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Issue With Max Withdrawal Limits at Rival

Discussion in 'Casino Complaints - Bonus Issues' started by NASHVEGAS, May 27, 2009.

    May 27, 2009
  1. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    Funny thing is I had to become the same way, just said phuck ett, in this case after getting all my ducks in a row upon my return to TIV for a $44K flush and then a series of events that are beyond belief. Your thread so I will restrain from posting except where I said screw it with a $48K balance. After 5 days of thinking the $44K flush was a done deal ,silly silly me, and a growing silence, (well that is a whole another story), I could not even do a standard weekly withdrawal per the TandC's, I wonder why:confused:,not........So here is my happy face just like yours:) :)

    Liane,
    > I got no response back from Tyrone in regards to below which is
    > impossible. Please see the screenshot I just took of the cashier and
    > have attached. I have done 2 withdrawals since April, one for $2K
    > early last Wednesday August 20,2008 and a second for $2K on Friday
    > August 22,2008 that would total $4K in 9 days. I can not even do a
    > withdrawal per the normal terms of which I addressed with CS several
    > times y-day and it was a failure especially since they were supposed
    > to know about the flush by now, Thus, I never mentioned the flush that
    > we all began talking about last Friday. They could care less about me
    > even being able to do any type of withdrawal it appears based on
    > actions and most words,.*If one was in my shoes,????* Please think
    > about that.........I will not bother anyone else again in regards to
    > any type of withdrawal.. There is nothing I can do. I will play on and
    > if TIV ever lets me do any type of withdrawal then fine, If not, I
    > had hoped for better and still do but no reason to worry about nor
    > keep bothering all when we have gone in reverse as I am blocked from a
    > normal withdrawal which makes everything else on paper as well as
    > stated for now null and void....
    I am speechless and emotionless with
    > no hostility towards anyone despite my efforts
    .....Have a good
    > day!.....Sincerely,Garry!.
     
    5 people like this.
  2. May 27, 2009
  3. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    How does that work? And is it painful? :laugh: :D

    Nash, you know I am 100% behind you and maybe you're not ready yet to come out with all the info. But the way it is now, I'm having to gather snippets of info from this Rival thread and others to try and figure out exactly how they screwed ya over, and I know they did.

    Can you tell me if I'm on the right track? You won the progressive of 40K plus, and they dicked you around for so long in re: withdrawals, flushes, withdrawal amounts, etc. that you finally just said fuck it, and played back the money? That's what I'm getting out of it.

    I'm only asking for clarification, because if that's what happened, I truly think your issue deserves a thread of its own....when you're ready to do that. :thumbsup:
     
    1 person likes this.
  4. May 27, 2009
  5. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    Not the progressive and yes not to hijack the thread and/or keep beating coincidence after coincidence, I only posted essentially the end of numerous correspondences pursuant to a "hell week" upon my return to TIV in late Summer 2008.

    Prior it was made perfectly clear here on the forum in April 2008 that accounts could/would be flushed beyond the daily, weekly, and monthly withdrawal limits. In that same post in April 2008, John mentions floats, etc. and John also states as I paraphrase , of course every casino wants you to play your winnings back.

    I have dwelled on intent from Day 1, I have already said I take some blame (and did leave for good as Rival's largest wager et al) but believe me I was baited, not sure if anybody else received $5K in XMAS credits on the exact same day John posts at CAP in a thread to reassure:rolleyes: some upset affy's who had not been paid if the means was via NT or MB, you know accounts that must be funded.

    I coordinate all on the flush upon my return in late Summer 2008 with John who is crystal clear that it is a done deal. They are only waiting on me for an amount to flush and both Liane and CS know exactly what to do per John. I am thrilled!!! I give all the amount of $44K to be flushed. I become concerned almost immediately thereafter pursuant to an email from Liane that follows but just a little concerned and then after no flush, I contact CS per the to be posted chat with Antoine who is the supervisor that I knew from ~ Day 1.

    This chat below (which occurs 2 to 3 days before I gave up per se in the email I posted above) may help you. Sorry to all for the semi-derail per se and I can email (forward) you much more and perhaps others if desired (just not up to a thread) on these intentional designed imo fraudulent schemes. How many times is sorry, miscommunication, blah, blah going to be accepted as an excuse from their frontman for the alledged above? We'll see;)

    The chat will follow in a post after the storm here ceases, no pun intended!!
     
