Jackpot Factory won't give me my account information

[vtlady]

Well, the long and the short of it is that the Jackpot Factory won't give me any of my casino account information with them. I have tried to get this information for sometime know. Yes, I know we are suppose to keep it in a safe place. I do have my All Slots information but not the other accounts at their other casinos. I can't find it. I have provided them with all documentation they need to give it to me. But they will not. Guess they don't want me to know how much they have taken from me. I really don't know what their excuse is. But to me they don't have one.
I contacted them through e-mail twice. I then sent my concern about this to eCogra. Tex, told me that I should have all that information and that they possibly had already given it to me. Well, if they had given it to me, I certainly would not be asking for her help. So, I don't have much faith in eCogra and what they will do concerning this lastest matter with the JP, over their unethical etc. marketing skum.

 

[ballysdb]

What type of information are you looking for? I have had to re-download many casinos and I forgot my account # and password. Usually all I need to do is email them my name, address, last 4 of my ss#, phone# and my date of birth and they would send it to me right away. How long have you been waiting?

 

[vinylweatherman]

Hi

If you have not wiped your hard drive since uninstalling the casino, the information you seek is retrievable from the Windows registry.

 

[vtlady]

I have been waiting since the first week in April. I wanted my account login information. I also wanted to know what names they were using to debit my account with. As I said before eCogra basically told me tuff luck. That is why I feel they won't do anything about this lastest marketing with the JP. Also, it's taking far to long for ecogra to let us know what is going to happen. I think they figure it will all be forgotten give it enough time.

 

[jargon]

argoca?

argoca in my opinion has conflicting matters beyond anyone's control. I find them to be a very selfserving company. For the life of me I can't figure how this company can serve two servants the casinos and the players. They are or were financial backed by the fine people from 888. Don't casinos have to pay for their argoca stamp of approval. How can this company be a responsive advocate for players is beyond my comprehension.

This will not be the last you here of this story. How unfortunate seeing player be played like this. Jargon

 

[jetset]

VT Lady for someone who has been consistently and vehemently critical of eCOGRA you seem to be pretty quick to seek their assistance. Assuming your complaint is correct I'm sure it will receive fair attention, because contrary to your opinion I have found Tex Rees to be very professional and efficient.

Jargon - I could try to correct your flawed perception of how eCOGRA is funded, structured and what safeguards the players have, but the last time I tried to do this in a rational way with a poster here it generated nothing but closed-minded abuse.

So I will just say that "Play It Safe" casinos do not fund eCOGRA - the software companies that power them, Microgaming, Ongame and 888.com are the funding companies and each of these competing companies has a seat on the board.

That is balanced by three independent directors from the general land gambling sector who are entrusted with the day to day operational control and strategic direction of the body, and to whom the CEO and FGA report directly.

I would suggest, if you have not already done so, that you visit the eCOGRA website at www.ecogra.org for full details, or you could email the CEO who has always had an open door policy for players.

 

[jetset]

VT Lady, I've taken the liberty of contacting the FGA at eCOGRA on your behalf, directing her attention to this thread.

She has responded as follows:

"I regret I am at something of a disadvantage here, because I dont have any outstanding disputes with JP. It is perhaps worth noting however that any account info the poster VT Lady requires is probably available through the casino site subject to some verification checks to protect her privacy.

"If she wants to go further back I'm confident that the casino should be able to supply the information, too - again subject to personal verification checks to protect her privacy and security.

"If the casino concerned is refusing to supply the info point blank, I would suggest that VT Lady submits a dispute form online to me a.s.a.p. and I will certainly look into her claims and see what the problem is at the casino concerned."

Over to you, VT Lady - the offer from the FGA is open.

 

[vtlady]

JP Information

You can defend ecogra until the cows come home. I did not have a problem with them until april of this year, when I had asked them with help with my casino accounts at JP. Well, again I will tell you they were no help. I also think that the approved casinos and eCogra are all in bed together so to speak.I know everyone is entitled to their own opinion. I have mine and you have yours, lets leave it at that. It is a shame that I have to post it here in a public forum to finally get a response from the JP to help me with my request for my information. Also, I provided them with all verification of who I am and they were my accounts. The JP are the lowest of the low with their lastest marketing skum. They are preying on the weakest of the human race as far as I am concerned. It's about time eCogra get off their butts and does something about this, the Kahnawake ceertainly won't. I asked them for help also and they won't even respond. So you draw your own conclusions and so can every one else. I am just stating facts about my situation.

 

[Casinomeister]

...It's about time eCogra get off their butts and does something about this...

eCOGRA got off their butts a couple of weeks ago; it's been reported on twice already:

https://www.casinomeister.com/forums/threads/statement-from-ecogra-regarding-jackpot-factory.12757/

Link Outdated / Removed

Please check out the forum before wigging out. Thanks!

 

[vtlady]

Yes, I know there has been a response form eCogra. I am looking for a final decision. How long do you think it should take? I am not wigging out as you so put it. Maybe not making myself quite clear. There is a difference.

 

[jetset]

QUOTE: I know everyone is entitled to their own opinion. I have mine and you have yours, lets leave it at that. UNQUOTE

OK - just trying to help, but if you feel that way get to it!

 

[vtlady]

Iam not trying to offend anyone and I do appreciate help.

