Jackpot Factory ignores me

jimbo

Dormant account
After a bad experience with the golden palace a few months back, i decided to use the list of casinos here. I have joined 2 casinos, Allslots & Alljackpots, I keep trying to cash-out but my withdrawals are always reversed, i never get any emails telling me why, live support keep saying they will refer it higher but i never hear anything back. Now i have tried the representative on here and i am being ignored by him aswell.
 

vinylweatherman

You type well loads
CAG
MM
You as well!

I have been having withdrawal problems of a different kind here. I also found a lack of effective referral to higher management a big issue too. Jackpot Factory should be replying soon though. I have just received an apology for him neglecting to check his inbox for messages.

If this is your first withdrawal, you may need to supply documents, such as ID and copies of any cards you have used. I would also check for "spam" filtering by your ISP. I have found all E-mails from Jackpot Factory being hit by the NTL filter and have had to turn it off, but am allowing it to mark the messages it would otherwise be deleting.

The problem might be their processor "Inexia", who have been screwing up a good proportion of my withdrawals for months. I hope this is not a sign of "the rot setting in" at this group, which has enjoyed an almost total lack of complaints till I finally lost patience and posted mine after fruitless months trying to sort it out quietly.
You should at least get a bonus if the management realise they have screwed up, rather than it being your fault, or that of your ISP blocking the mails.
 

jimbo

Dormant account
After posting up this thread jackpot factory rep finally responded to me.

i have 2 issues my allslots account and alljackpots account.

there seems to be some dispute about the alljackpots account, however what is not in doubt is my allslots, online support confirmed i had met the wagering requirement albeit it at the wrong games,however i signed up over 6 months ago when the T+C's were different, jackpot factory rep has since confirmed to me that the games i played were allowed.

i have now asked i direct question as to why my cash out is getting refused and now i have had the silent treatment again for about 7 days now.

ive been trying to cash out for about 2/3 months now, what are the chances of me being ever being paid ?

if i dont get any further responses here, is there any where else i can go to try and sort this out ?

are these a branch of that virtual casino group ?
 

liquidsoap

Dormant account
nope there not a branch of virtual, pretty good casinos in my expiriences i think youll get your money :thumbsup: .............




eventually
 

Ivy29

Dormant account
Jackpot Factory

In my experiences, Jackpot Factory has been excellent. In fact, I only play there now. I sometimes get sameday payouts, at least the next morning if I ask for a flush, which they usually do within 30 min to an hour, depending on the time of day. I don't do bonuses, though.

I'm sorry you are having problems. I usually deal with banking@ instead of support@(put casino.com here) regarding cashout issues.

I hardly ever get an email saying the withdrawal transfer has been complete though, I just check my neteller later in the day.

I believe you'll get it all worked out.
 

vinylweatherman

You type well loads
CAG
MM
Reversed cashouts

I note you from the UK, like me. Are you cashing out to Neteller and seeing it marked in your Neteller as "Declined"; and calling this reversal?
 

jimbo

Dormant account
my latest cash attempt from before the weekend has gone back to my account. i still have had no contact from the casino. now entering the 4th month.

should i just accept that they have stolen my money and move on ?
 

jpsartre

Dormant account
No way, you should definitely stay on this. Have you tried calling them on the phone and asking them what the problem is?
 

vinylweatherman

You type well loads
CAG
MM
Try again

Jimbo, are you on NTL?
They have a default SPAM filter and it spots all Jackpot Factory E-mails as SPAM and deletes them. Other UK ISPs may be doing the same. from the UK 0800 917 9087 (All Jackpots) and 0800 917 4615 (All Slots). Their UK player base is tiny compared to the US, and they are not giving us the standard of service that they offer their main US market.
I am VIP there, and am having a hell of a time with my cash-ins to Neteller. They seriously need to put systems in place to address their smaller markets, which may become their main market if the US Senate get their way in the end!
To make a first withdrawal you may well be asked for a photo ID (Drivers Licence will do), and images of any cards used to make deposits. Given that you have to give a contact phone no on registration they DO have another means to contact you, and should have tried this in case you were not getting the E-mails.
Try also sending a PM to "Jackpot Factory" on this board. I have rattled his cage somewhat, and you should now get a reply in about a week.
Other routes to try are eCogra and Pitch a Bitch, but these should not be necessary - but after 4 months I can feel for your frustration, this is far too long to resolve something.
The most likely reason for your withdrawal being put back into your account is the system detecting an outstanding WR. Players are sometimes given random, and sometimes small, bonuses. You will not necessarily notice, and this will be enough to ruin any tracking of WR you may be doing.
You will not see bonuses credited in Cashcheck, they appear as adjustments in the Playcheck logs, and damn hard to find if you are playing at the time they are credited. This is a shortcoming in MG Playcheck - it does not seem to let you filter on bonus credits as it does on games, but one trick is to use the filter and select a game you NEVER play and then select detailed view. You will either have no entries, or will see the bonus additions, including a description of the promotion they relate to. This may be of little help though as 4 months have passed, and the records may have purged.
 

thelawnet

Dormant account
vinylweatherman said:
Jimbo, are you on NTL?
They have a default SPAM filter and it spots all Jackpot Factory E-mails as SPAM and deletes them. Other UK ISPs may be doing the same. from the UK 0800 917 9087 (All Jackpots) and 0800 917 4615 (All Slots). Their UK player base is tiny compared to the US, and they are not giving us the standard of service that they offer their main US market.
I have replied to casino emails (including the original contnets), and my reply has been rejected by the CASINO'S spam filter (message labs). If their emails they are sending out don't get past their own spam filters, they are going to struggle with their customers.
 

