Jackpot Capital Problem?

NeuroPR

Dormant account
webmeister
Joined
Sep 5, 2009
Location
Greece
Good morning to all!

Is there a problem at Jackpot Capital today?

I'm trying to login to play and i get a message that i'm NOT allowed to login.
Is this only me or happens to all ?

Last night i was playing and everything was ok, i had some winnings.

Strange...:confused:
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Good morning to all!

Is there a problem at Jackpot Capital today?

I'm trying to login to play and i get a message that i'm NOT allowed to login.
Is this only me or happens to all ?

Last night i was playing and everything was ok, i had some winnings.

Strange...:confused:
I just now logged in OK NeuroPR...:thumbsup:
____
____
 

mannie2009

Dormant account
Joined
Aug 19, 2009
Location
Northern Ireland
Good morning to all!

Is there a problem at Jackpot Capital today?

I'm trying to login to play and i get a message that i'm NOT allowed to login.
Is this only me or happens to all ?

Last night i was playing and everything was ok, i had some winnings.

Strange...:confused:
Did an alert box appear stating that your account was locked?
 

NeuroPR

Dormant account
webmeister
Joined
Sep 5, 2009
Location
Greece
Yes, an alert box that says :

'You're not allowed to log in. Please contact customer service'

I've mailed the support team and waiting for a reply.
 

newguy68

Dormant account
Joined
Oct 23, 2009
Location
Anapa
You were wining and got locked, classic.
But if you got no reply, then probably the system did it automatically, maybe the pc you played last night is from your friends who has an account there, or same ip, sommething like that.
I doubt they would lock it and not inform you why.
 

NeuroPR

Dormant account
webmeister
Joined
Sep 5, 2009
Location
Greece
You were wining and got locked, classic.
But if you got no reply, then probably the system did it automatically, maybe the pc you played last night is from your friends who has an account there, or same ip, sommething like that.
I doubt they would lock it and not inform you why.
Your post made me thinking of the situation deeper.

Jackpot Capital is my prefered place to play online, since i have got nice support, fast replies and no problems at all. All deposits/withdrawals with no problems.

About last night, Yes, i was winning around 400$ after a 100$ deposit with no bonus.

Before my session, a friend of mine (whom i've refer to Jackpot Capital before 2 months) visited me and he played from my pc through his own account. Deposited, had some fun and lost. After 2 hours, i decided to play too, and proceed with my deposit, played 4 hours decide to go take a nap and continue at morning.

Woke up at morning and seen that i'm not allowed to log in and contact support.

Well, if the problem has to be with my friend's account that played from my computer, my friend can send all the verification documents may needed to prove that he's using ONLY his account. He plays with his own personal details, deposit methods etc. I guess an ID and a form to intentify that it's enough.

I called my friend and inform him about the situation and he guarranted me that he is able to send anything needed to prove his personal account.

I believe Jackpot Capital will check my problem and respond and solve it, since i was always be nice to my play and that's what i expect from such a nice casino.

For any progress i will post news here.
 

NeuroPR

Dormant account
webmeister
Joined
Sep 5, 2009
Location
Greece
Well, exacltly after i posted my problem here,
i recieved an e-mail from Jackpot Capital Support team.

Here is the response :

Dear ******,

Thank you for your patience in regaining access to your account.

We wish to inform you that some necessary updates have been made to your account, ******(my account username)****, and it is now fully accessible. We wish to invite you to login to your account once more.

Should you require any further assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Well, exacltly after i posted my problem here,
i recieved an e-mail from Jackpot Capital Support team.

Here is the response :

Dear ******,

Thank you for your patience in regaining access to your account.

We wish to inform you that some necessary updates have been made to your account, ******(my account username)****, and it is now fully accessible. We wish to invite you to login to your account once more.

Should you require any further assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.
I have said from the very beginning when others doubted who they were, including a respected affy who promotes them Now;), they are top notch and have been so since day one with moi and other players imo:thumbsup:................laurie
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
Before my session, a friend of mine (whom i've refer to Jackpot Capital before 2 months) visited me and he played from my pc through his own account. Deposited, had some fun and lost. After 2 hours, i decided to play too, and proceed with my deposit, played 4 hours decide to go take a nap and continue at morning.

Woke up at morning and seen that i'm not allowed to log in and contact support.

Well, if the problem has to be with my friend's account that played from my computer, my friend can send all the verification documents may needed to prove that he's using ONLY his account. He plays with his own personal details, deposit methods etc. I guess an ID and a form to intentify that it's enough.
I am sure everything will be sorted Neuro, although if your friend wants to gamble on your computer have him use the flash no download version. Im thinking this would avoid problems in the future.
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
I have said from the very beginning when others doubted who they were, including a respected affy who promotes them Now;), they are top notch and have been so since day one with moi and other players imo:thumbsup:................laurie
I agree Jackpot Capital is my favourite RTG... but that could be because I won a couple of RJs there.:D I never had any problems and I have been playing there the longest out of all the RTG casinos. Its a very well run casino.
 

NeuroPR

Dormant account
webmeister
Joined
Sep 5, 2009
Location
Greece
Yes, everything seems fine, after the last mail from JC, i can login again with no problems.

And yes, JC is one of the best RTG's out there, and i've to admit that i did withdrawal after this problem, and i got paid through moneybooker into 12-14 hours.
 

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