    Last edited: May 27, 2009
    1 person likes this.
  6. May 27, 2009
  7. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    Lots of typos:oops:...I think I do a purdyy good job of keeping my cool based on what transpired prior and transpires, jmo (the cool part)!!!

    Here is a copy of your recent chat with casino support.
    General Info
    Chat start time Aug 26, 2008 2:45:45 AM EST
    Chat end time Aug 26, 2008 4:52:02 AM EST
    Duration (actual chatting time) 02:06:16
    Operator Antoine




    Chat Transcript

    info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 10seconds. An operator will be with you shortly.
    info: You are now chatting with 'Michelle'
    Michelle: Welcome to thisisvegas Live Support. How may I assist you?
    you: NXXX XXXXXXXX@XXXXXXX Please at the instructions John left on having my account flushed and I would like to see what is going on as I never heard back from Liann and obviously it has not been flushed so I am going to Plan B,lol, as John said he left instructions at CS also ana it could be manually done!
    Michelle: I will forward you to my supervisor. One moment please.
    info: Please wait while I transfer the chat to 'Antoine'.
    info: You are now chatting with 'Antoine'
    Antoine: Hello I'm Antoine the casino supervisor, one moment please
    you: Hello Antoine
    Antoine: We can only flush the amounts you cash out, it is impossible for us to manually cash out anything. As far as I can see the only instructions that are left in the account are to flush whatever you can cash out on request.
    you: John said I could flush any amount and all he needed to know was the amount I desired. I tried Liann and nada as of now but John also said in his email CSR could do although it may throw you for a curveball
    Antoine: We can't cash out any amount, we can only flush withdrawals ourselves. We have no means of cashing out in anyway for players.
    Antoine: The message left by John shows that you are aware of the casino daily and weekly limits and that we can flush any cash out you can make.
    you: any is the keyword
    you: I will be paid per the terms
    Antoine: We can not change cash out limits nor can we do manual cash outs at all, the only thing we can do are flush cash outs if requested
    Antoine: But to flush you will need to request the cash out in the cashier.
    Antoine: Sorry we are having also a very big lightning storm at this time, if any communication issue comes up just return into chat.
    you: So I can flush $44,000.00 in the cashier???
    Antoine: The daily and weekly limits still apply, you would not be able to cash out that amount.
    you: storm here also
    you: so who is going to flush the $44,000.00?
    Antoine: That I do not know, we are unable to make any cashouts for players at all, our system doesn't allow us to do that at all.
    you: I am afraid we may have a miscommunication. John has stated that one can have any amount desired flushed from their casino cash balance account and yes I realize I will not be disbursed that amount in this case $44,000.00 but once flushed I would paid at the rate of a maximum of $4000 per week. The objective is to remove one;s balance so it does not remain in their cash account in my case for weeks where in all likelihood I or most others would eventually lose it back to the casino as I am living proof,lol!!
    Antoine: I'm sorry to say there's no way for me to do that at all. I can not take the funds from your balance and put it on hold to let it cash out at $4000 a week, sorry. All I can do is flush any cash out you make yourself from your current balance, but any thing you would not be able to cash out would still remain in the balance.
    you: Are you saying CS can not do that or TIV can not do that also?
    Antoine: Nobody would be able to do that, our system does not allow it at all.
    Antoine: There is no way for CS or management to take the funds out of the balance and put it on the side and take off a bit at a time to cash out.
    Antoine: As I do not have to full content of what was discussed between you and John I believe it is best I will try to contact John and get all information concerning this issue.
    you: So John's postings at Casinomeister and his instructions as recently as today are simply not true and TIV will not flush any amount greater than what one can withdrawal a week?
    Antoine: Just a side note, the storm is right on top of us now, so we might loose connection.
    Antoine: We can only flush that what you can cash out, if there's a way to increase that limit then I do not know of it as it is a value for the whole of the casino. We can not put funds aside or flush the entire balance. All we can do is flush that amount that you are allowed to cash out by the casino limits.
    Antoine: I understand why you wish to put the funds aside, but I would need to talk to John for you about this as unfortunately there's nothing I can do other then flush $2000 right now if you make the cash out.
    Antoine: As I believe the miscommunication might be between you and John, I would not to try and clarify some of this.
    Antoine: Sorry, would like to try and clarify some of this
    you: Well I hope you are wrong as that really would be unfair to me as I based my play partly on exactly what John stated to me privately and the entire Casinomeister forum publically. I do think there has to be a way that John is aware of otherwise I do not think he would have mislead me or an entire forum if it was not possible especially since it was considered a major issue and thus John stated clearly that TIV from that point would flush one's entire balance if one desired. There must be a way or John would not have stated such imho. I believe it is best that maybe John be consulted asap in order to see remedy what he must know can be done otherwise he would not have clearly stated it clearly both publically and privately.
