Jackpotland Casino

[lockinlove]

yeah you wouldnt catch me playing here if my life depended on it.

Its only a 200 withdrawal and somehow that needs management approval and a 13 day wait time? My god a $1000 win would have to get approval from the President of their country then?

 

[spintee]

2 weeks for payment is a joke, there not a small group either, Glad you was paid, Like Llove said any thing bigger and would of nedded the presidents signature lol, We are not talking 20k here or even 2k its 200, If the staff have not got the power to authorise 200 notes than bugger that,

There well may be a good explanation but thy did not even give you any details? Not only that but somebody even replied to this thread saying they work for the casino.

 

[brianmon]

2 weeks for payment is a joke, there not a small group either, Glad you was paid, Like Llove said any thing bigger and would of nedded the presidents signature lol, We are not talking 20k here or even 2k its 200, If the staff have not got the power to authorise 200 notes than bugger that,

There well may be a good explanation but thy did not even give you any details? Not only that but somebody even replied to this thread saying they work for the casino.

Yeah, I PM'd that guy last friday, and although he works for the marketing department of the group, he said he'd look into it for me. It was just a few hours after he'd replied to me, that I received the email from Jackpotland to say everything had been sorted.

So, thank you Casinolover

 

[dusky]

A bonus that is non cashable, with a max bet, restricted games and pretty much everything else they can throw at you. No thanks.

Just don't offer bonuses rather than completely punishing a player for wishing to take one.

 

[MansionRep]

Hi there,

Processing prompt withdrawals for our customers is crucial for us, as it is a huge part of a good customer experience.

At the same time, we have a very strict duty under our Gibraltar and UKGC licensing conditions to fully investigate any potential fraudulent conduct.

In this case, a security investigation was initiated into the customer’s account due to certain markers which pointed to possible bonus abuse and collusion.

Due to rules around Tipping Off, we were unable to give further information to the customer about the delay, save to say that we were conducting some security checks. Once our investigations produced a negative result, we apologised for the delay and proceeded to pay the customer as soon as possible.

Decisions to delay a customer’s withdrawal for such investigations are a big inconvenience to our customers and bad for our business, and are therefore not taken lightly at all. We hope it is understood that this was a genuine investigation undertaken completely in good faith. We always endeavour to process withdrawals as quickly as possible.

Best wishes,

Mansion Rep

 

[Casinomeister]

Hi there,

Processing prompt withdrawals for our customers is crucial for us, as it is a huge part of a good customer experience.

At the same time, we have a very strict duty under our Gibraltar and UKGC licensing conditions to fully investigate any potential fraudulent conduct.

In this case, a security investigation was initiated into the customer’s account due to certain markers which pointed to possible bonus abuse and collusion.

Due to rules around Tipping Off, we were unable to give further information to the customer about the delay, save to say that we were conducting some security checks. Once our investigations produced a negative result, we apologised for the delay and proceeded to pay the customer as soon as possible.

Decisions to delay a customer’s withdrawal for such investigations are a big inconvenience to our customers and bad for our business, and are therefore not taken lightly at all. We hope it is understood that this was a genuine investigation undertaken completely in good faith. We always endeavour to process withdrawals as quickly as possible.

Best wishes,

Mansion Rep

Since you are posting as a casino rep, please ensure you read and agree to our policies on iGaming representatives. Thank you.
https://www.casinomeister.com/forums/help/forum-rules/

 

[slotter999]

Just this scripted shitty e-mail and unacceptable delay will mean I NEVER play there. No player should be treated like this. Take your money and CLOSE THE ACCOUNT they don't deserve another penny from you.

