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JackpotCityCasino doesn't want to give a prize

Discussion in 'Casino Complaints - Non-Bonus Issues' started by fedota, Oct 8, 2010.

    Oct 8, 2010
  1. fedota

    fedota Dormant account

    Occupation:
    I sell building materials
    Location:
    Russia
    Has received £5 nodeposit bonus from JackpotCityCasino and has won £3000. Has requested withdrawal and my account have closed. I have asked why, to me have answered from for suspicious actions. Played only in slots how I could play suspiciously in them? I think suspicious actions it is the big prize:) Thank God I haven't lost the money. I play various casinos two years and it with me happens for the first time. Take into consideration

    P.S. I write with the help online of the translator, excuse if not clearly
     
  2. Oct 8, 2010
  3. colly

    colly Senior Member MM PABaccred

    Occupation:
    Finance (Corporate Tax)
    Location:
    sydney
    Post deleted- wrong information (thanks Chayton)

    Cheers Colly
     
    Last edited: Oct 8, 2010
  4. Oct 8, 2010
  5. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    @ colly - Jackpot City is a Belle Rock MG casino, I think you're confusing them with Jackpot Capital (RTG)
     
  6. Oct 8, 2010
  7. colly

    colly Senior Member MM PABaccred

    Occupation:
    Finance (Corporate Tax)
    Location:
    sydney
    You are absolutely right= heck its nearly 1am here so the brain cells are starting to fade . Will try and delete post

    Cheers
    Colly
     
  8. Oct 8, 2010
  9. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I do that all the time, there are too many casinos with similar names! :thumbsup:

    I'll shoot a PM to the Belle Rock guy and see if there's anything he can input here. Since it's a free chip issue I'm assuming it's a case of only allowing you to use it at only one casino in the group or maybe a multiple account thing...? Or maybe wagering more than 25%? We'll see....
     
  10. Oct 9, 2010
  11. Cobus

    Cobus Dormant account

    Occupation:
    Senior Account Manager
    Location:
    Cape Town - South Africa
    Hi Fedota,

    Can you send me a PM with your Jackpot City account number please and I'll look into this for you.

    Thanks
    Cobus
     
    1 person likes this.
  12. Oct 9, 2010
  13. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    Fedota, if you need any help with "russian-english" translation - just let me know. I'll be happy to help you.

    Короче, если нужна помощь с переводом - обращайся :)
     
  14. Oct 11, 2010
  15. Cobus

    Cobus Dormant account

    Occupation:
    Senior Account Manager
    Location:
    Cape Town - South Africa
    Hi fedota,

    I have replied to your PM.

    In short, the account was closed due to multiple accounts being opened on the same day which is not allowed by the casinos.

    Thanks
    Cobus
     
    2 people like this.
  16. Oct 18, 2010
  17. fedota

    fedota Dormant account

    Occupation:
    I sell building materials
    Location:
    Russia
    Yes I have really created accounts in all casinos of group BelleRock and everywhere have received bonuses without the deposit. But as far as I know it isn't forbidden. In the same casino I didn't create two accounts. A problem in that that casinos were very conveniently arranged. According to their rules the player at all has no rights and unlike real casinos on casino online to court won't submit. I have won a great sum without having spent in a casino of any cent and what prevents a casino to close my account for any reason not to pay? After all I all the same can make nothing. Fortunately in the present state of affairs I have gained experience without having lost the money that too very much it is not bad.
    P.S. Thanks Kobus for spent time.
     
  18. Oct 18, 2010
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Could you clarify please, fedota says this is NOT the case, and that he only has ONE account per casino - nothing wrong with that, I have one account at each of the Belle Rock casinos, and you have not had a problem with this.

    Your advertising ENCOURAGES players to have a single account in each of the 4 casinos currently operating. I have SEEN this advertising, and it was YOUR website, thus YOUR responsibility for getting it right, and more importantly not MISLEADING in content.
     
  20. Oct 31, 2010
  21. fedota

    fedota Dormant account

    Occupation:
    I sell building materials
    Location:
    Russia
    The history proceeds. JackpotCityCasino has transfered into my account in neteller £100. My account remains closed. I have asked support that it means? Here my conversation with them:
    Welcome to Casino Support, Claire will be right with you.

    Claire:
    Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?

    (Russian Federation) Maksim Fedorov:
    Hello. I with whom can tell that on Russian

    Claire:
    There are no Russian Agents on duty at this time

    (Russian Federation) Maksim Fedorov:
    I can wait. How long?

    (Russian Federation) Maksim Fedorov:
    I can wait. How long?

    Claire:
    Your withdrawal of 100 has been allocated to your Neteller account and should be reflecting

    Claire:
    Is there anything else that I can assist with?

