I followed up on their free $25 offer posted here at CM and was lucky. Last Tuesday i called them and they confirmed that i had indeed met their wagering requirements. All i had to do was make a $50 deposit and i could withdraw. I make the required deposit, play some more and withdraw on Wednesday.
By Friday i check again and now my account balance is back to $185. Live Chat looked into this and finally admitted that the casino made a mistake and their "Random Security Checks" reversed my withdrawal. The ONLY way, according to them, this can be fixed is by me making the withdrawal again. I did and i also sent an email. In their reply email i am assured that my withdrawal will be processed for payment February 5, i.e. today. This morning i log into the casino and noticed that AGAIN my balance is shown as $185. In other words, they reversed my withdrawal again.
I phoned the casino this morning and am now being told that i had not met the WR which is why the casino reversed the withdrawal. Last Tuesday, when i phoned, the WR were 500 and i did 650 before withdrawing. Now i am told the WR is 750. While their CS is looking into this some more, they disconnect me.
Am tired of this.
By Friday i check again and now my account balance is back to $185. Live Chat looked into this and finally admitted that the casino made a mistake and their "Random Security Checks" reversed my withdrawal. The ONLY way, according to them, this can be fixed is by me making the withdrawal again. I did and i also sent an email. In their reply email i am assured that my withdrawal will be processed for payment February 5, i.e. today. This morning i log into the casino and noticed that AGAIN my balance is shown as $185. In other words, they reversed my withdrawal again.
I phoned the casino this morning and am now being told that i had not met the WR which is why the casino reversed the withdrawal. Last Tuesday, when i phoned, the WR were 500 and i did 650 before withdrawing. Now i am told the WR is 750. While their CS is looking into this some more, they disconnect me.
Am tired of this.