Amen. Close your account and if they ask why....wait 14 days....make up some spurious excuse about some strict unspeakable processes you have for responding to emails within any reasonable time frame

 

[mac72]

Was dubious about this outfit but deposited wednesday (got an enhanced 200% match on £50 as a tester after a bit of "horse trading" with live chat). DOA ate that but the free spins that came with the offer got £61 back and decided to cash it out wednesday 7pm to test withdrawal times.Heard nothing back so on friday evening contacted them by live chat and they told me i needed to send docs.Didn't seem to have a reasonable excuse as to why they could not pro-actively have asked me for them instead of me having to come back some 48hrs after withdrawing and effectively noting happening with account.
Got an email today to say docs are approved but no sign as yet of funds.In effect its an £11 win going back to ewallet so that seems to resonate with the other experiences on this thread.Might be one i don't do a lot with

 

[mac72]

Was dubious about this outfit but deposited wednesday (got an enhanced 200% match on £50 as a tester after a bit of "horse trading" with live chat). DOA ate that but the free spins that came with the offer got £61 back and decided to cash it out wednesday 7pm to test withdrawal times.Heard nothing back so on friday evening contacted them by live chat and they told me i needed to send docs.Didn't seem to have a reasonable excuse as to why they could not pro-actively have asked me for them instead of me having to come back some 48hrs after withdrawing and effectively noting happening with account.
Got an email today to say docs are approved but no sign as yet of funds.In effect its an £11 win going back to ewallet so that seems to resonate with the other experiences on this thread.Might be one i don't do a lot with

Received my funds this morning (was verified saturday). I'm not sure if they do weekend withdrawals but i assume not so in that case taking into account the KYC i suppose the withdrawal times aren't so bad and maybe the 72hrs they quote is in most instances next day.Will probably claim the 2nd welcome bonus and give them a 2nd shot.

 

[andy121]

Not very impressed with this place so far, I'm getting the run around verifying my KYC documents at the moment. My passport and proof of address were verified fine but they don't seem to have a clue what they want with regards to cards.

Their first docs request said to send "A clear copy of the front and back of all your cards registered on your account, on the front of the card we need to view, the first and last four numbers of the card". So I happily covered up the middle 8 digits and sent it off.

They then replied with "we have reviewed your Credit Card copies and regrettably we will not be able to accept them. Please be advised that the first 6 and last 4 digits of your long credit card number are required. ".... ok, so i resent the docs with the first 6 and last 4 visible.

Now I just received an email stating "Please make sure only first 4 and last 6 digits of the card number are visible, and cover the CVV2 code in the back.".

C'mon guys, I've only dealt with 3 of your support staff and they all are requesting different docs! Not very professional.

 

[brianmon]

Email Received Today

 

[Kadabra]

That was fast.

I wonder what stands behind it. This is not a tiny company that went bankrupt after 6 months, they have funds to change things and make it work. Yet, they choose not to do so.

Pressure from Playtech? Issues with NetEnt or other provider? Interesting....

 

[MansionRep]

Hi guys,

Just to give you a bit more information on this…

Our parent company, the Mansion Group, has essentially revised its casino group strategy to focus on a smaller number of brands, with the main flagship brand Casino.com, at the heart of future plans.

We’ve realised that our players demand very high quality products; spanning desktop, mobile and apps, which has meant a need to realign and simplify, and to essentially focus where it matters.

We believe this is exciting news for both Casino.com and MansionCasino.com, with extensive rebranding and substantial investment in product enhancements imminent and enabling us to properly leverage the Playtech platform.

The management team is therefore focused on streamlining and optimising the player offering and recognises that in a heavily regulated and competitive market, product is everything and we are fully committed to excelling in this area.

Hope this explains our reasoning a bit more to you... much as we'd like to, we simply can't do everything.

Thank you!

Regards,

MansionGroup

 

[brianmon]

NetEnt and MGS games were probably paying out more than they expected, compared to the Playtech games at their other casinos, lol

 

[cnichas]

Mansion group , Red flag for me

Dunno but the mansions reputation is shocking I don't really care what software they add and new casinos they open , I personally don't think they can be trusted and hence won't see a cent from me

 

[andy121]

I've never had any major trouble with mansion group but its an awful shame to see the netent/microgaming games going, i thought jackpotland was a step in the right direction for them. Playtech's attitude, games and accounting system are awful.