    Antoine: As said I would not to contact John to find out what was meant, as for us there's no way to do as you requested.
    Antoine: I will forward this chat and the request to John and I believe he will contact you then.
    you: I only requested as John instructed so I am very confused. I am not angry or upset and I hope you are not implying that I misunderstood that John stated as recently as y-day was all I had to do was determine the amount of my current balance that I would like to have flushed and I could have my whole balance flushed if desired so rest I assured that has not been misunderstood by me. I also wish to assure you Antoine, I beleive John meant exactly what he stated. And so it goes , I guess I should just wait and I will be silent as I have no reason to doubt John. I am sure he will do exactly as he has stated. I am sorry that I contacted CS but John said both Liann and CSR would not what to do so I was only following instructions. I emailed Liann but my account has yet to be flushed so I thought I would try CSR as John said CSR now knew what to do. I apolgize as I certainly do mean to be a problem customer but now I feel like I may be one in TIV's view but I hope I am wrong and not considered a problem as I simply inquired with John what I was to do,then did it, and then followed up on the status of the flush.
    Antoine: Sorry I did not want to imply or am implying that you are a problem customer or any of the sort. I'm only trying to explain that what we are capable of at this time. Which is very much different then what you are requesting and stating that John informed you. As said I will contact John and hope to get a clear statement on this.
    Antoine: I should have more information on this within the next 24 hours, unfortunately right now there;s nothing I can do.
    you: Sidenote-lots of words left out,mispelled,and other typo mistakes in my las statement. I have not been drinking either but I should grab a quick one,LOLOL, seeing all the mistakes I made in my last statement but hopefully it can be deciphered!!
    Antoine: Not to worry, I have seen much worse. I understand, I will contact John and hope to get to the bottom of this for you by tomorrow.
    you: I will keep my lips sealed and I guess I may play since my email to Liann where I did not want to disturb the amounts until the $44000.00 was complete but I was under the impression the subject flush would be done soon after I gave Liann and cc'ed John the amount as John iirc said it would be done manually. I know TIV wrongly reversed $7000 in withdrawals and it may have been you Antoine who called me and manually corrected TIV's reversal mistake in about 10 minutes while I witnessed and confirmed the corrections on my puter as whomever was manually correcting as we spoke
    Antoine: I believe it was not me who called, but this issue should be cleared up most likely by tomorrow I believe. This depends how fast John is able to reply to us.
    you: My memory still works as I just looked at my notes and it was Antoine on 2-1-08 who called and manually corrected while we were speaking. I assume there is only one Antoine but it could have been another since it occured on February 1st.
    Antoine: One moment please
    Antoine: Yes that was me, sorry that was a long time ago.
    Antoine: This would be for the 7000 that was going through ACH at that time
    you: Good notes and memory,huh??
    Antoine: Indeed so
    Antoine: But I remember the issue now as well.
    you: Exactly, TIV w/o sending the correct email per you said that day I had to use EWX
    Antoine: Yes as ACH was back then only for cash outs when Credit Card deposits where made. Your deposit was through eWalletXpress so that option had to be used
    you: So we both have good memories,lol
    Antoine: Once I know the issue I can remember most of it.
    Antoine: However as I deal with thousands of issues each month it sometimes hard to do.
    Antoine: But I will contact John for you and inform you as soon as I know more, or John will contact you himself.
    Antoine: I have however left a message to inform me of any information that was provided to also be provided to me so we at the CS office will be completely informed.
    Antoine: Sorry if my English is not perfect, it is not my primary language
    you: Well all can say is am emotionless and spechless.
    Antoine: I'm sorry, I might not respond right away as there are currently multiple chats coming in. however please rest assured I will do my best to respond in a timely manner.
    you: I can provide you exactly what John has said but it does not tell how to do the manual flush otherwise I would come and it myself but the fact that I or anyone else at least at CM can have whatever amount they chose flushed is a statement of fact made by John and we would not have exchanged emails the last couple of days based on something that is not possible I bet,lol
    you: do it I meant
    Antoine: Sorry for the delay
    Antoine: I understand, however the only instructions john has left us is that you are aware of the casino limits and to flush the cash outs when they are made.
    Antoine: Other then this we have no further notes or comments on this, nor is there anyway for me or any other customer support representative to flush any full account balance nor make any cash out on any players behalf this for us is impossible to do.
    Antoine: The only thing I'm able to do at this time would be to flush $2000 for today when the cash out is made. And to request further clarification from John on this issue.
    you: I am going to depart emotionless and speechless and I will send this to Liann and tell her we will revise the numbers once all is square as I may play a little but I will not give it all back. I gonna pour me a triple Crown and Seven,,,Be Well Antoine,,,TTYS,Garry
    Antoine: Best of luck Garry, have a good night. You should hear back from either us or John very soon.
    you: BYE
     