GrandMaster

Ueber Meister
CAG
thelawnet said:
I have replied to casino emails (including the original contnets), and my reply has been rejected by the CASINO'S spam filter (message labs). If their emails they are sending out don't get past their own spam filters, they are going to struggle with their customers.
This happened to me, too. Why can casinos not whitelist their real players e-mail addresses?
 

scrollock

Senior Member
jimbo said:
my latest cash attempt from before the weekend has gone back to my account. i still have had no contact from the casino. now entering the 4th month.

should i just accept that they have stolen my money and move on ?
hi there, i had exactly the same thing with this group, i'd cash out, they would bounce it back to account, no emails, emails ignored etc etc. i know what you are going through, however i would like to say that after posting on here the rep for this group helped me out and sorted it no time for me.

i guess if you havn't heard from him that he is on holiday, but if he is ignoring you then i would suggest that the CM change the title of my original post back to what it was

http://www.casinomeister.com/forums/online-casino-poker-complaints/7778-allslots-casino.html?highlight=jackpot+factory

the title was IIRC "allslots are thieves"
 

jimbo

Dormant account
vinylweatherman said:
Jimbo, are you on NTL?
They have a default SPAM filter and it spots all Jackpot Factory E-mails as SPAM and deletes them. Other UK ISPs may be doing the same. from the UK 0800 917 9087 (All Jackpots) and 0800 917 4615 (All Slots). Their UK player base is tiny compared to the US, and they are not giving us the standard of service that they offer their main US market.
I am VIP there, and am having a hell of a time with my cash-ins to Neteller. They seriously need to put systems in place to address their smaller markets, which may become their main market if the US Senate get their way in the end!
To make a first withdrawal you may well be asked for a photo ID (Drivers Licence will do), and images of any cards used to make deposits. Given that you have to give a contact phone no on registration they DO have another means to contact you, and should have tried this in case you were not getting the E-mails.
Try also sending a PM to "Jackpot Factory" on this board. I have rattled his cage somewhat, and you should now get a reply in about a week.
Other routes to try are eCogra and Pitch a Bitch, but these should not be necessary - but after 4 months I can feel for your frustration, this is far too long to resolve something.
The most likely reason for your withdrawal being put back into your account is the system detecting an outstanding WR. Players are sometimes given random, and sometimes small, bonuses. You will not necessarily notice, and this will be enough to ruin any tracking of WR you may be doing.
You will not see bonuses credited in Cashcheck, they appear as adjustments in the Playcheck logs, and damn hard to find if you are playing at the time they are credited. This is a shortcoming in MG Playcheck - it does not seem to let you filter on bonus credits as it does on games, but one trick is to use the filter and select a game you NEVER play and then select detailed view. You will either have no entries, or will see the bonus additions, including a description of the promotion they relate to. This may be of little help though as 4 months have passed, and the records may have purged.
vinyl you are a star!!!

just phoned them and found out that i am actually just shy of the WR, so its my fault, but hey if this group was a lot easier to get hold of this would of been resolved a long while ago.

ive seen the UK phone no. on their site tonight, but i'm fairly sure they didn't have one when i signed up,but contact makes a lot problems get sorted a lot easier and quicker.
 

vinylweatherman

You type well loads
CAG
MM
Phone No

The problem with many groups is that the main US phone number is displayed clearly on the site, the others are a lot harder to find. Often they are buried in sub-pages of the FAQ and Help sections, and often take the form of a drop down menu, select your country and the contact number arrives in a pop-up (turn blockers off first!). The number will also often be in your welcome E-mail, which of course you were not getting.
Perhaps the Meister could construct a full "how to get hold of" database for all the accredited casinos. This could later be expanded to include them all, and should include home phone No of the rogues so we can plague them in their sleep :) The information is there, but not all in one place.
I have my own list of UK specific contact details of my casino portfolio if any one else from here is having trouble.
I hope your withdrawal goes OK once you complete that last bit of wagering. Muchos Grande was pretty hot at All Slots with treasure hunts every 20 to 30 spins. At All Jackpots though it was completely cold - 200 spins for the map & a lousy 750 coins:(
I am sure these slots play better for the KasinoKings of this world playing the 1c (1p) coin.
 
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