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Bonus Complaint Is this normal?

Discussion in 'Casino Complaints - Bonus Issues' started by Demetris, Nov 26, 2012.

    Nov 26, 2012
  1. Demetris

    Demetris Dormant account

    hey, I'm new here...
    please tell me if this is the norm with bonuses...
    I made a 25E deposit at Betfair casino.After a while playing blackjack, i got a popup that said i had earned a 50E bonus! I accepted it( after confirming on the phone it was a 10x playthrough requierement).
    I lost that money, and i deposited again yesterday.After playing a while, i noticed that my real money balance was 0E and my bonus balance was 28E...
    On the phone they told me that, because I had a remaining balance of 0.09c , my funds are now bonus funds. They only thing they could do was to remove my bonus balance so to clear the bonus requirements...
  2. Nov 26, 2012
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    Not really, most softwares will recognise a "negligible balance" like this and drop the WR if a fresh deposit is made. I think RTG does this for under $1, and Microgaming also does this for a similar amount.

    I can't see how you get 0.09c left from playing Blackjack, this normally happens when playing slots.

    To avoid this potential problem, experienced players get rid of such small balances by finding a slot to bet 1c per line and enough lines to get rid of the balance. Logging off and then logging on again with a 0.00 balance before depositing should reset the bonus account on all softwares that don't carry over the WR.
  4. Nov 26, 2012
  5. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    no its not normal
    usually when the balance is less than $1 they do not carry more WR
    but i sthill dont understand like vwm said, how to get $0.09 playing blackjack
  6. Nov 26, 2012
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Just a quick note to you and any other "newbies" reading this thread: BetFair is a very ROGUE casino and should be avoided by all players.

    2 people like this.
  8. Nov 30, 2012
  9. zaalouk29

    zaalouk29 Banned User - troll

    customer service
    betfair is a very reputable place and all this rogue thing doesnt mean a thing to thousand and thousands of satisfied customers...my 2 cents
  10. Nov 30, 2012
  11. Mousey

    Mousey Ueber Meister Mouse

    Pencil Pusher
    ... until they get screwed...

    my quarter's worth...
    4 people like this.
  12. Nov 30, 2012
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    The big problem is that when they screw up, they expect CUSTOMERS to finance it, not the managers of shareholders.

    If you had a builder in to fit a new bathroom and he dropped the basin & broke it, who would you expect to be paying for the replacement, him (or her) or you, the customer?
  14. Nov 30, 2012
  15. maphesto

    maphesto Dormant account

    This is probably why you have to have 20 genuine posts to qualify for the poker freeroll. To make sure you are genuin and not a troll.

    Please, read about Betfair before you make comments just to achieve enough posts to qualify for a tourney.

    Begin with this:


    Then this:


    Go ahead! :D
    1 person likes this.
  16. Jan 27, 2013
  17. Demetris

    Demetris Dormant account

    i played some few spins to try my luck, thats y i had 0,09 left. pretty standard.
    i believe what they did was rogueish!! i self-excluded myself from there
  18. Jan 28, 2013
  19. akrus88

    akrus88 Experienced Member

    I thought it is normal. I knew that in RTG if your balance drops down 1$, the bonus is stopped. I did not know this happens allso in MGS, great news!
    On Netent if you have 0,01€ on your bonus balance, the bonus will carry over to your next deposit. Some times it actually does carry over, even though your balance is 0,00 because of technical issue. This has happened to me couple of times with netent.

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