 

[jargon]

"eCOGRAs independent directors and I have been involved in seeking to have an unacceptable search engine optimisation marketing campaign involving" I wonder if they bothered to investigate 888 on their unaccepatable SE optimization? What about the cans of spam, malware and scumware, did eCogra overlook this? There is even sites solely dedidicated to get rid of 888 malware.

Are they highly repetutable, I don't think so. I could probably go on for days on this one issue. For me its' turning out to be a project worth persuing.

 

[vtlady]

NO INFORMATION ON ACCOUNTS YET

Well, I have a right to complain at this point I would say. About 12 hours ago I gave JP casino representative on this forum my personal information. He has yet to give me my account information. Now, how long does it take to provide me with this information. About 5 minutes tops. So I think its time to face reality they talk the talk but don't walk the walk. seeing how some forum members were somewhat upset with my post concerning this issue, now how would you feel at this juncture, if you were in my shoes?

 

[chuchu59]

I would love to see the JF rep post here on this issue. Retrieving of account info is very common and the request should have been complied with very easily unless ..........

 

[soflat]

What a mess. I don't understand why eCogra didn't tell the casino to give the user her login info in the first place.

 

[vinylweatherman]

Rep

Well, I have a right to complain at this point I would say. About 12 hours ago I gave JP casino representative on this forum my personal information. He has yet to give me my account information. Now, how long does it take to provide me with this information. About 5 minutes tops. So I think its time to face reality they talk the talk but don't walk the walk. seeing how some forum members were somewhat upset with my post concerning this issue, now how would you feel at this juncture, if you were in my shoes?

While it should only take a few minutes, the PM service is NOT 24/7 (unfortunately). Reps tend to visit just as we do, when they have a moment to catch up with matters casinomeister. Now, if JF replies with a refusal to supply the info, OR posts elsewhere and does not reply, you certainly have a case that JF needs to address.
You did not say if you had reinstalled Windows since removing the casino(s) in question. If you did not, then I can tell you how to fish this info out of your Windows Registry - you'll have what you want, and can then pursue the gripe with JF at your leisure until you get an explanation for this wild goose chase.

 

[vtlady]

STILL WAITING FOR ACCOUNT INFORMATION FROM JP

While it should only take a few minutes, the PM service is NOT 24/7 (unfortunately). Reps tend to visit just as we do, when they have a moment to catch up with matters casinomeister. Now, if JF replies with a refusal to supply the info, OR posts elsewhere and does not reply, you certainly have a case that JF needs to address.
You did not say if you had reinstalled Windows since removing the casino(s) in question. If you did not, then I can tell you how to fish this info out of your Windows Registry - you'll have what you want, and can then pursue the gripe with JF at your leisure until you get an explanation for this wild goose chase.[/QUOTE

I don't think I should have to go fishing do you? I do appreciate the offer to help me. It has now been 24 hours and still no account information. I am inclined to think that with all probably that the JP rep is monitoring this site very closely. There is no reason they should not give me this information. As far as eCogra goes their response is, I should have this information, and probably JP has already given it to me. Well, not the case. I also want to state again, I had no problem with eCogra, until this incident.

 

[jetset]

Vinyl, I have the feeling that VTLady is more intent on making a fuss than anything else here. You have twice kindly offered to assist her so far, I have tried to help and been rebuffed and the FGA has offered to look into it again if she contacts her.

That said, this is ridiculous and the JF rep needs to get on it pronto and provide VTLady with the information she has requested.

 

[vinylweatherman]

VTlady

yes, I realise that VT lady is making a point, JF should still come up with the goods, but they are horribly accident prone. They have just had another "accident", all their servers appear to be not responding, however I have tried Vegas 7 another MG, and got in fine, so another problem specifically JF.
Maybe they really are struggling, but this is only making things worse, trying to soldier on "business as usual", when the whole thing seems to be falling apart beneath them!
If it was a Kawanake problem, then ALL resident MG's there would have gone down.

 

[Simmo!]

Well, I have a right to complain at this point I would say. About 12 hours ago I gave JP casino representative on this forum my personal information.

12 hours Bloody hell...I can sleep for more than that

 

[vtlady]

Accout Information Update

Well, I got a respone from the JP rep. He now tells me I will have my account information in 3-4 days. GET REAL!!! Why does it take this long.

Hey, everyone I do appreciate your offers for help. So don't get all upset at me. It is not your responsibility to do this. I do believe I would not have gotten this far with them if not for all your posts. Thanks

 

[chuchu59]

Well, I got a respone from the JP rep. He now tells me I will have my account information in 3-4 days. GET REAL!!! Why does it take this long.

Hey, everyone I do appreciate your offers for help. So don't get all upset at me. It is not your responsibility to do this. I do believe I would not have gotten this far with them if not for all your posts. Thanks

This is ridiculous. Assuming that your personal details have all been sent to JP, the account information should have been released to you through the response from the JP rep. He's now saying it will take another 3-4 days. What incompetence!

 

[vtlady]

This is ridiculous. Assuming that your personal details have all been sent to JP, the account information should have been released to you through the response from the JP rep. He's now saying it will take another 3-4 days. What incompetence!

Yes, they have all my personal details.

 

[GOCC]

I have just teplephoned Jackpot Factory and explained I have a new comp and dont know my account details

They asked me

My Name
My Address
My Postcode
My Email Address
My Date of Birth

They asked what games I played and what method of deposit I used

I got an email with my account number on
and an email the lady reset my password

Took 5 mins. Have you actually tried phoning???