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Is this normal practice?

Discussion in 'America the Beautiful' started by rena35, Apr 6, 2018.

    Apr 6, 2018
  1. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    Well i know i have a thread about my birthday bonus but i thought it would be ok to start a new post. I did contact the rep for Red Stag casino which i believe to be Sloto . I sent a pm yesterday because i had some questions. When i received no response i contacted support at the casino by email with the questions i had. Please keep in mind i have not deposited at this casino in more then 3 months because of them cutting my free tournaments stating i did not deposit enough. I did deposit i think 3 times but that did not sit well with me. I am very much out of the loop but basically i was offered a match if i re deposited my win lol. I have never had a gambling problem and the answer is no. I won 300 bucks which was cut to $160 minus 85 for money gram withdraw. I also asked about my tourneys. I will let whatever they send come to me. I have no desire to play it back. Hopefully the rep will respond to my pm and i can find another way to have it sent without the wait and 85 fee but if not, i am still going to let it ride. The email i received is below.

    Hello xxxx,

    This is Pete from Red Stag Casino, we hope all is well.

    At this point, since your withdrawal is still pending, you can redeposit the money back to your account and request another withdraw via bitcoin, but by soing this, the process will have to start from the beginning and you will have to wait another 72 hours for processing.

    The transaction fee for the Money Gram payout will be taken out of the amount that you will be paid. for the specifi amount, you will have to await until the payout is processed and you shall receive an email with those details.

    Please keep in mind that there is a special promotion for your very first deposit: 275% bonus match and 100 free spins for the Dolphin Reef game. *Minimum of $25

    To claim this promotion, you just have to contact us by phone, chat or email right after you make the deposit so we can apply the bonus.

    Best Regards

    Pete


    Maybe it is normal to be offered a bonus match and freespins. Been out of the loop for a long time sticking to 2 or 3 casinos. I played because of the birthday chip they offered me which was kind of them. Even the fact that they are going to pay me even though i have not deposited in a long time is great. Hopefully the rep will contact me soon so that i can find a different way to receive the funds without having to pay the huge fee.
     
  2. Apr 9, 2018
  3. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    No response no payment. I'm still am not sure i PM the right rep. Such a small amount too. I think i will stick to my 3 casinos.
     
    goatwack likes this.
  4. Apr 12, 2018
  5. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Hi Rena35,

    I sent you a PM with an update.

    Best,

    Ms. Sloto
     
  6. Apr 12, 2018
  7. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    Thanks so much. I read the pm and i am very happy to hear it. I look forward to playing at the Sloto group again.
     
  8. Apr 12, 2018
  9. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    Payment received tyvm :).
     
    ChrisNobles, Sloto and goatwack like this.

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