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Jackpot Capital Caught in procssor issues?

Discussion in 'Payment Processing Issues' started by silcnlayc, Aug 10, 2014.

    Aug 10, 2014
  1. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I was wondering if anyone else has had a problem with Jackpot Capital withdrawals being issued? I made a withdrawal on the 2nd of August and it is still pending. Not even approved. I contacted both the casino rep and customer service and it seems they are having processor issues now. Has anyone else been caught in it this past week and a half?

    It would have been nice if they would have at least warned us players as the other casino rep did about this issue so we would not have played until it was resolved. Now funds are caught in the net until they figure out how to resolve the mess.

    .
     
    Last edited: Aug 10, 2014
    1 person likes this.
  2. Aug 10, 2014
  3. shapesy

    shapesy Experienced Member

    Occupation:
    manager
    Location:
    liverpool
    august:thumbsup:?
     
  4. Aug 10, 2014
  5. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Silc,

    Do you mean 2nd of August WD was made? If it was July, I'd be really pissed at JC!!
     
    1 person likes this.
  6. Aug 10, 2014
  7. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Yes, apologies, and corrected.
     
    1 person likes this.
  8. Aug 10, 2014
  9. MaryJean

    MaryJean Senior Member MM

    Occupation:
    Rancher
    Location:
    Northern California
    I have not been able to even deposit at Jackpot Capital since the credit card fraud debacle. They just say there is a problem with my account, but it is the processor that refuses the deposit----so maybe it WAS their processor that caused the fraud in the first place---who knows.

    MaryJean
     
  10. Aug 12, 2014
  11. Jackpot Capital

    Jackpot Capital Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Cyprus
    Delay

    Hi there,

    Please note that issues which have caused a delay with one of our payout methods, has now been completely resolved.

    Furthermore, any outstanding payments have all been sent off to our dear customers.

    Kindest regards,
    Yasmeen :)
     
    2 people like this.
  12. Aug 13, 2014
  13. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Thank you for the update. It would lessen concern on the players side if the reps would own this issue and let players know instead of keeping them in the dark for MANY days. We would not have to continue to bother the casino as often if this was made known up front. I waited 5 days before becoming concerned, and if this was posted, I would not have had to worry as much (because I know I would ultimitely be paid) and the worry and bother would be lessened. Just a suggestion next time this should ocurr. Thank you!

    .
     
    4 people like this.

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