I've been at Prism casinos for close to 10 years, always got paid, they have the best promos on the net. Even my 1st time at Cirrus, I cashed out and added my comps to the cashout and got paid for both, in the last year I got banned from the no rules bonus promos and I cashed on my 1st play at Jackpot City over 3 months ago and still hav'nt got paid. Also put on hold on the phone and chat for close to an hour before I hung up. I finally lear'nt my lesson and won't be playing at any of those casinos again. I'd also like to note on RTG software when you double up on poker, if you play wild 7's, 7's will come up, wild 2's, 2's will come up, joker poker, joker will come up, ace's on other games, they come up way to often to be random. Does'nt matter if it's 1 hand or 100. This happens at all RTG casinos including Slotastic etc.