Is this harasment

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
Hi i havent had a problem with a casino for a while but have had a little bit of one with this group and would like your comments of whether or not i am guilty of harrasment.

HostMarie: Hi, Welcome to our Poker room. How May I Help you today? sweetdenny: hello its me again marie i will be quick
sweetdenny: remember earlier u said that it is not possible to partialy reverse a withdrawal
sweetdenny: and therefore you see no problem with my account sweetdenny: can u have a look at the chat u sent me from 2007-03-12 sweetdenny: with host stephen
HostMarie: I will
HostMarie: One moment please
sweetdenny: in particular the line that goes
sweetdenny: 12 17:09:23 HostStephenE SWEETDENNY OK let me tranfer some of the 390.00 back over for you to play with if that's ok
HostMarie: One more moment please
HostMarie: One more moment please
HostMarie: Ok, i have read carrefully the chat, i will now check your transactions
sweetdenny: ok and from the chat u see that partial reversals were possible and did happen all the time i had them done numerouse times
HostMarie: not at all
HostMarie: I am still looking into it
sweetdenny: marie it is there in black and whiye i cannot doctor the chats u sent me them
sweetdenny: partial reversals were possible and did happen
sweetdenny: i do not know if u have bene with the company long maybe it happened before you started but belive me they happened
HostMarie: I have been with the compagny long enough
HostMarie: i have now the answer to your question
sweetdenny: i did not have a question
HostMarie: After that chat the 390 were put back in your Poker cashier HostMarie: 2007-03-12 15:14:27 deposit poker/download FundTransfer 390.00 approved
HostMarie: you can see this in transaction history
HostMarie: So what funds were you awaiting for ?
sweetdenny: i cant see anything in my history
HostMarie: you knew at the time that he did put the funds in your cashier HostMarie: there is no lost money
HostMarie: You should
sweetdenny: marie thats was not the chat in question
HostMarie: go to My Account / transaction history
HostMarie: and select the date 12/03/2007
HostMarie: and you'll see
sweetdenny: i highlighted that chat as it clearly states him saying he will reverse some of it why would he say that if it didnt happen all the time which it did
sweetdenny: marie i cant select specific dates
sweetdenny: it only allows current month or previous month
sweetdenny: i have only looked at 5 of the chats u sent me so far and there should be a lot more chats than that for me to look through
HostMarie: HostStephenE SWEETDENNY oK let me tranfer some of the 390.00 back over for you to play with if that's ok
sweetdenny: yes HostMarie: ok now have the 390 i cashed out last nite HostMarie: So you did receive the funds in your cashier sweetdenny: marie i cant view what happened
sweetdenny: but i know for a fact that partial reversals happened a lot HostMarie: You did say on the chat you received them
HostMarie: it was done as you were on chat
HostMarie: 2007-03-12 15:14:27 deposit poker/download FundTransfer 390.00 approved
HostMarie: 2007-03-12 15:14:27 deposit poker/download FundTransfer 390.00 approved s
weetdenny: marie partial reversals happened
HostMarie: No, it does not happen. i work here, I can confirm to you now that partial reversal does not happen.
sweetdenny: ok well whatever they were doing on my account amounted to partial reversals
sweetdenny: i know what happened
HostMarie: Anyway, were you refering about this problem in your account? HostMarie: What was your initial query?
sweetdenny: emma and steven said they saw the money being reversed sweetdenny: so why do they say they saw it on the transaction and u say it is not possible who is wrong
HostMarie: It happens that cash outs are caneclled by our security department or bounce back
HostMarie: This is correct
sweetdenny: ok so if emma and steve said they saw partial reversals are you saying they are lying
HostMarie: Please don't start on this again, you did this with Steve. You are playing with words. Just wait on Monday for Emma to contact you. if I am wrong, it will be better for you to deal with her.
HostMarie: At this time, I can't help you further, exactly the same as earlier sweetdenny: i am not playing on words
HostMarie: Please wait Monday to get an email from Emma
sweetdenny: emma said specifically she saw the 100 partial withdrawal sweetdenny: reversal
sweetdenny: you are adamant tjhat this is not possible so i have been lied to then
