Question Issues With My Paypal Acct

DreamRJ

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Jun 6, 2013
Location
RJVille UK
So First videoslots casino has had issues with depositing and withdraws via paypal and now I just tried grosvenor casino too and that too is the same error message, that I got from VS "Due to regulatory regulations this transaction has been declined"

So it appears that paypal has stopped allowing casino deposits and withdraws to and from. Was this indeed paypal or was this something to do with a new rule from the UKGC?

If anyone could shed some light on it, would be great.

I did do some google searching but I can not find any relevant information or articles that states they have now been banned or stopped? But it is certainly strange that I can also not find any other forum or post or thread about the same issue with other people. Paypal have already said that my account is 100% in good standing, so it can not be anything to do with my paypal account?

Any input from others would be most welcome.

Take care and stay safe and well everyone :)
 
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mack341

Senior Member
Joined
May 8, 2018
Location
south east england
I think there was something about credit card funded wallets being outlawed. I did a paypal withdrawal on tuesday without a problem. [bank debit card funded]

That was at virgin games, part of the gamesys group [or whatever they're called currently] you could try there, the transaction speed of withdrawals to paypal is same day I find [1-3 hrs]
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
I've been able to deposit tonight using it (at Grosvenor). If you have a credit card linked to it, I guess the transactions are being stopped?

Probably the only way they can enforce the restriction as the casino won't know if you're using credit or debit card to deposit.

So I'd remove any linked credit cards and try again.
 

DreamRJ

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Location
RJVille UK
Thanks for the tips, I will try that then. I do not play at Virgin Games.

EDIT: So I removed all linked cards and just kept my bank account linkage. Still it gives the same error. Yes I cleared cache and cookies before I tried as well just to make sure.

1585976951735.png

So as you can see, I still have the same issue....... So @Mr_Slot5 - that did not work :( No idea how you are able to deposit with paypal then :(
 
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DreamRJ

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Location
RJVille UK
So how can others still be able to and I cant? Do I need to again contact paypal and ask what the hell is wrong with my account even though they checked my account a few days ago and they said all is 100% in good standing and I have no limits on my account!

I am now just totally confused about this and totally gutted and annoyed and fed up :(
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
So how can others still be able to and I cant? Do I need to again contact paypal and ask what the hell is wrong with my account even though they checked my account a few days ago and they said all is 100% in good standing and I have no limits on my account!

I am now just totally confused about this and totally gutted and annoyed and fed up :(

Is it not poss to do a straight debit card deposit or perhaps one of these skrill things?

Is paypal your only option?
 

DreamRJ

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Location
RJVille UK
Could/have the VS team not been able to shed light on it for you?

But this is not just happening at VS now is it for me? So VS team are irrelevant now. IT must now for sure be something to do with my paypal account?
 

DreamRJ

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Location
RJVille UK
Is it not poss to do a straight debit card deposit or perhaps one of these skrill things?

Is paypal your only option?

Grosvernor does not allow skrill or neteller deposits. They used to allow neteller many many many months ago, but they removed it as a deposit option!

And No I will never give a casino my debit card number or bank details EVER!
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
But this is not just happening at VS now is it for me? So VS team are irrelevant now. IT must now for sure be something to do with my paypal account?

True..something to do with paypal

I don't know if this would help but apparently you can have 2 paypal accounts, maybe if you set up a new one it would be clear of problems?

From Google

Can I have 2 PayPal accounts with the same email?

Each PayPal account must be associated with a different email address. You may have two accounts, but they will each have to have their own email address. 21 May 2012
 

DreamRJ

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Location
RJVille UK
Yeah I know you can have 2 paypal accounts. You can have 1 business account and 1 normal account. But why would I even need two? I do not need 2 accounts, 1 account is sufficient. I will just have to contact paypal again next week.

Thanks all for the help and tips and advice. :)

Take care and stay safe and well :)
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Thanks for the tips, I will try that then. I do not play at Virgin Games.

EDIT: So I removed all linked cards and just kept my bank account linkage. Still it gives the same error. Yes I cleared cache and cookies before I tried as well just to make sure.

View attachment 127071

So as you can see, I still have the same issue....... So @Mr_Slot5 - that did not work :( No idea how you are able to deposit with paypal then :(

I think you will have to link the PP account to a debit card as internally the credit cards are still recorded. Can you try and register a debit card?

I've been battling with this issue for years as TH has convoluted regulations with regards to using PP. While it was never allowed for casino transactions I had other non-gaming ones declined when I had the credit card linked. It changed ones I registered a debit card. Nobody at PP or my bank knew what the reasons were/are.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
I’ve had that error message a few times in the past. It usually clears itself.

It may be that your IP address is being seen by PayPal as non-UK. Try rebooting your router and then try again - may fix it.
 

colinsunderland

Experienced Member
webmeister
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Location
uk
You need to add a card back to the account, and not a credit card, or pre paid card (as sometimes they are picked up as credit cards)
Then confirm it
Then give it about 48 hours and it should work, if not then try to get onto paypal about it, but its quite a specialist problem and you might have to speak to a few agents before you get one that understands.
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
We had the same yesterday with an highly active customers who never had issues.

Basically the error was: Customer must choose new funding source.

So if you have a card connected to your paypal account, and each deposit at a casino you will use your card to top-up paypal it might fail. The card issuer basically makes a risk decline based on velocity.

So as I'm not sure how these algorithms per bank work, I would advice to top-up paypal accordingly before you start using it on a casino.
 

Jono777

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May 13, 2014
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Wolverhampton
I'm reasonably sure I top up my PayPal via instant bank transfer, no card of any description involved.

Surely this method would not involve the new UKGC no credit cards thing.

Skrill, despite its reputation for excessive fees are currently not charging for debit card uploads, transfers or deposits ;)
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
I'm reasonably sure I top up my PayPal via instant bank transfer, no card of any description involved.

Surely this method would not involve the new UKGC no credit cards thing.

Skrill, despite its reputation for excessive fees are currently not charging for debit card uploads, transfers or deposits ;)

Yep same for me, I just login to my bank and transfer the money I want to my paypal balance and it is instantly deposited into my paypal balance. I now have no cards linked to my paypal account!

I will try the router reset problem and see if that fixes it. I recently also switched my DNS to the google one because my ISP's DNS was having issues and some sites was not working. Could it be perhaps linked to the google DNS I am now currently using?

Thanks all for the tips and advice.
 
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