gilliebean
Dormant account
- Joined
- Jun 30, 2017
- Location
- Southampton, UK
Hey all,
Fairly newish to slots - maybe a few months in - but today I've come across something I haven't encountered before and wonder if this is standard procedure with online casinos...? So I joined up today and took out welcome bonus of 100% plus 100 free spins over 5 days on some nice looking slots. Wager was 35xB. I've seen recommendations for this casino on both here and other sites - but I don't want to say which one I'm referring to at the mo, just in case this is common practice etc...
So I deposited £20, played through my initial 20 FS on Gonzo's Quest and won about £10.. once the free spins were over, I decided to keep going and a few spins in I hit the Bonus Game Free Falls twice in 5 spins. I thought typical using bonus money but hey ho, more to wager with. Then I noticed that my balance which had gone from £50ish to just over £130, said real funds £98 odd, at which point I realised cash was played prior to bonus money. I spoke to live chat, who were lovely and said I could withdraw as long as ID checked out, as I'd been playing with real money, but that I'd lose the untouched £30 odd bonus. Fair do's.
However, although all of my documents had already been approved when I joined (super fast I may add!) and although when I withdrew it said that the payment would be in my account within an hour (hmmm...) , I later received an email saying I hadn't wagered enough to withdraw.
Apparently their terms (which I found 3 links in from the Welcome Bonus terms) are that their min dep of £20 needs to be wagered at least twice before any withdrawal. And this is the case on every single deposit..not just one tied to a bonus.
Is this standard? I've played on many sites including Sky, Will Hill, Royal Panda, VS, Trada, PPower etc and never heard of this? I get the whole money laundering shizzle, but why do other sites like those listed above not have to implement such a thing? It doesn't seem worthwhile to me as a fairly low roller to play at a casino (albeit with a much better site/game selection) if I can't enjoy a cheeky win from a £20 deposit here and there without having to wager £40....
P.S. UK players - which sites do you use most regularly? (Slot wise!!! :icon_twis: )
Thanks xx
Fairly newish to slots - maybe a few months in - but today I've come across something I haven't encountered before and wonder if this is standard procedure with online casinos...? So I joined up today and took out welcome bonus of 100% plus 100 free spins over 5 days on some nice looking slots. Wager was 35xB. I've seen recommendations for this casino on both here and other sites - but I don't want to say which one I'm referring to at the mo, just in case this is common practice etc...
So I deposited £20, played through my initial 20 FS on Gonzo's Quest and won about £10.. once the free spins were over, I decided to keep going and a few spins in I hit the Bonus Game Free Falls twice in 5 spins. I thought typical using bonus money but hey ho, more to wager with. Then I noticed that my balance which had gone from £50ish to just over £130, said real funds £98 odd, at which point I realised cash was played prior to bonus money. I spoke to live chat, who were lovely and said I could withdraw as long as ID checked out, as I'd been playing with real money, but that I'd lose the untouched £30 odd bonus. Fair do's.
However, although all of my documents had already been approved when I joined (super fast I may add!) and although when I withdrew it said that the payment would be in my account within an hour (hmmm...) , I later received an email saying I hadn't wagered enough to withdraw.
Apparently their terms (which I found 3 links in from the Welcome Bonus terms) are that their min dep of £20 needs to be wagered at least twice before any withdrawal. And this is the case on every single deposit..not just one tied to a bonus.
Is this standard? I've played on many sites including Sky, Will Hill, Royal Panda, VS, Trada, PPower etc and never heard of this? I get the whole money laundering shizzle, but why do other sites like those listed above not have to implement such a thing? It doesn't seem worthwhile to me as a fairly low roller to play at a casino (albeit with a much better site/game selection) if I can't enjoy a cheeky win from a £20 deposit here and there without having to wager £40....
P.S. UK players - which sites do you use most regularly? (Slot wise!!! :icon_twis: )
Thanks xx