Casino Complaint issues concerning Stryyke.com

[maxd]

This was the text of the original Casinomeister Warning that was issued against Stryyke:

Another case of complete negligence: on a simple player issue of less than 100€ Stryyke locked the player out and refused any explanation beyond quoting their T&Cs. Our attempts to represent the player where totally ignored.

Warning: Stryyke is locking player accounts and with-holding winnings without allowing the affected player's any recourse to Customer Service. And they'll ignore the efforts of third parties to assist. Avoid them!

For whatever reason Stryyke reports that they are having trouble posting in the regular forums and asks that the following be posted on their behalf:

this User is locked.

Here you can get more information about him (Champi)

You do not have permission to view link Log in or register now.

you can find comments there too.

Here you can read an example, what he is writing to us

(see attachment: player info blacked out by maxd)

please, post this information on the theme

and understand that that user was blocked fair!!!

My response: what is the point? They claim that the player was caught chip-dumping, but who risks chip-dumping for 12, or 15 or even 20 € ? And, simply repeating the accusation doesn't make it true. There's nothing in this to convince me that the Warning shouldn't stand as is.

 

[maxd]

This is rather an odd way to go about things but ...

This thread evolved from an ongoing debate between myself and the staff at Stryyke on a Pitch a Bitch that resulted in me issuing a Casinomeister Warning against them.

This thread will initially include the posts that followed the original Warning (see above).

Note that the Warning has since been withdrawn on the grounds that Stryyke has proven to be responsive to issue.

 

[The Dude]

If they choose to do business with English speakers, they ought to hire someone who can put a coherent sentence together. If this is coming from their manager, their customer service must be atrocious.

I'm not ragging on the speaker/writer; I'm critical about not being able to use the language correctly in a business environment. Bad English will only lead to serious communication problems between players and the poker room/casino. Duh.

Please don't use Bablefish for business translations - hire a native speaker.

 

[NextToYou]

My response: what is the point? They claim that the player was caught chip-dumping, but who risks chip-dumping for 12, or 15 or even 20 € ? And, simply repeating the accusation doesn't make it true. There's nothing in this to convince me that the Warning shouldn't stand as is.

Max - I dont know anything about this case, nor want to get involved, but as a professional online poker myself for 3 years now (mostly at Ongame network), I can say that I have witnessed tons of cases of chip dumping that small amounts, so its not that uncommon. Especially in Ongame networks, since they dont have interaccount transfer option at all.

Other thing is that Ongame locks players, not operators, and if Stryyke just quotes that, well - they cant say anything else about the case I suppose other than what thay have heard from Ongame.

Thirdly, I am sure you can check the facts about this case / player (if the player is fraudulent or if the operator here is a non-payer and therefore worth the warning or not) from Ongame Ombudsman. He can be found at Link Removed ( Old/Invalid) . I am sure either party (player or the operator) can get confirmation from Ombudsman in this case about their honesty.

 

[maxd]

Excellent information NTY, thank you.

 

[MadAxl]

Wish I'd read this forum before playing here. Needless to say, their site looked very professional so I didn't see a problem; I went ahead and deposited 400, played a little and eventually tried to withdraw, it prompted me for ID which I very quickly sent, they said thanks, but then a few days later I recieved this e-mail:

Hello,

Unfortunately our riskmanagement declined your payout request as you blocked
at casino.

If there are any further questions please do not hesitate to contact us again.

With kind regards

Abel
Stryyke Service Team

Firstly, this makes no sense, but more importantly I cannot work out at all why they'd see a problem; I've played at quite a few other casinos and everything has been incredibly smooth, yet these guys try and do this.

I replied but didn't get a response, and phoned them but was told they couldn't help.

At the very least I'd like my initial deposit back, but it's also annoying consider I won 100 or more whilst playing there (can't remember the exact amount) so my total balance was just over 500.

I've reported it on the problems section of this site, but thought it'd be fair to let you guys know about it too, just in case anyone else decides to play here.

Cheers

 

[MadAxl]

My 400 deposit has mysteriously re-appeared in my account, so maybe they were paying attention. Will update if I manage to get it back

 

[Stryyke_Team]

Hello MadAxl!

I am responsible for casino stuff on stryyke right now. Sorry for that insufficient service via email. The reason for locking your casino account was using the same ip adress like another user who also took advantage of our bonus offer. That is not allowed according to our bonus terms and conditions you can see on our casino page. So your deposited money was transfered back to your account.

Best regards
Florian
Stryyke.com

 

[winbig]

Hello MadAxl!

I am responsible for casino stuff on stryyke right now. Sorry for that insufficient service via email. The reason for locking your casino account was using the same ip adress like another user who also took advantage of our bonus offer. That is not allowed according to our bonus terms and conditions you can see on our casino page. So your deposited money was transfered back to your account.

Best regards
Florian
Stryyke.com

How could this be the sole reason for locking someones account? 99% of all users have a dynamic IP.

 

[Stryyke_Team]

That is just a usual requirement if someone wants to participate from bonus offers. Every bonus is granted just once per person, family, household, address, e-mail address, ip address and credit card number.

 

[Alexishot69]

i myself

That is just a usual requirement if someone wants to participate from bonus offers. Every bonus is granted just once per person, family, household, address, e-mail address, ip address and credit card number.

Had an acct with strykke and never had an issue at all with them ..however after reading the thread i think strykke maybe coul dhave infact not maybe DEF handled this a lot better than they have..if the ip /bonus was flagged then all that needed to be done was send the op his cash and acct locked end of...i do hope they have learnt from this ...

 

[winbig]

That is just a usual requirement if someone wants to participate from bonus offers. Every bonus is granted just once per person, family, household, address, e-mail address, ip address and credit card number.

Sorry, but that just doesn't fly in my book.

Basically what you're saying is, that if a player is unlucky enough to play at your casino, and lives in the same area as another player that also plays at your casino, they're screwed from the beginning.

Why? Because 99% of the time, those IP's are DYNAMIC. It's not hard to understand the difference between a STATIC and dynamic IP. It's not uncommon at all for someone to get the same IP as someone else previously had, if they live in the same area.

Now, if the player lived at the SAME (physical) ADDRESS as another player, that's a different story.

Bottom line is, you're going to have to come up with another excuse not to pay this player if all you have to go on is they shared the SAME IP.