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jackpot factory, fix your prb or close ur business

Discussion in 'Casino Complaints - Non-Bonus Issues' started by sumerafa, Sep 21, 2006.

    Sep 21, 2006
  1. sumerafa

    sumerafa Banned User - violation of <a href="http://www.cas

    Occupation:
    something
    Location:
    canada
    whenever i log to any jackpotfactory casino, i am always having trouble logging into the casino and its always.and game speed is also so slow. i just signed with vip lounge casino and after depositing money and playing some hands, i cant log into my account . its too frstrating. my advise to them , either fix ur prb or close ur doors to players till you guys fix ur prb. u cant run the business with ur doors closed and selling chips at the front door.
     
  2. Sep 21, 2006
  3. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Would love to hear if there's anyone else having the same problems with these casinos.

    If not, then it's either your internet connection itself, or the route it takes from you to the casinos in question.
     
  4. Sep 21, 2006
  5. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    It usually takes me at least two attempts to log-in to All Jackpots, so hearing other people are having problems doesn't really surprise me.
     
    1 person likes this.
  6. Sep 21, 2006
  7. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    sumerafa,

    Glad that you raised this issue. 95% of my game play is at 7Sultans, however I also occasional play at First Web.

    Since April I've experienced the same issue at 7Sultans and have also had the same problem with FW (not as often though).

    Reporting this problem to support only get the usual BS replies that it's not our end, it must be yours, your connect is dropping out not ours...blah...blah...blah

    Though as this only ever happens with casinos who are running their game servers from the Kahnawake (used to have the same issue with King Neptune too), I'm of the firm opinion that a router over at the server compond at Kahnawake has an ongoing fault.

    As both casinos seem happy to pass the buck back to my court, I've taken the task of trying to find the issue myself.

    So far I've run tracerts on the following IPs:

    7Sultans Game server (one of)
    66.212.236.43

    First Web Casino Game server
    64.34.230.137 (one of)

    When I'm experiencing this issue and I'm either unable to login into the casino or worst still dropped from the game server (Error 2 code), I'm getting DNS errors. As I said it's my opinoin that the Kahnawake server compond has a faulty router that is basically dropping people when it's being overloaded.

    I'm assuming that these casinos would have some type of load balance and server peering incorporated into their infrastructure. Which may explain why the First Web game server 64.34.230.137 appears to be located in the Florida.

    Location: United States [City: Delray Beach, Florida]

    NOTE: More information appears to be available at NET-64-34-230-0-1.

    Peer 1 Network Inc. PEER1-BLK-08 (NET-64-34-0-0-1)
    64.34.0.0 - 64.34.255.255
    Go-Magic Inc. PEER1-GOMAGIC-03 (NET-64-34-230-0-1)
    64.34.230.0 - 64.34.230.255


    Though most times I've conducted a IP tracert the IP is located at the Kahnawake server compond.

    What really get my goat up over this, is that I seem to always be dropped thru a really good winning streak or when one is just kicking in. Between 8:00pm - 2:30am Australian EST seems to be the worse effected hours.


    Just for completeness I'm running WinXP Home, P4 2.8, 1 gig ram, 6800xt AGP 8x graphics card and a 1.5Mbit dsl connection.

    Although I've only played at 8x4+Red & Dash a few times, this issue never is a problem at casinos that don't have their game servers located at the Kahnawake server compond.

    I was going to contact Kahnawake, but, they'll be about as useful as casino support so it's not worth the hassle.
     
    1 person likes this.
  8. Sep 21, 2006
  9. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
  10. Sep 22, 2006
  11. henryVIII

    henryVIII Dormant account

    Occupation:
    teacher
    Location:
    UK
    Post of the month my friend.

    Let's get this SORTED !!!
     
  12. Sep 23, 2006
  13. goodie2shoes

    goodie2shoes Dormant account

    Occupation:
    Retired, RN
    Location:
    California
    this problem has been going on for almost three months now. when i send an email i get the reply that whatever technical problem that is causing this is very hard to find and they would appreciate if i would have more patients. IMO the factory is going down hill.
     
