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Jackpot City - Impossible to withdraw winnings

Discussion in 'Online Casino and Poker Complaints - old section' started by xzibit, Sep 23, 2004.

    Sep 23, 2004
  1. xzibit

    xzibit Dormant account

    Location:
    UK
    It is impossible to get my money out of here. After successfully winning a few dollars after playing for a few weeks - they have told me "I will never be paid out"

    It started with the usual - requesting long lists of ID from me, which was a hasslle, but I eventually provided everything they requested. They told me my withdrawal would now be processed within 24 hours.

    After 48 hours still nothing, so I enquired again, when they told me that I am unable to withdraw funds until I have wagered x20 the value of my inital deposit - even though I never recieved a bonus. So, I gambled my $70 2o times to meet this requirement - after much protest. This actually paid off as I now have $120. Then when I phoned up to make the withdrawal request, they told me I would not be paid until I provided more ID. I informed them I had already provided this, of which they denied. I swore at the customer service guy and hung up. I later received an email telling me that my account has been suspended indefinately because I had been rude to a member of their staff. Now when I call up or email, I just receive a reply saying my account has been closed. Of course, I have not received my cash!!
     
  2. Sep 23, 2004
  3. Sorcerak

    Sorcerak Dormant account

    Location:
    Canada
    Did you tried pitching a bitch to Bryan before posting this?
     
  4. Sep 23, 2004
  5. padanian

    padanian Experienced Member

    Occupation:
    marketing manager of a medium sized tourist compan
    Location:
    Italy
    also ECOGRA could be a wise try before making things public.
     
  6. Sep 23, 2004
  7. xzibit

    xzibit Dormant account

    Location:
    UK
    yeah have contacted them thanks. To be honest I am so pssied of with them I don't care about waiting before going public. I am attending the upcoming conferences in Vegas as an affiliate, and if i see anyone from Jackpot city (i will be searching for them) i am gonna spark them out
     
  8. Sep 23, 2004
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    You're probably going to achieve more by keeping your cool.
     
  10. Sep 23, 2004
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    oops! Shouldn't have done that. I can check into this, but it probably won't do any good. If someone told me to eff off - and then hang up, I don't think I'd help them either.

    Being cool, calm, and collective will get you much further than being a hot-head.
     
  12. Sep 24, 2004
  13. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    I dont normally condone violence but after reading how you were treated I hope you bump into one of em :D :D :D
     
  14. Sep 24, 2004
  15. bellerock

    bellerock Casino Representative

    Occupation:
    CSR Supervisor
    Location:
    South Africa
    Hi Xzibit,

    It sounds like you have had a bad experience. It certainly sounds strange that you had to provide ID verification on such a small withdrawal, and that you had to meet wager requirements without having received a bonus.

    Please PM your account number to me and I will follow-up and sort this out. I must point out that this is probably a simple misunderstanding that can be easily rectified.

    The term used spark them out is not familiar to me, however from reading nafanny29s post it appears to indicate violence. I can assure you that should any violent action be taken against any representative of our organization the perpetrator will be prosecuted to the full extent of the law. I trust that the term was simply misinterpreted, and actually means to engage in meaningful discussion :)

    Best regards,

    Belle Rock
     
  16. Sep 24, 2004
  17. Petunia

    Petunia Dormant account

    Sparking Out!

    *sorry, i had a visual flash-back of some dude walking up to some other dude and hug him to death!*

    I hope this can be sorted out without blood flowing. IT IS MESSY, and we do NOT need to "spark" (all pun intended) a scandal !! It is nice to see that Belle Rock is coming to this party ! I like that!

    *giggling again.... sorry*
     
  18. Sep 24, 2004
  19. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    With all due respect, BelleRock:

    This cannot possibly be a simple misunderstanding. Either xzibit is exaggerating a lot, or you are being way too loose with your description of the situation.

    One way or the other, someone screwed up big-time.
     
  20. Sep 25, 2004
  21. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    That is THE most amusing post I've read all year :lolup:

    Make sure that someone is filming you if you do bump into them - I for one would pay good money to see it :thumbsup:
     
  22. Sep 26, 2004
  23. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    Belle tried something similar on my friend. He played back in June or July when blackjack was allowed on their bonuses. He played threw and withdrew with no problems. Recently he played with a $500 deposit and was up a little bit and cashed out. They gave him all kinda of hell that tooks days to straighten out that he needed to meet the WR on that bonus way back when on SLOTS because BJ wasn't allowed now. Eventually it got straightened out, but it's ridiculous that these sort of things happen at all.
     
  24. Sep 27, 2004
  25. bellerock

    bellerock Casino Representative

    Occupation:
    CSR Supervisor
    Location:
    South Africa
    Hi Xzibit,

    I cannot resolve your problem if I do not know who you are, please PM your details to me.

    Best regards,

    Belle Rock
     

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