 

[DomDom]

I had been playing some on Jackpotland, and had won about £2k at the end of March, which I'm still waiting to receive.

I've had several chat conversations, where they say lots of cashouts, things are delayed with so much going on, and site closing.

I had a phone call, where they escalated it for the 3rd time, and then an email where Martin from 'casino.com' VIP support contacted me to say I should hear within 24 hours.

The vip support on Jackpot were letting me know about great deals on casino.com, and I told them I would happily depost, when they paid me the money I was waiting for.

I had withdrawn before and had no problem, so this is quite peculiar.

 

[MansionRep]

Hi there,

Processing prompt withdrawals is crucial for us, as it is a huge part of a good customer experience.

At the same time, we have a very strict duty under our Gibraltar and UKGC licensing conditions to fully investigate any potential issues on customer accounts and occasionally security checks are carried out upon withdrawals.

Due to the complexities sometimes involved and although this withdrawal was processed on April 20th, the funds took longer than we would have liked to clear to the customer’s bank account.

Delays to a customer’s withdrawal for such security checks are an inconvenience to our customers and bad for our business, and are therefore not the norm but the exception – we always endeavour to process and pay out withdrawals as quickly as possible.

Best wishes,

Mansion Rep

 

[colinsunderland]

Hi there,

Processing prompt withdrawals is crucial for us, as it is a huge part of a good customer experience.

At the same time, we have a very strict duty under our Gibraltar and UKGC licensing conditions to fully investigate any potential issues on customer accounts and occasionally security checks are carried out upon withdrawals.

Due to the complexities sometimes involved and although this withdrawal was processed on April 20th, the funds took longer than we would have liked to clear to the customer’s bank account.

Delays to a customer’s withdrawal for such security checks are an inconvenience to our customers and bad for our business, and are therefore not the norm but the exception – we always endeavour to process and pay out withdrawals as quickly as possible.

Best wishes,

Mansion Rep

3 weeks to carry out further checks? pfftttt, you want to take extra staff on if there is that much of a delay.

 

[DomDom]

Can confirm funds are now in my bank.

Agree that 3 weeks seems rather excessive, but better than not at all.

I wouldn't have been worried, but I got the same 'textbook' it will be processed in the next few days everytime I spoke with anyone.

Still it's sorted now, and was done so right after I posted.


Thanks

 

[MansionRep]

Hi there,

We are glad to hear that the funds have landed.

3 weeks is certainly a much longer timeframe than we commit to – and usually achieve. Sorry for the lack of concrete ongoing information you received – we will look into how we can improve in that area.

We are licensed and regulated by both the Gibraltar and UK Gambling Commissions so you can certainly rest easy that withdrawals will always be processed and, in the overwhelming majority of cases, in a very timely fashion.

Best wishes and good luck!

Regards,

MansionRep

 

[spintee]

I agree with colins, 3 weeks is a staggering amount of time to verify anything,

Myself and most probably talk for most players that verification is important to both sides, But this goes out to alot of casino, Why is that small withdraws are typically fine but as soon as a nice amount is won its oh sorry we need to do checks? It should not matter if you withdraw £100 or 1 million the checks should of been done so why wait until a nice hit?

There is only a one explanation and thats in favour of the casino, Either hoping for players to reverse or the only checks that are being done is to find a way that a player broke the rules,

I am sorry if thats not the case but what other explanation is there? I know there is a freehold after withdrawing certain amount than you need to do extra checks but why not do the extra checks in the first place? Also there has been threads where people have been verified and passed the max amount of withdraw yet still being asked about the KYC

Note::: that I am talking about casino's in general here,

Can we sign up to this casino? I am sure I have signed up to some sister sites some years back, When did JPL casino open? Cheers