  14. Sep 25, 2006
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Years

    I have noticed this problem on and off for months running into years. I have noted all along that Jackpot Factory are by far the worst, and have been for some time. I have contacted support many times, but they are in denial at the factory, and it looks like the rule is to issue the standard fob-off (internet traffic, your ISP etc) and take the issue no further. It seems that the player community has finally had enough of this bull, and want a serious attempt by the casino operators to find a solution.
    I have also found this problem at the Casino Action sites, although not as often as at Jackpot Factory.
    The big problem at Jackpot Factory is the inability to log on in the first instance, but the second attempt seems to go through fine. I suspect that there is an underlying error in the way the Viper client interacts with the browser and operating system that adds to the existing issues. At some point, the casino interface deals incorrectly with priorities, such as opening windows behind the screen that require a response (impossible, as it is hidden), and blocking all user interaction in the mean time, including allowing closing the casino, minimising the interface to expose the hidden window etc.
    I have also noticed that viper casinos no longer allow logon if the lobby homepage is unavailable to show, and the timeout on the casino is shorter than on the browser, so the casino falls over first, thus preventing connection. With casinos that have a "message of the day" this too will block gameplay if it cannot be fetched and displayed, and it is necessary to wait till it loads of times out on the browser with "page not available" before any lobby navigation is permitted.

    Operators should bear in mind that the longer we are told to investigate it ourselves, the more will come to light about the inner workings of the casino side of the operation (RE above post). Software is never perfect, and occasionally such user investigations will uncover a flaw in the system that may or may not be responsible for the problem, but may assist in committing fraud against the casino. User investigations have already busted odds-on VP, and if they had looked seriously at the problem when first raised they would have had a chance to get away with fixing it on the quiet.
    Far better that casino operators require that such complaints are LOGGED and PASSED ON, even if CS issue the BS response in the first instance, so at least the level of complaints can be assessed. MG should then look at the numbers over all the casinos to see if there is a common link that relates to the way the operator ends are set up rather than the location of players reporting the problems.
    I had also suspected Kawanake, but this seemed unlikely as they have a large fibre optic link and tap into this, and I would expect the casinos themselves to run servers large enough to cope with the player base.
    When I looked into this, I noticed that it was the case that packets failed to arrive back from the casino server, and the client software assumes a time-out. The client software fails to send a prompt back to the server, and this is possibly an oversight, as packets occasionally get lost on the internet. In these circumstances, the server has completed the game and sent the result, but it never arrives. The server has no need to send a reminder in this instance, as it has resolved the current game. The server will only respond again if it receives another "spin" or "deal" command packet from the client end.
     
  16. Sep 28, 2006
  17. handkey

    handkey Dormant account webmeister

    Occupation:
    webmaster
    Location:
    NJ
    Have you try the flash mode?

    I can hardly log into my account in the download mode but smoothly log in the flash mode.
     
  18. Sep 28, 2006
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Yes

    When there are problems logging into the download, I also get the same type of "unable to connect" problem with Flash.
     
  20. Sep 30, 2006
  21. goodie2shoes

    goodie2shoes Dormant account

    Occupation:
    Retired, RN
    Location:
    California
    To this day this is happening also in the flash i get the unknown error message. Yesterday i got an email from someone that use to play at all slots she said she noticed me on one of the other boards and asked me if i would like to go on in signing a petition against the factory and that she was going to write are congressman and tell him her problem and try to ban all gambling in California. I told her that IMO just because of a couple bad casinos i didn't think it was fair to everyone to try to stop the gambling in California. She must have a pretty bad gambling habit because she lost her home and she said that she read the web page at all slots and thats when she started gambling. I don't know if she can actually stop gambling but i will certainly be upset if it happens.
     
  22. Oct 1, 2006
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Verifiable?

    If this stands up it could seriously damage the factory. Does this other player have an ulterior motive?
    If you remember the recent scandal about the "stories" on all the Jackpot Factory website, followed by a suspension of their eCogra seal (now reinstated), their defence was that no player would actually believe the stories as they were pretty far fetched.
    Given the state of the legislation in the states, this one case, if proven, that the factory acted irresponsably and caused the player to lose their home through the claims on the site, will be what it takes to make certain the ban becomes law in more than just California. I can just imagine those senators having the adrenaline rush now that finally they can see this bill making it this time after all those attempts.
    It wont stop the gambling, but it will make it very difficult, as many rely on the uncertain nature of the wire act and argue it does not apply to casino games.
     
  24. Oct 2, 2006
  25. goodie2shoes

    goodie2shoes Dormant account

    Occupation:
    Retired, RN
    Location:
    California
    Hi she mentioned something on the site saying something like if your in debt play at all slots i don't remember the exact words. She did mention that at first she won and just kept playing i guess. I cant imagine that someone would believe playing slots would actually get them out of debt, but thats just my opinion.
     
