JackpotCityCasino doesn't want to give a prize

fedota

Dormant account
Joined
Sep 22, 2010
Location
Russia
Has received £5 nodeposit bonus from JackpotCityCasino and has won £3000. Has requested withdrawal and my account have closed. I have asked why, to me have answered from for suspicious actions. Played only in slots how I could play suspiciously in them? I think suspicious actions it is the big prize:) Thank God I haven't lost the money. I play various casinos two years and it with me happens for the first time. Take into consideration

P.S. I write with the help online of the translator, excuse if not clearly
 

colly

Senior Member
PABnononaccred
PABaccred2
MM
Joined
Mar 27, 2001
Location
sydney
Post deleted- wrong information (thanks Chayton)

Cheers Colly
 
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chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
@ colly - Jackpot City is a Belle Rock MG casino, I think you're confusing them with Jackpot Capital (RTG)
 

colly

Senior Member
PABnononaccred
PABaccred2
MM
Joined
Mar 27, 2001
Location
sydney
@ colly - Jackpot City is a Belle Rock MG casino, I think you're confusing them with Jackpot Capital (RTG)

You are absolutely right= heck its nearly 1am here so the brain cells are starting to fade . Will try and delete post

Cheers
Colly
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
You are absolutely right= heck its nearly 1am here so the brain cells are starting to fade . Will try and delete post

Cheers
Colly

I do that all the time, there are too many casinos with similar names! :thumbsup:

I'll shoot a PM to the Belle Rock guy and see if there's anything he can input here. Since it's a free chip issue I'm assuming it's a case of only allowing you to use it at only one casino in the group or maybe a multiple account thing...? Or maybe wagering more than 25%? We'll see....
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Fedota, if you need any help with "russian-english" translation - just let me know. I'll be happy to help you.

Короче, если нужна помощь с переводом - обращайся :)
 

fedota

Dormant account
Joined
Sep 22, 2010
Location
Russia
Yes I have really created accounts in all casinos of group BelleRock and everywhere have received bonuses without the deposit. But as far as I know it isn't forbidden. In the same casino I didn't create two accounts. A problem in that that casinos were very conveniently arranged. According to their rules the player at all has no rights and unlike real casinos on casino online to court won't submit. I have won a great sum without having spent in a casino of any cent and what prevents a casino to close my account for any reason not to pay? After all I all the same can make nothing. Fortunately in the present state of affairs I have gained experience without having lost the money that too very much it is not bad.
P.S. Thanks Kobus for spent time.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi fedota,

I have replied to your PM.

In short, the account was closed due to multiple accounts being opened on the same day which is not allowed by the casinos.

Thanks
Cobus

Could you clarify please, fedota says this is NOT the case, and that he only has ONE account per casino - nothing wrong with that, I have one account at each of the Belle Rock casinos, and you have not had a problem with this.

Yes I have really created accounts in all casinos of group BelleRock and everywhere have received bonuses without the deposit. But as far as I know it isn't forbidden. In the same casino I didn't create two accounts. A problem in that that casinos were very conveniently arranged. According to their rules the player at all has no rights and unlike real casinos on casino online to court won't submit. I have won a great sum without having spent in a casino of any cent and what prevents a casino to close my account for any reason not to pay? After all I all the same can make nothing. Fortunately in the present state of affairs I have gained experience without having lost the money that too very much it is not bad.
P.S. Thanks Kobus for spent time.

Your advertising ENCOURAGES players to have a single account in each of the 4 casinos currently operating. I have SEEN this advertising, and it was YOUR website, thus YOUR responsibility for getting it right, and more importantly not MISLEADING in content.
 

fedota

Dormant account
Joined
Sep 22, 2010
Location
Russia
The history proceeds. JackpotCityCasino has transfered into my account in neteller £100. My account remains closed. I have asked support that it means? Here my conversation with them:
Welcome to Casino Support, Claire will be right with you.

Claire:
Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?

(Russian Federation) Maksim Fedorov:
Hello. I with whom can tell that on Russian

Claire:
There are no Russian Agents on duty at this time

(Russian Federation) Maksim Fedorov:
I can wait. How long?

(Russian Federation) Maksim Fedorov:
I can wait. How long?

Claire:
Your withdrawal of 100 has been allocated to your Neteller account and should be reflecting

Claire:
Is there anything else that I can assist with?

(Russian Federation) Maksim Fedorov:
I don't understand, my account is closed also I I didn't order withdrawal of 100 pounds ordered withdrawal of 3000 pounds. How you can explain me it?

Claire:
Your account has been closed, the casino reserves the right to close your account at their discretion

Claire:
Your withdrawal of 3000 will not be paid, but they have paid you 100 which should be in your neteller accont now

(Russian Federation) Maksim Fedorov:
Forgive at me a problem with a window of a chat

Claire:
Is there anything else that I can assist with?

The chat has ended.

I mean was the rights about that JackpotCityCasino has closed my account because of unwillingness to pay the large sum won by means of a bonus. I plan to address in eCOGRA with the complaint. I want justice. Why the casino approved to game eCOGRA and accredited casinomeister can so itself to conduct with players? If you consider that I am not right express please
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
The history proceeds. JackpotCityCasino has transfered into my account in neteller £100. My account remains closed. I have asked support that it means? Here my conversation with them:
Welcome to Casino Support, Claire will be right with you.

Claire:
Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?

(Russian Federation) Maksim Fedorov:
Hello. I with whom can tell that on Russian

Claire:
There are no Russian Agents on duty at this time

(Russian Federation) Maksim Fedorov:
I can wait. How long?

(Russian Federation) Maksim Fedorov:
I can wait. How long?

