- Aug 14, 2005
I joined Jackpotjoy yesterday, played Colour Wheel which is not on the excluded games for WR. Played for about 45 minutes about 300 wager, only needed to wager 160, but the game is so easy to win on, check it out, anyway, went back to my account and noticed that the WR had not gone down. Phoned up the service line, explained the situation, and he came back with"sorry, that is an excluded game for WR". I said it is not listed in the T&C, he agreed that as it was a new game, it had been missed off, so I said that was not my problem, and told him to award the 300 for the WR, he went to a superviser who said that they were not prepared to do this, and I had to keep playing a further 160. After I explained that if they did not do it I would take them to the Trading Standards people, with a copy of my betting, and their T&C's, she offered to just take away my 25 bonus, and put my WR to zero, and advised me that it might be better if I didn't play with them anymore, as she advised that I withdrawal my money.