Is this normal (Welcome bonus)

[PankkiRikki]

There was no mentioning that the spins had to played straight away or needed to wager the amount of deposit Bonus + Bonus from free spins x times. I assumed these terms would be valid

2.3. After the first deposit, any free bonus must be turned over 50 times before any withdrawal request is made and can be claimed only once per computer or household. Play at certain games will contribute a different percentage to the playthrough requirements. Check here the playthrough contribution percentage

2.4. The maximum withdrawal amount for any free no deposit bonus and free games (free spins) is $100 (or the corresponding amount in the account currency) voiding any exceeding funds from the player’s balance.

If i would managed to wager the whole amount with the bonus won from free spins and say won 3k total, would have these terms then became effective?

 

[Googobucs]

That's bad really. So say the player busts out (like the OP did) with say 1000 WR remaining then takes his free games later:

He wins £10 with them which has a 50x WR of £500. He is also restricted to a £100 withdraw. So he proceeds to try and wager this £10 50 times, and then finds he actually has to wager it 150 times as he carries over the 1k from the original SUB?

This is effectively then a 'sticky' bonus that is being carried over to a separate promotion. Borderline rogue IMO.

Mad. The terms need to recommend that the player plays the free games BEFORE proceeding with his deposit/SUB play.

If he does that, then I take it the £100 max cash-out won't apply as he has absorbed the free games within his normal deposit/SUB play which has no maximum?

The terms are badly lacking in clarity.

In all fairness, every time I have received free spins with a deposit bonus I have always understood that the deposit bonus and free spins were a combined offer that went together. That is why I made the argument that I did. In Fact RTG software directs you to play the free spins immediately.

It seems that this software (MG) either cannot or did not direct the player to use the free spins first but it probably should have in this case.

So it looks like there are 2 different types of offers being made by many casinos and it's important for players to know the difference when accepting them.

1. A bonus that includes free spins.
2. A bonus that once completed will earn you free spins as a separate bonus.

If every time I got free spins with a bonus it was after the fact, I would have been just as confused as the OP. Since Ive always gotten them upfront I would be confused if I did not get them right away.

Both are valid bonus structures it's a matter of the player understanding what they are getting.

 

[PankkiRikki]

I dont play RTG , just casinos that have all top providers / Microgaming downloadable software. Neither on these there was never any bonuses left behind after the deposit bonus was either cleared or busted out before meeting wr, when i have played the spins always afterwards. Since today many casinos are also offering the spins wager free were they with or without deposit bonus.

 

[Gia - GoWild]

Hi everyone,

Indeed, as mentioned in the terms and condition, the maximum withdrawal for no deposit free spins or no deposit bonuses is $100.

However, the free spins PankkiRikki received were part of a deposit promo and they were issued on top of the deposit bonus, while PankkiRikki still had the deposit and bonus balance in the account, not after he had finished playing.

Therefore, as it was explained to him on Livechat when the free spins were issued, the spins did not have any maximum withdrawal limit.

Nevertheless, we will take the feedback all of you gave us on this matter and we will see what changes we can make to avoid any misunderstandings in the future.

With that in mind, we also managed to give PankkiRikki another chance to win, to make up for the misunderstanding. PankkiRikki you have a PM with all the details.

Regards,
Gia

 

[PankkiRikki]

Yes. The account was added 1000 loyalty points = 1€ . I dont mean to disrespect you but lol..

 

[Tirilej]

Yes. The account was added 1000 loyalty points = 1€ . I dont mean to disrespect you but lol..

Hey, that's 100 spins on 1 line

 

[PankkiRikki]

BTW, i was on a mobile, therefore!! THIS offer were just a normal promotional mater.(my friend got the same mail 1000 points free + 5000 more for depsosit over 20 or more) iv'e would have not even able to to redeem the 1k point without the base 4,*K points, so shame on you trying to give me this AS '' we also managed to give PankkiRikki another chance to win, make up for the misunderstanding. I can swallow the misleading / terms / that i lost technically100€(even i should not) ......But CMON Please make your terms clear about ''FREE'' SPINS/BONUS & DEPOSIT SPINS!!! And don't try sugar coat things

 

[PankkiRikki]

Am i just retard or are the terms really just misleading?

Some how the screenshot got double posted, i just circled part that gia brought up in the other , (tryin to edit screenis/delete wont work?)