    (Russian Federation) Maksim Fedorov:
    I don't understand, my account is closed also I I didn't order withdrawal of 100 pounds ordered withdrawal of 3000 pounds. How you can explain me it?

    Claire:
    Your account has been closed, the casino reserves the right to close your account at their discretion

    Claire:
    Your withdrawal of 3000 will not be paid, but they have paid you 100 which should be in your neteller accont now

    (Russian Federation) Maksim Fedorov:
    Forgive at me a problem with a window of a chat

    Claire:
    Is there anything else that I can assist with?

    The chat has ended.

    I mean was the rights about that JackpotCityCasino has closed my account because of unwillingness to pay the large sum won by means of a bonus. I plan to address in eCOGRA with the complaint. I want justice. Why the casino approved to game eCOGRA and accredited casinomeister can so itself to conduct with players? If you consider that I am not right express please
     
  22. Nov 1, 2010
  23. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    We'll await the other side of the story. ;)

    Edit:
    Nevermind. I went back a page and read the other side of the story.
     
  24. Nov 1, 2010
  25. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    Something is strange...why would he get paid $100? Do MG's have max withdrawals like RTG's? If so, then it's not strange, but if not???

    wait...if he had multiple accounts, then again why pay him? I must be missing something.
     
    Last edited: Nov 1, 2010
  26. Nov 1, 2010
  27. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Yeah, I don't understand this either.
     
  28. Nov 1, 2010
  29. taysh075

    taysh075 Non-Gambler

    Occupation:
    Work in mental health
    Location:
    New Zealand
    Hmmm the $100 is just odd. It makes no sense to me. I would be nice if the rep came back on an clarified whether the multiple accounts were at the same casino, or one in each of the group casinos. Some further information is definately needed.
     
  30. Nov 1, 2010
  31. Cobus

    Cobus Dormant account

    Occupation:
    Senior Account Manager
    Location:
    Cape Town - South Africa
    Hi,

    The account was closed due to multiple accounts opened by users with the same IP/Email address. The sign-up bonus was received on one of the accounts and, as per the terms and conditions, only one bonus per household/IP/Email address.

    However, fedota did receive another sign-up bonus (sometimes these things do happen) and, after I spoke with the Risk department, it was agreed that they will pay fedota $100 of the winnings, even though the account will remain closed.

    The terms and conditions of the free offer that fedota received do state that only $100 can be withdraw from any winnings.

    Thanks
    Cobus
     
  32. Nov 3, 2010
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    In effect, fedota WAS paid, and IN FULL according to the terms of the free chip offer. Although MGS casinos generally do NOT have max cashouts, many DO have a cap on winnings that can be paid to a player who has been granted a free chip, but NEVER deposited.

    I read from this that it was duplicate accounts at the SAME casino, and that the free chip that produced the win should never have been granted in the first place.

    I very much doubt that different players would all use the SAME email address, even though there are circumstances in which they might have the same IP address allocated to them when registering.

    The "one per household" rule is ALWAYS going to catch out innocent players because many players keep their gambling habits secret from their partners, as well as other members of the household. You CAN therefore get different members of a household signing up at the same casino thinking they are the only one who has done it, but this would NEVER be the case if they were all using the same email address, as they would see that another household member had already opened an account.
     
  34. Nov 4, 2010
  35. fedota

    fedota Dormant account

    Occupation:
    I sell building materials
    Location:
    Russia
    I already spoke, I didn't create two accounts in one casino but who to me will believe:( I can't explain a situation with IP because my provider gives to me not static IP and dynamic. And the most important thing when I received a bonus in rules have been told of nothing about restrictions on withdrawal. I understand that the casino has met me having paid $100, but all this situation has changed my representation about game in casino online. Two risks it is a lot of:) Risk to lose money + risk not to receive the won money. All thanks. I ask to close a theme
     
  36. Nov 4, 2010
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Back to Cobus then.

    He says he has evidence of multiple accounts, but YOU say that this is wrong, and that this is your only account with Jackpot City.

    His evidence is not just IP address, but that these accounts all used the same email address. This points to the same HOUSEHOLD, even if not the same PERSON having opened all these accounts.

    If the terms DO state there is a max cashout of $100, then you have NOT actually been penalised for having multiple accounts.

    The quote from Cobus makes this clear:-

    This means that there is more than one Jackpot City account considered to belong to you, and that this duplicate account will remain closed. Presumably, your first account with Jackpot City remains open, but it is likely to have been put on the "no bonus" list.

    YOU should check with any others who have access to your household PC, and who use your email address. You should also examine all past emails, including the spam folder. You should look for confirmation emails generated by the creation of casino accounts, and check that you recognise all these accounts as being yours. If there are emails of this nature that you don't recognise, then someone else has been creating accounts with your household details and email address. This could cause you further problems like this in the future.
     

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