Claire:
Your withdrawal of 100 has been allocated to your Neteller account and should be reflecting

Claire:
Is there anything else that I can assist with?

(Russian Federation) Maksim Fedorov:
I don't understand, my account is closed also I I didn't order withdrawal of 100 pounds ordered withdrawal of 3000 pounds. How you can explain me it?

Claire:
Your account has been closed, the casino reserves the right to close your account at their discretion

Claire:
Your withdrawal of 3000 will not be paid, but they have paid you 100 which should be in your neteller accont now

(Russian Federation) Maksim Fedorov:
Forgive at me a problem with a window of a chat

Claire:
Is there anything else that I can assist with?

The chat has ended.

I mean was the rights about that JackpotCityCasino has closed my account because of unwillingness to pay the large sum won by means of a bonus. I plan to address in eCOGRA with the complaint. I want justice. Why the casino approved to game eCOGRA and accredited casinomeister can so itself to conduct with players? If you consider that I am not right express please

We'll await the other side of the story. ;)

Edit:
Nevermind. I went back a page and read the other side of the story.
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
Something is strange...why would he get paid $100? Do MG's have max withdrawals like RTG's? If so, then it's not strange, but if not???

wait...if he had multiple accounts, then again why pay him? I must be missing something.
 
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takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Something is strange...why would he get paid $100? Do MG's have max withdrawals like RTG's? If so, then it's not strange, but if not???

wait...if he had multiple accounts, then again why pay him? I must be missing something.

Yeah, I don't understand this either.
 

taysh075

Non-Gambler
Joined
Jul 23, 2010
Location
New Zealand
Hmmm the $100 is just odd. It makes no sense to me. I would be nice if the rep came back on an clarified whether the multiple accounts were at the same casino, or one in each of the group casinos. Some further information is definately needed.
 

Cobus

Dormant account
Joined
Aug 17, 2009
Location
Cape Town - South Africa
Hi,

The account was closed due to multiple accounts opened by users with the same IP/Email address. The sign-up bonus was received on one of the accounts and, as per the terms and conditions, only one bonus per household/IP/Email address.

However, fedota did receive another sign-up bonus (sometimes these things do happen) and, after I spoke with the Risk department, it was agreed that they will pay fedota $100 of the winnings, even though the account will remain closed.

The terms and conditions of the free offer that fedota received do state that only $100 can be withdraw from any winnings.

Thanks
Cobus
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi,

The account was closed due to multiple accounts opened by users with the same IP/Email address. The sign-up bonus was received on one of the accounts and, as per the terms and conditions, only one bonus per household/IP/Email address.

However, fedota did receive another sign-up bonus (sometimes these things do happen) and, after I spoke with the Risk department, it was agreed that they will pay fedota $100 of the winnings, even though the account will remain closed.

The terms and conditions of the free offer that fedota received do state that only $100 can be withdraw from any winnings.
Thanks
Cobus

In effect, fedota WAS paid, and IN FULL according to the terms of the free chip offer. Although MGS casinos generally do NOT have max cashouts, many DO have a cap on winnings that can be paid to a player who has been granted a free chip, but NEVER deposited.

I read from this that it was duplicate accounts at the SAME casino, and that the free chip that produced the win should never have been granted in the first place.

I very much doubt that different players would all use the SAME email address, even though there are circumstances in which they might have the same IP address allocated to them when registering.

The "one per household" rule is ALWAYS going to catch out innocent players because many players keep their gambling habits secret from their partners, as well as other members of the household. You CAN therefore get different members of a household signing up at the same casino thinking they are the only one who has done it, but this would NEVER be the case if they were all using the same email address, as they would see that another household member had already opened an account.
 

fedota

Dormant account
Joined
Sep 22, 2010
Location
Russia
I already spoke, I didn't create two accounts in one casino but who to me will believe:( I can't explain a situation with IP because my provider gives to me not static IP and dynamic. And the most important thing when I received a bonus in rules have been told of nothing about restrictions on withdrawal. I understand that the casino has met me having paid $100, but all this situation has changed my representation about game in casino online. Two risks it is a lot of:) Risk to lose money + risk not to receive the won money. All thanks. I ask to close a theme
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I already spoke, I didn't create two accounts in one casino but who to me will believe:( I can't explain a situation with IP because my provider gives to me not static IP and dynamic. And the most important thing when I received a bonus in rules have been told of nothing about restrictions on withdrawal. I understand that the casino has met me having paid $100, but all this situation has changed my representation about game in casino online. Two risks it is a lot of:) Risk to lose money + risk not to receive the won money. All thanks. I ask to close a theme

Back to Cobus then.

He says he has evidence of multiple accounts, but YOU say that this is wrong, and that this is your only account with Jackpot City.

His evidence is not just IP address, but that these accounts all used the same email address. This points to the same HOUSEHOLD, even if not the same PERSON having opened all these accounts.

If the terms DO state there is a max cashout of $100, then you have NOT actually been penalised for having multiple accounts.

The quote from Cobus makes this clear:-

However, fedota did receive another sign-up bonus (sometimes these things do happen) and, after I spoke with the Risk department, it was agreed that they will pay fedota $100 of the winnings, even though the account will remain closed.

This means that there is more than one Jackpot City account considered to belong to you, and that this duplicate account will remain closed. Presumably, your first account with Jackpot City remains open, but it is likely to have been put on the "no bonus" list.

YOU should check with any others who have access to your household PC, and who use your email address. You should also examine all past emails, including the spam folder. You should look for confirmation emails generated by the creation of casino accounts, and check that you recognise all these accounts as being yours. If there are emails of this nature that you don't recognise, then someone else has been creating accounts with your household details and email address. This could cause you further problems like this in the future.
 
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