    4 people like this.
  8. May 27, 2009
  9. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    Re-thinking and not to steal Rob's thunder, maybe CM can split my posts and PINA's one related post into a separate thread. Just not sure how much more needs to be said although there is a shipfull that has not been revealed. What has been accomplished???...........Google perhaps. Rival et al remain pillars of the community. Some have asked moi otr why I chose not to participate in certain threads, I replied and meant I may do your concern/cause/issue more damage than good. And so it goes:)
     
    2 people like this.
  10. May 27, 2009
  11. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Much clearer understanding now Nash, thanks. You're right, it does belong in a separate thread. I absolutely think it should be discussed. Obviously, no point in a PAB as you have since played the money back, and closed your accounts (understandably I might add).

    Let's see what Bryan and/or Max think.

    EDIT: Bryan's gonna split it in the morning Garry....okey dokey? :D
     
    3 people like this.
  12. May 27, 2009
  13. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    The whole chat is Rival BS as I knew during the entire chat, Antoine could manually flush any amount desired as I witnessed the manual correction in the Cashier:rolleyes: in February 2008 and would again eventually so just another misunderstanding in August 2008. No "intent" as I STRONGLY mentioned just by chance in April 2008. Of course, all from January 2008 to present is surely just trivial misunderstandings, coincidences, fill in the blank. ARRRGGHHH!!!
     
  14. May 27, 2009
  15. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    Sorry I missed that:oops:.........Will zip it the rest of the day, I swear Rob:cool:......Thanks Pina and Bryan:)
     
  16. May 27, 2009
  17. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    No problems buddy, enjoyed reading about what had happened. This is all good info to have here. Look forward to reading the next excerpts from your experience..;)
     
    1 person likes this.
  18. May 30, 2009
  19. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Okay Nash, we've got the thread (thanks Max). Let's discuss this. I, for one, want to know more. I'd like to know if they ever gave you an idea how long it would take for you to receive your 40K plus? And I'd also like to know what happened with the progressive that you won at Rival? Were you ever paid out? How long did it take, etc?

    This thread is perfect timing, given the fact that Rival just had a lucky player hit a 1/4 million jackpot on one of their progressives.
     
    1 person likes this.
  20. May 31, 2009
  21. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    I'd also like to thank you for your posting, this story needs to be told.

    So did John get back to you or did someone else and when?

    If no one got back to you, how long did the money remain there until you played it back?
     
  22. May 31, 2009
  23. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    PINA, you sure??:p

    I would like to let progressive thread have its' due. I will be glad to readdress and elaborate on this issue and perhaps numerous others but it will take a lot of time and in order to not where possible comingle the issues, each should be addressed independently.

    The first issue concerns "flushing/cashins" or being able to remove one's balance from their wagering account balance. Consider the term "withdrawal(s)to define the actual disbursement of winnings per se to the winner per the (contradictory:rolleyes:) TandC's maximum daily, weekly, and monthly limits."

    Once it was clearly stated in April 2008 that beginning immediately, one's wagering account balance in excess of the maximum daily, weekly, and monthly max. limits could now be removed from their wagering account balance, the terms "flushing/cashin(s)" has to distinguished from the term "withdrawal(s)" as they would no longer be one and the same. So the real issue initially or as this thread should somehow be titled is could one beginning in April 2008 actually have an amount removed from their wagering account balance (if desired for a number of reasons) when the subject amount exceeds the daily, weekly, monthly max. limits. Then the excess subject amount is set aside (Antoine's chat term). Then the excess amount is disbursed (aka "withdrawal") via installment payments to the player according to the actual TandC :rolleyes: daily, weekly, and monthly max. limits. until the player is paid in full.