HostMarie: Please wait Monday to get an email from Emma, I can't help you mfurther at this time
sweetdenny: you can help me
HostMarie: Please wait Monday to get an email from Emma, I can't help you mfurther at this time
sweetdenny: you can answe me
HostMarie: Obviously i can't answer you
sweetdenny: ARE YOU ADAMANT THAT PARTIAL WITHDRAWALS ARE NOT POSSIBLE
HostMarie: Because I am not aware of full details about that
HostMarie: Please wait Monday to get an email from Emma, I can't help you mfurther at this time
sweetdenny: highlightening chat is immature
HostMarie: I have advise you that I can't help you further at this time. HostMarie: If you keep insisting I will have to remove your chat until Monday HostMarie: So Please wait Monday to get an email from Emma, I can't help you mfurther at this time
sweetdenny: you can answer the question are u adamant are partial withdrawals not possible
HostMarie: You have now lost your manager chat. I am sorry about this. I know you are not spamming, but if you can't wait until Monday, i can risk to lose more time for me and my team
HostMarie: can't risk*
sweetdenny: why will u not answer a question sweetdenny: i am asking one question and u are banning me from chat for wanting an answer
HostMarie: Yes, i ban your chat and you should understand that If I say I can't help you further at the moment, it is because I can't. You are abusing the chat facility, this is aginst terms and conditions
sweetdenny: how can u consider this appropriate from customer support
HostMarie: a team leader is already taking care of your problem
sweetdenny: i am not abusing it by asking a question
sweetdenny: chat is here for asking questions
HostMarie: I will now terminate the chat and you won't be able to speak in a minute.No other hosts will take you on chat as they are unable to help you regarding this matter
sweetdenny: and it is a serious question and u deem it neccesary to ban me from chat
sweetdenny: it si ok i am saving all this
sweetdenny: and will post it all this shows very bad customer support HostAlison: you have been advised on more than one occassion that only Emma can help you
HostAlison: Emma will be contacting you on Monday
sweetdenny: emma cannot answer on behalf of marie
HostAlison: Marie advised you that Emma will be answering your query sweetdenny: i am askign 1 question to marie
HostAlison: Emma is dealing with this and only Emma can advise you sweetdenny: or yourself are partial reversals possible
HostAlison: MArie advised you she couldn't help you further
sweetdenny: she could by answering the question
HostAlison: and I will advise you the same, that Emma is dealing with this, Emma will answer your questions
HostAlison: on Monday
sweetdenny: yet i am threatened with a chat ban because it is a difficult question
HostAlison: because only Emma can deal with it for you sweetdenny: no emma cannot answe on anyone elses behalf
HostAlison: no-one here is going to give you any answer
sweetdenny: why not
sweetdenny: it is not an emma only question sweetdenny: it is a general question
sweetdenny: that any support operator can answer
HostAlison: it' Emma that has taken owenership of your query, Emma is a Team Leader we cannot give you an answer
sweetdenny: so why will no one answer it
sweetdenny: thsi is not a query that emma owns
sweetdenny: thsi is a query to support are partial withdrawals possible sweetdenny: any support person can answer yes or no refusing to answer looks very suspicous to me
sweetdenny: and then threatening to ban me for asking it is a complete farce HostAlison: yes it is, your account queries have been escalated to a Team Leader, therefore only that Team Leader is going to deal with your query and as advised by Marie and myself no-one else here can help you this evening HostAlison: and again as advised by Marie should you continue to ask the same question for which you will get the same answer
HostAlison: then I will ban your manager chat until Monday
sweetdenny: i have not escalted the question of can partial withdrawls to anyone
HostAlison: when Emma can contact you and advise you of everything she has been dealing with sweetdenny: alison this has not been escalted to anyone sweetdenny: please explain to me why you are refusing to answer it sweetdenny: it is a simple question
sweetdenny: why the big conspiracy
HostAlison: because if we give you an answer you will say we are lying, only Team Leaders can cancel withdrawals
HostAlison: if a Team Leader has decided to do something on your account that is up to the Team Leader

