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jackpotcity.com bonus

Discussion in 'Casino Complaints - Bonus Issues' started by jaybobster, Jan 3, 2010.

    Jan 3, 2010
  1. jaybobster

    jaybobster Dormant account

    Occupation:
    warehouse
    Location:
    wales
    hello all i saw a tv ad last week for jackpotcity.com sign up get $25 free with no deposit ive never played casino games before only online poker so i gave it a go i did the play through requirement and had all my winning put in my account instead of bonus account so i put in for a withdrawl 2 days later i got an email from bellerock saying that the withdrawl did not go through as i have not met all requirements :confused: and that my money as been credited back to my account for further play so phoned bellerock ive been told there is two reasons the withdrawl as not gone through 1 because they need to see my id ive sent bye email and 2 because they look at how i did play through and they saw some irregular play:what: they say there gonna send it to management for another look is this regular with bonus wins am i gonna get ripped off? any advice would be welcome ty all
     
  2. Jan 3, 2010
  3. 4 of a kind

    4 of a kind Repeated violations of forum rule 1.16 - troll

    Occupation:
    Trans. Tech
    Location:
    New York
    Welcome to Casinomeister, and to online gambling.

    It's your obligation to understand all the Terms & Conditions (known as T&C's) prior to risking your money or playing any ND free chip.
    Would help if there was a lawyer in your family.

    Make sure you check CM's list of accredited casinos (where you want to play) and be certain to study the rogue list (where you should never play.)

    In addition online gaming has like a four for one thrill.
    1) First the thrill of thinking you won.
    2) The anxiety thrill of finding out you did something wrong.
    3) The thrill of confirmation you eventually do in fact win.
    4) The thrill of if and when you do in fact get paid.

    ps. personal documentation confirmation is an added bonus thrill not mentioned above...
     
  4. Jan 4, 2010
  5. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Jackpot City is part of the Bellerock group, a reputable bunch of casinos. They have a rep you can contact here at CM. http://www.casinomeister.com/forums/members/bellerock.html. Use the contact tab to send a private message to them with your real name and account number.

    Jackpot City will not "rip you off". But if you broke the terms of the promotion, you may not be entitled to your winnings.

    Before playing further with the returned funds, I would wait to be contacted by them again, or try the rep here.

    I try to have all my dealings with casinos by either email or via livechat, so that you have a record of the conversations.

    Now take a deep breath and try not to panic. Wait for an explanation from the casino on what further play you require. On most bonuses you have to have NO funds left in the bonus account in order to withdraw.
     
  6. Jan 4, 2010
  7. jaybobster

    jaybobster Dormant account

    Occupation:
    warehouse
    Location:
    wales
    ty for ur reply's ive looked at the rules of the bonus playthrough requirement i can't see anything ive done wrong ive got 0 in my bonus account it was all moved to my casino account ty for the advice i will keep checking with bellerock to see what the actual problem is but they seem to be taking along time to give me some explanation to what the problem is
     
  8. Jan 4, 2010
  9. jaybobster

    jaybobster Dormant account

    Occupation:
    warehouse
    Location:
    wales
    futher update i used live help to speak to custemer service they said the id i emailed was not good enough it was my birth certificate witch they said would be fine ive been told now that ive got to get it scanned and certify it at a goverment department i also asked why my withdrawl did not go through what requirement i did not meet as they put in the email they sent me she spoke to some1 in a diffrent department she said on there computers it shows all there waiting for before they can pay me is my id so im going to get that sorted out tommorw ill keep u posted on what happens after that
     
  10. Jan 4, 2010
  11. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Jaybobster, usually casinos require Government Issued photo identification. If you have such ID, I suggest that you contact support again. An email of such identification (and a scan of same) will definitely be much cheaper for you than getting your birth certificate certified.
     
  12. Jan 7, 2010
  13. Hagiology

    Hagiology Dormant account

    Occupation:
    Self Employed
    Location:
    Michigan
    Just a heads up!

    I've used JackpotCity.com and of course I've had my ups and downs but with my ups they've always paid out. :)



    :drink::drink::drink::drink::drink:[​IMG]
     
  14. Jan 8, 2010
  15. jaybobster

    jaybobster Dormant account

    Occupation:
    warehouse
    Location:
    wales
    since i last posted ive sent my certifyed copy of my birth certificate to bellerock i talked to c/s yesterday they have aproved my id now i asked if everything is ok now and i can put in for a withdrawl they said yes ive put in for withdrawl the 24 hour period for reverse withdrawl is over ive just got to see now if it gets sent to me now:) ty for every 1's responces ill let u know if i get my payment
     

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