    AAARRRGGGGHHHHHHHHHH:):)
     
    Last edited: May 31, 2009
  24. May 31, 2009
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Nash,

    A couple of quickies:

    Were you paid your progressive win in one lump sum?

    If not, have they paid you in full yet?
     
  26. May 31, 2009
  27. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    CHEERS!!
     
    2 people like this.
  28. May 31, 2009
  29. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Just to throw a little balance into this thread and thread title.

    Most RTG Casinos that are in fact "Accredited" here also do not offer you the option of "Flushing" your account balance and further also have weekly payout limits set in place and have had these for quite some time now.

    Just a few examples from the "Accredited Casino List":

    ClubWorld Casinos:
    Please also note that, apart from Network Progressive Jackpot wins, the maximum withdrawal per week is $//3,000. As such cash out requests of a larger amount will be paid in weekly installments.
    You must register/login in order to see the link.

    Rushmore Group:
    6. A maximum of $4000 (Four Thousand US Dollars) will be sent per week, all balances will be sent in increments of $4000 the following week(s).
    You must register/login in order to see the link.

    Buzzluck Casino:
    ix. Withdrawals may be limited to a combined maximum of 5,000.00 Euros per week. If a user is requesting a withdrawal amount greater than 5,000.00 Euros, Buzzluck will pay 5,000.00 Euros each week until the total amount is settled. If the user hits the 100% jackpot on any of the following games, he/she will be paid in full directly by Hastings International, B.V.: Caribbean Draw, Caribbean Hold 'em, Caribbean Stud, Let Em Ride, Jackpot Pinatas, Shopping Spree, Mid-life Crisis, WinAMillion, The Shark, I.R.I.S. 3000, Crazy Dragon, Light Speed, It's Good To Be Bad.

    Sun Palace Casino:
    2. All payouts over $5,000 will be paid out via installments not exceeding $5,000 per week. For example, a $17,500 winner will be paid $5,000 in week one, $5,000 in week two, $5,000 in week three, and $2,500 in week four.
    You must register/login in order to see the link.

    Regardless of the above though, any "Progressive Jackpot" won anywhere should be paid out in full at one time!
     
    2 people like this.
  30. May 31, 2009
  31. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    IIRC didn't Nash win his progressive at a Rival
    an wasn't it noted in this forum by John from TIV
    that the max cashout was changed?

    I could be wrong but I dont think so

    Cindy:rolleyes:
     
  32. May 31, 2009
  33. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    [
    Yep

    Nope
     
    1 person likes this.
  34. May 31, 2009
  35. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
  36. May 31, 2009
  37. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    just a snip here

    FTR, I was to be paid in weekly installments that may or may not have been patron specific on a case by case basis as I was to be paid in much larger installments than TIV's normal payment disbursements and TandC's. Furthermore, I never found any payment information pursuant to payment on a Rival's progressive jackpot that is won on any of the other Rival's websites I visited but I read most very quickly. I did ask Sloto's C.S. the hypothetical question you mention above for when you do win a progressive. Sorry Sdaddy, no lump sum payment but rather installment payments. The answer was concise and specific. It is possible they may only pay according to their TandC's which if you are a new customer reads $5K/month with any balance remaining in your cash balance casino account until paid in full and it is no secret why that occurs (I will refrain from using the word Wiki implies for this).Perhaps, Sloto would be flexible but they certainly were not with me pursuant to another situation but I just said OK and agreed, imagine that

    I assume most noticed that I stated above "was to be paid" and did actually receive part of the first installment. As the perfect storm was occuring but not relevant, regardless, to the question (see below) I previously posed to CS and have not received a direct answer to date, so I just composed the following inquiry which I may or may not send to Rivals for a direct answer:


    http://www.casinomeister.com/forums...ivals-largest-progressive-date-hit-tiv-6.html

    Cindy:rolleyes:

    but I know there is also a post out there where John from TIV when he was at TIV where they talked about getting the min raised
     
  38. May 31, 2009
  39. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    No, that's what the cashout limits have always been at Rival Jas, 2K per day and 4K per week max for everyone..:)

    You can also see right here on the right hand side of the page... You must register/login in order to see the link.
     

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