Bonus Complaint Is this normal?

Demetris

Dormant account
Joined
May 25, 2011
Location
CY
hey, I'm new here...
please tell me if this is the norm with bonuses...
I made a 25E deposit at Betfair casino.After a while playing blackjack, i got a popup that said i had earned a 50E bonus! I accepted it( after confirming on the phone it was a 10x playthrough requierement).
I lost that money, and i deposited again yesterday.After playing a while, i noticed that my real money balance was 0E and my bonus balance was 28E...
On the phone they told me that, because I had a remaining balance of 0.09c , my funds are now bonus funds. They only thing they could do was to remove my bonus balance so to clear the bonus requirements...
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
hey, I'm new here...
please tell me if this is the norm with bonuses...
I made a 25E deposit at Betfair casino.After a while playing blackjack, i got a popup that said i had earned a 50E bonus! I accepted it( after confirming on the phone it was a 10x playthrough requierement).
I lost that money, and i deposited again yesterday.After playing a while, i noticed that my real money balance was 0E and my bonus balance was 28E...
On the phone they told me that, because I had a remaining balance of 0.09c , my funds are now bonus funds. They only thing they could do was to remove my bonus balance so to clear the bonus requirements...

Not really, most softwares will recognise a "negligible balance" like this and drop the WR if a fresh deposit is made. I think RTG does this for under $1, and Microgaming also does this for a similar amount.

I can't see how you get 0.09c left from playing Blackjack, this normally happens when playing slots.

To avoid this potential problem, experienced players get rid of such small balances by finding a slot to bet 1c per line and enough lines to get rid of the balance. Logging off and then logging on again with a 0.00 balance before depositing should reset the bonus account on all softwares that don't carry over the WR.
 

bsilva028

Banned : multi-account fraudster
PABaccred
PABnoaccred
Joined
Jul 16, 2010
Location
portugal
no its not normal
usually when the balance is less than $1 they do not carry more WR
but i sthill dont understand like vwm said, how to get $0.09 playing blackjack
 

zaalouk29

Banned User - troll
Joined
Jan 22, 2012
Location
canada
betfair is a very reputable place and all this rogue thing doesnt mean a thing to thousand and thousands of satisfied customers...my 2 cents
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
betfair is a very reputable place and all this rogue thing doesnt mean a thing to thousand and thousands of satisfied customers...my 2 cents

... until they get screwed...

my quarter's worth...
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
betfair is a very reputable place and all this rogue thing doesnt mean a thing to thousand and thousands of satisfied customers...my 2 cents

The big problem is that when they screw up, they expect CUSTOMERS to finance it, not the managers of shareholders.

If you had a builder in to fit a new bathroom and he dropped the basin & broke it, who would you expect to be paying for the replacement, him (or her) or you, the customer?
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
betfair is a very reputable place and all this rogue thing doesnt mean a thing to thousand and thousands of satisfied customers...my 2 cents

This is probably why you have to have 20 genuine posts to qualify for the poker freeroll. To make sure you are genuin and not a troll.

Please, read about Betfair before you make comments just to achieve enough posts to qualify for a tourney.

Begin with this:

https://www.casinomeister.com/forums/threads/betfair-issues-was-on-probation.53540/

Then this:

https://www.casinomeister.com/forums/threads/betfair-bonus-fiasco.41102/

Go ahead! :D
 

Demetris

Dormant account
Joined
May 25, 2011
Location
CY
i played some few spins to try my luck, thats y i had 0,09 left. pretty standard.
i believe what they did was rogueish!! i self-excluded myself from there
 

akrus88

Dormant account
Joined
Aug 6, 2012
Location
Finland
I thought it is normal. I knew that in RTG if your balance drops down 1$, the bonus is stopped. I did not know this happens allso in MGS, great news!
On Netent if you have 0,01€ on your bonus balance, the bonus will carry over to your next deposit. Some times it actually does carry over, even though your balance is 0,00 because of technical issue. This has happened to me couple of times with netent.
 
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