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The story goes like this;
I created a ‘test’ account to try 3Dice to see if I liked it.
My user name was something like ‘sdfafgw.’
I don’t see anything wrong with this I do it at all online casinos when I am checking them out and it has never caused problems before.
At 3Dice I was immediately set upon by one of the customer representatives and told something like;
“We don’t like people with funny names here.”
I explained that I won’t be long as I was just checking out their casino to see if it’s worthwhile.
This seemed to satisfy the customer representative and he/she went away.
The account was open for around two weeks I think.
I must have logged on roughly 4-5 times during this small time frame.
I was looking mainly at the video poker selection.
I was just starting to examine their table section and shortly after this I found that I could not log in.
So I contacted customer support, "Anna" I think her name was.
I kindly explained my situation and she said that I need to email support and ask them to re-open the account.
So I did and waited about 24 hours without a reply. I then decided to go back to live chat to see if they could do anything.
I was then told by Lance;
“You have to provide your actual details before we will let you look at the casino.”
**********************************************************
3Dice are the only casino that I have encountered that has ever requested this.
I don’t know about anyone else, but I place a value on my personal details.
If I were to provide my actual details before I can even look at what the casinos have to offer, half the online casinos would have them by now.
If you did this, you would be subject to relentless spam and put yourself at risk of fraud.
This is the last thing anybody wants.
It is very clear to my mind what is going on, I think this statement by 3Dice sums it up;
“We don’t like people with funny names here.”
If you ask me, “Enzo” is a funny name too.
The story goes like this;
I created a ‘test’ account to try 3Dice to see if I liked it.
My user name was something like ‘sdfafgw.’
I don’t see anything wrong with this I do it at all online casinos when I am checking them out and it has never caused problems before.
At 3Dice I was immediately set upon by one of the customer representatives and told something like;
“We don’t like people with funny names here.”
I explained that I won’t be long as I was just checking out their casino to see if it’s worthwhile.
This seemed to satisfy the customer representative and he/she went away.
The account was open for around two weeks I think.
I must have logged on roughly 4-5 times during this small time frame.
I was looking mainly at the video poker selection.
I was just starting to examine their table section and shortly after this I found that I could not log in.
So I contacted customer support, "Anna" I think her name was.
I kindly explained my situation and she said that I need to email support and ask them to re-open the account.
So I did and waited about 24 hours without a reply. I then decided to go back to live chat to see if they could do anything.
I was then told by Lance;
“You have to provide your actual details before we will let you look at the casino.”
**********************************************************
3Dice are the only casino that I have encountered that has ever requested this.
I don’t know about anyone else, but I place a value on my personal details.
If I were to provide my actual details before I can even look at what the casinos have to offer, half the online casinos would have them by now.
If you did this, you would be subject to relentless spam and put yourself at risk of fraud.
This is the last thing anybody wants.
It is very clear to my mind what is going on, I think this statement by 3Dice sums it up;
“We don’t like people with funny names here.”
If you ask me, “Enzo” is a funny name too.