I am having serious issues with Royal Vegas Casino.
I tried five times to deposit $100.
All five times the deposits were rejected, but
according to my bank they were approved.
Even though all my bank needed was a fax stating that the
transactions (I even obtained all the transaction numbers for them)
were rejected, they refused to send the fax, stating it was not company policy.
I now have to wait seven days to get my $500 back, for simple
want of a fax.
Not only would they not send the fax, they basically said I did not
understand the issue. Each time, they came up with a different, obviously hedging, answer. Why would they not send a simple release form? I am furious! So much for VIP membership.
So, my question is this, is the release of funds form standard practise, as my bank manager says, or a figment of my imagination, as according to Royal Vegas?