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Jackpot not so Grand

Discussion in 'Casino Complaints - Bonus Issues' started by dejr12, Mar 10, 2015.

    Mar 10, 2015
  1. dejr12

    dejr12 Dormant account

    Occupation:
    sales
    Location:
    california
    Hello all, my name is don. My first time playing an online gambling site "jackpot grand" brings me to your most informative website. After reading many of the posts on this site as well as becoming aware of "rogue" casino's..my situation seems most common.

    I received an email offering a NDB of $50 bucks....and so like a sucker.. I downloaded the the online software and proceeded to play ..successfully meeting and exceeding the play through needed and ened up winning 305.00 dollars. When i first redeemed the bonus... a page showing what games where excluded etc..and that the one time max payout was 250.00.

    So I clicked on the live chat and asked what my next step was to claim my winnings. I filled out my faxback form with all the required docs..and within a few days received an email congratulating me that my docs had been approved for withdrawal purposes and that I needed to make my one time 25 dollar deposit. I did so. I then hit the live chat button and asked "Mathew" what to do next...Here is a copy of that live chat coversation actually right before I made the 25 dollar deposit

    money12: thanks...i havent made the deposit yet because i only loaded 21.00 on my card becasue thats what i was told twice now by ur agents to be able to withdrw my winning of 250.00
    Mathew : Just a moment please.
    Mathew : unfortunately that is correct: the minimal deposit is $25.
    Mathew : Can you somehow add that $4 to your card so that you can deposit the $25 so that you can go on with the process of withdrawal?
    money12: I will have to go back to US bank and deposit an additional 4 dollars..alco can u verify my info that i emailed as per instructed was received?
    Mathew : one moment Don, let me see what I can find now
    Mathew : and really sorry for the inconveniences.
    Mathew : can you please tell me what email address you sent it to?
    money12: This email is not visible to you. <faxback@jackpotgrand.eu>;
    Mathew : that will be the right email address
    Mathew : when your information is processed you will receive an email from the same address
    Mathew : until then best is to add that $4 to your card and make your initial deposit to your account and the process will go on smoothly from there on
    money12: Ok..now let me verify with u that my max one time withdrawl based on the the bonus i used is 250.00 correct?.. i actually won 305.66 but i understnd that the max is 250.00 and the remainder will be deleted from acct correct?
    Mathew : yes, that is correct
    money12: so once everything is approved i will actually recieve 275.00?
    Mathew : that is correct again
    money12: just want to make sure...and i am keeping a copy of these messages for my recoreds just in case....ok off to the bank ..will be making deposit in the next hour or to as the bank is 40 min away

    So I then made the deposit and the went to the casher page to request my 275.00 withdrawal...10 business days later i received an email from "Eli' that my withdrawal request had been denied and that my bonus had a max payout of only 50.00 and that I should deposit another 25 bucks to get it because min withdrawal is 100.00.

    I responded to his email that he must be mistaken as my max payout verified several times by your customer service online chat people that my max bonus was 250.00... I then got another email from "Eli" stating he checked the "system" and its only 50 bucks.

    I then hit the chat button again and spoke with mathew again and told him what the email from eli said and he agreed with me and that he would send an email to the appropriate departments to correct the problem...Here is another chat message again confirming the 250 payou

    Mathew : when your information is processed you will receive an email from the same address
    Mathew : that will be the right email address
    Mathew : until then best is to add that $4 to your card and make your initial deposit to your account and the process will go on smoothly from there on
    money12: Ok..now let me verify with u that my max one time withdrawl based on the the bonus i used is 250.00 correct?.. i actually won 305.66 but i understnd that the max is 250.00 and the remainder will be deleted from acct correct?
    Mathew : yes, that is correct
    money12: so once everything is approved i will actually recieve 275.00?
    Mathew : that is correct again

    Anyway later that same day I noticed that my balance was back up to 305..and on march 2nd on advice from "mathew" I re requested my 275.000 withdrawal ....

    My question is to you....Do I have a hope in hell of getting whats owed to me since I obviously had documentation from the casino's own employees that verify my request amount?
     
  2. Mar 10, 2015
  3. dejr12

    dejr12 Dormant account

    Occupation:
    sales
    Location:
    california
    Hello all, my name is don. My first time playing an online gambling site "jackpot grand" brings me to your most informative website. After reading many of the posts on this site as well as becoming aware of "rogue" casino's..my situation seems most common.

    I received an email offering a NDB of $50 bucks....and so like a sucker.. I downloaded the the online software and proceeded to play ..successfully meeting and exceeding the play through needed and ened up winning 305.00 dollars. When i first redeemed the bonus... a page showing what games where excluded etc..and that the one time max payout was 250.00.

