rejected. Just so head wrecking

 

[BudMol]

Well it’s nothing to do with Apple Pay / Revolut.

 

[jasonuk]

So it could be Apple Pay rather than Revolut? It’s just weird how wink confirmed that was the withdrawal amount as opposed to £19,500. They also didn’t notify me that it was rejected. Just so head wrecking

It could be either - there will be service limits (higher) and account limits (variable by customer, and usually lower).

I don't use Apple Pay myself - but doing some digging on the topic there are plenty of threads of people having issues with payment limits in both directions - those can start to kick in around €500.

Also, that response from Revolut is pretty awful - it doesn't really answer the question you asked and they're not even being honest with you. A

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mention there is an "annual deposit limit" (undisclosed) for all inbound transactions, and also a threshold (also undisclosed) for Source of Funds verification.

That's not to say Broadway are in the right... but it doesn't help when Revolut are giving you poor information!

(Given it has been mentioned in other threads recently, a safety reminder that Revolut is not a bank - it is regulated as an e-money institution, and despite recently getting it's UK banking license approved, it still won't be a bank until 2025).

 

[BudMol]

It could be either - there will be service limits (higher) and account limits (variable by customer, and usually lower).

I don't use Apple Pay myself - but doing some digging on the topic there are plenty of threads of people having issues with payment limits in both directions - those can start to kick in around €500.

Also, that response from Revolut is pretty awful - it doesn't really answer the question you asked and they're not even being honest with you. A

You do not have permission to view link Log in or register now.

mention there is an "annual deposit limit" (undisclosed) for all inbound transactions, and also a threshold (also undisclosed) for Source of Funds verification.

That's not to say Broadway are in the right... but it doesn't help when Revolut are giving you poor information!

(Given it has been mentioned in other threads recently, a safety reminder that Revolut is not a bank - it is regulated as an e-money institution, and despite recently getting it's UK banking license approved, it still won't be a bank until 2025).

Thanks for that. I’ll go back to them

 

[BudMol]

Thanks for that. I’ll go back to t

It could be either - there will be service limits (higher) and account limits (variable by customer, and usually lower).

I don't use Apple Pay myself - but doing some digging on the topic there are plenty of threads of people having issues with payment limits in both directions - those can start to kick in around €500.

Also, that response from Revolut is pretty awful - it doesn't really answer the question you asked and they're not even being honest with you. A

You do not have permission to view link Log in or register now.

mention there is an "annual deposit limit" (undisclosed) for all inbound transactions, and also a threshold (also undisclosed) for Source of Funds verification.

That's not to say Broadway are in the right... but it doesn't help when Revolut are giving you poor information!

(Given it has been mentioned in other threads recently, a safety reminder that Revolut is not a bank - it is regulated as an e-money institution, and despite recently getting it's UK banking license approved, it still won't be a bank until 2025

 

[winner2021]

Yea, that sounds more like an affordability check - if your losses were regular enough and large enough then you could stray into CDD/AML territory.

Yeah it was just that one site as I played slingo a lil too much on there I think they put a deposit or loss limit on based on the info I gave them re my job which I'm fine with. I cut way down on there since then. I started playing on another site with different software and they already sending me safer gambling emails-I got one today and I've not even been on the site in nearly a week and I only deposit £5-£10 when I do go on as I just play bingo! So I have a feeling they'll be hot on SOW etc. (dragonfish site) so I'm gonna make sure I don't deposit much on there and stay away from slots/slingo for sure.

I had been asked for SoW a few years ago when the CDD regulations were starting to be fleshed out - amusingly for a transaction five years prior (i.e. they hadn't done due diligence properly at the time and were trying to cover their ass). Safe to say I wasn't going to give them five years of highly sensitive financial records and closed the account.

Omg that's insane! I thought 3 months statements was bad enough! They gotta be having a laf!

AML is trying to ensure that the flow of funds is legit - so they'll likely be questioning any medium or large transactions into your account. The complexity comes in when that third party is a person (family member, friend etc) because the operators start asking for their highly sensitive financial records...

Which is why it's critical not to play on and trap yourself in the anti-freeroll... because if the requests get ridiculous (and they often do, sadly - the operator will say they're following the letter of the regulations, but is clearly a privacy nightmare being asked to provide other people's financial records) then you'll want to have the option to decline.

I don't intend on ever sending any docs like that in, a few years ago I got an email from Vernons bingo after it'd closed saying it had been hacked at some point. Thankfully they didn't get any financial info (according to Vernons) but it was still worrying. I do get fairly regular transactions from family to buy stuff online (they still don't fully trust buying stuff online-who can blame them really!) so it's just easier to have them send me the money and I buy items on my account with my own stuff. But yeah wouldn't even send my own bank statements in let alone my families.

Thanks for all the info, hopefully I don't get asked for any bank statements, I've cut way down anyway. It's just if you get lucky and have a big win you don't want a headache of worrying if they'll approve it without sending in crazy amounts of info. I can dream about winning big, doubt it's something I'll ever have to worry about though!

@BudMol hope everything gets sorted for you ASAP.