  26. Oct 2, 2006
  27. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    JF had its eCogra Seal suspended for black hat (dubious search engine optimization) activities. These involved adding pages with out-landish claims; one stated slots could get you out of debt.

    However, imo a person would need to be mentally challenged to believe this claim. I find it hard to believe that anyone who owned a home (or sounds like in this case a mortgage) would be suckered into believing this rot.

    Whoever this person is I think she has a hidden agenda & is playing you for a sucker!

    Just my 2 cents worth :D
     
    Last edited: Oct 2, 2006
  28. Oct 3, 2006
  29. goodie2shoes

    goodie2shoes Dormant account

    Occupation:
    Retired, RN
    Location:
    California
    I agree with you 100% and I told her so but not in a harsh way I didnt want to push any buttons and make her upset. Im sure there is a gambling problem and i was just relating what she said in the email. I never read all of the things that were on the site. I have been gambling at wild jacks for 3 years and all slots for about a year in fact the factory is the only place i gamble so what was said on a site i didnt bother to even read until it was brought up.
     
  30. Oct 5, 2006
  31. Jackpot Factory

    Jackpot Factory Dormant account

    Occupation:
    Content & PR Manager
    Location:
    Malta
    Reply from the Jackpot Factory

    Hi everyone,

    David Brickman here. The spokesperson for the Jackpot Factory.

    I have been closely following this issue before the thread even began and I'm happy to say that we have sorted out this problem with Microgaming. Not that we are looking to place blame, but apparently the trouble was on their end. They have assured us that players should no longer experience difficulties logging into the casino software.

    Should anybody continue to experience trouble please contact our support team This email is not visible to you. or myself through the private message system and we will look into it.

    Thanks for your patience in this matter.

    David.
     
    3 people like this.
  32. Oct 5, 2006
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Glad that's sorted.

    While we are all relieved that a cause & solution has been found, it shows that casino support are far too willing to place the blame at the customer end, either their PC or ISP. This issue has dragged on for months, and seems to affect some other MG casinos. Every time they release a new batch of games, the casinos "go bad" for a time afterwards, even when the new games have been downloaded. This month, I have identified another problem. After the new games download, the software becomes extremely "sticky" and also jerky in play. The sticky part is that it can take up to 3 minutes or more to launch a game (usually a matter of 15 seconds), when playing, the game is very jerky, runs much more slowly than usual, and often freezes for long periods. After around 2 hours of continuous play, the software suddenly frees up and plays normally. Sadly, only till next month. One symtom I observed was that during this stickly phase, old games in the menu suddenly flash red and reinstall quickly, while at the same time the symbol for a net connection appears by the clock. It seems this is back to the old MG problems of last year and the continuous redownloading of existing games.
    The only solution I have found is to stick a game on autoplay and go away for a couple of hours. The casino only seems to complete the process while a game is in play, leaving it logged in and idle does not help.
    It would be better if MG updated the updater before releasing more games, and ensured that the software really did give full priority to the game in play and halted the conflicting update procedure so that the game in play could run properly.
     
  34. Oct 6, 2006
  35. goodie2shoes

    goodie2shoes Dormant account

    Occupation:
    Retired, RN
    Location:
    California
    Hello im attaching a pic of the same thing that Ive been getting when I try to log on. Ive been trying to log onto the VIP for the last 10 minutes.
     
  36. Oct 6, 2006
  37. goodie2shoes

    goodie2shoes Dormant account

    Occupation:
    Retired, RN
    Location:
    California

    Vinylweatherman you are exactly right about how the games run after I don't know how long I finally got to log in and they ran exactly like you say here. How very convenient for them. Its a shame!
     
  38. Oct 8, 2006
  39. mgibson99

    mgibson99 Dormant account

    Location:
    Washington DC
    Opened an account at Wild Jack just today (since my regular Casino is no longer taking U.S. players). I had no problem downloading the casino software, and I did not get any dropped connections during about 2 hours of play. I was playing 5 hand BJ, and I did notice that there was sometimes a lag as the cards were dealt to each hand. Usually it was just a second, but from time to time it was several seconds, and a few times it was up to 10 seconds. It was pretty annoying, but not enough to cause me not to go back (mainly because options for U.S. players are dwindling, and also because I won $400!).
     

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