    So I clicked on the live chat and asked what my next step was to claim my winnings. I filled out my faxback form with all the required docs..and within a few days received an email congratulating me that my docs had been approved for withdrawal purposes and that I needed to make my one time 25 dollar deposit. I did so. I then hit the live chat button and asked "Mathew" what to do next...Here is a copy of that live chat coversation actually right before I made the 25 dollar deposit

    money12: thanks...i havent made the deposit yet because i only loaded 21.00 on my card becasue thats what i was told twice now by ur agents to be able to withdrw my winning of 250.00
    Mathew : Just a moment please.
    Mathew : unfortunately that is correct: the minimal deposit is $25.
    Mathew : Can you somehow add that $4 to your card so that you can deposit the $25 so that you can go on with the process of withdrawal?
    money12: I will have to go back to US bank and deposit an additional 4 dollars..alco can u verify my info that i emailed as per instructed was received?
    Mathew : one moment Don, let me see what I can find now
    Mathew : and really sorry for the inconveniences.
    Mathew : can you please tell me what email address you sent it to?
    money12: This email is not visible to you. <faxback@jackpotgrand.eu>;
    Mathew : that will be the right email address
    Mathew : when your information is processed you will receive an email from the same address
    Mathew : until then best is to add that $4 to your card and make your initial deposit to your account and the process will go on smoothly from there on
    money12: Ok..now let me verify with u that my max one time withdrawl based on the the bonus i used is 250.00 correct?.. i actually won 305.66 but i understnd that the max is 250.00 and the remainder will be deleted from acct correct?
    Mathew : yes, that is correct
    money12: so once everything is approved i will actually recieve 275.00?
    Mathew : that is correct again
    money12: just want to make sure...and i am keeping a copy of these messages for my recoreds just in case....ok off to the bank ..will be making deposit in the next hour or to as the bank is 40 min away

    So I then made the deposit and the went to the casher page to request my 275.00 withdrawal...10 business days later i received an email from "Eli' that my withdrawal request had been denied and that my bonus had a max payout of only 50.00 and that I should deposit another 25 bucks to get it because min withdrawal is 100.00.

    I responded to his email that he must be mistaken as my max payout verified several times by your customer service online chat people that my max bonus was 250.00... I then got another email from "Eli" stating he checked the "system" and its only 50 bucks.

    I then hit the chat button again and spoke with mathew again and told him what the email from eli said and he agreed with me and that he would send an email to the appropriate departments to correct the problem...Here is another chat message again confirming the 250 payou

    Mathew : when your information is processed you will receive an email from the same address
    Mathew : that will be the right email address
    Mathew : until then best is to add that $4 to your card and make your initial deposit to your account and the process will go on smoothly from there on
    money12: Ok..now let me verify with u that my max one time withdrawl based on the the bonus i used is 250.00 correct?.. i actually won 305.66 but i understnd that the max is 250.00 and the remainder will be deleted from acct correct?
    Mathew : yes, that is correct
    money12: so once everything is approved i will actually recieve 275.00?
    Mathew : that is correct again

    Anyway later that same day I noticed that my balance was back up to 305..and on march 2nd on advice from "mathew" I re requested my 275.000 withdrawal ....

    My question is to you....Do I have a hope in hell of getting whats owed to me since I obviously had documentation from the casino's own employees that verify my request amount?
     
  4. Mar 10, 2015
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    A hope? Yes I think so - but it may be a very slim one.

    For the info for other readers: This is a WinPalace Group (Affactive) casino.

    The key thing missing in your post are the T&Cs relating to your bonus. I don't play RTG a lot, but aren't things like the max cash-out displayed in the cashier where you redeem the coupon?
    If so, do you have a screenshot of them?
    This is vital as their general T&Cs only say the max cash-out MAY be equal to the value of the NDB, not IS equal.

    Looks on the face of it that you may well have been given duff info from the chat rep. :(

    This group is rogue and highly vilified here - so I don't think you will get any help with this.
    Pains me to send you away, but I honestly think your best chance is with a different "disputes" forum who do promote these guys, such as Ask Gamblers and the like.
    Also - look carefully at the send address to see where your original e-mail came from: Was it direct from the casino, or via an affiliate?

    Good luck - and welcome to the best gambling forum on the net. Stick around here and you'll likely be safe for the future :thumbsup:
    KK
     
  6. Mar 10, 2015
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I see you just made the same post in "Complaints" - that's not good. :(

    Casinomeiter's Posting Rules:
    1.2 - No "cross posting". In other words, do not post the same message to more than one thread or topic section. Cross postings will be deleted and posting privileges may be suspended for doing so.

    Now a mod will have to clear up your mess :(

    KK
     
    1 person likes this.
  8. Mar 10, 2015
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ dejr12 : Threads merged. As KK said, you need to read the Posting Rules.
     

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