sweetdenny: i am not gonna say you are lying i am asking a genuine question which warrants an answer not a chat ban
HostAlison: yes you are because I am going to say that as far as I am aware a partial reversal is not possible
sweetdenny: is it possible to do a partial withdrawal yes or no
HostAlison: like I just said above
sweetdenny: ok now i did not call you a liar did i
HostAlison: not yet
sweetdenny: i want to know why you saw this and marie but emma and steve both say that they can see it onmy transaction but youse cant sweetdenny: alison i have never called anyone a liar
sweetdenny: all i ask is facts and explanations
sweetdenny: this does not warrant chats bans
HostAlison: and as you have been advised Emma has been dealing with this for you, talking to Kay regarding this, I have not been privvy to those conversations so I do not know what they have decided to do. I cannot say something will happen if then Emma has decided to do something different HostAlison: neither can Marie
HostAlison: and nor can any of the hosts that iare in
HostAlison: only Emma knows what has been said in those conversations HostAlison: and for you to keep asking us over and over again when we do not know what Emma has decided is pointless
HostAlison: because all we can answer is that Emma will contact you sweetdenny: ok i am off for now i may be back to chat later or have i been chat banned or not
HostAlison: no you have not been chat banned yet but if you come back on tonight and ask any of the hosts the same question then you will be banned sweetdenny: ok can you just confirm the basis on which i will be banned HostAlison: for harrassing the hosts
sweetdenny: ok so i have been harrasing you by logging on 3 times in the same evening
HostAlison: no by asking the same question over and over and over again and being told the same answer over and over and over again and not accepting that answer
sweetdenny: i ahve spoke to 3 people tonite in total that is not over and over and over as u put it
sweetdenny: but ure description of harrasment has made me laugh at least so good nite
HostAlison: goodnight
 

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
lojo

Me typing in the big letters were brought about by her typing the two lines below in highlighted bold black text which does not show when i cut and pasted this infuriated me as you can see me typing speaking in bold is immature or words to that effect.

HostMarie: Please wait Monday to get an email from Emma, I can't help you mfurther at this time
sweetdenny: you can help me
HostMarie: Please wait Monday to get an email from Emma, I can't help you mfurther at this time
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
That's what I meant:oops: She had repeatedly told you that she couldn't help you and invited you to contact Emma on Monday. Continuing to 'dog' her was impolite at best, don't you think? Of course she had the option of terminating the chat, but that would have only angered you I suppose. Sometimes we just have to step back and take a breath. I hope this works out for you. Best of luck.:thumbsup:
 

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
lojo

Having just had the breather maybe i should have posted the run up to this conversation in that it has been going on for 3 weeks now and i have repeatedly told them that i work during the weeks so cannot speak to emma during the week she has promised the emails and never does.
The only reason that i have been threatened with the chat ban is that they refuse to answer the question of whether partial withdrawals are possible or not and to ban you from chat because they wont answer a yes or no question seems farcical to me.
Is it just me or does it seem suspicious that they will not answer the question and in the end marie just dissapeared from the chat and alison took over.
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
I don't know, sweetdenny. Can you contact Emma through the casino contacts page here?

I wish you the best.
 

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
nope

Nope the said emma is not contactable here and neither is anyone from the site guess im just ranting for a bit here was just shocked that got threatened to be ignored and banned from support chat till monday when i wont recieve the email yet again from emma.( im an a pessimist i know lol )
But i suppose i should be glad it been such a long time since i had an issue to post here just goes to show if you stick to the accredited list here you shouldnt go to wrong.
 

tim5ny

Quit Gambling
Joined
Jun 8, 2003
What is the problem? If they will only reverse the whole amount, then let them do it and then take what you want to use and instantly withdraw the rest. I know by the names that you're dealing with 32Red, and they're top notch. It seems you're complicating something that should be very easy to remedy.
 

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
Tim

The site aint 32red its ukpoker the issue is that they partially reversed a withdrawl and 100 went missing the issue if that half the support is saying that partial withdrawals are not possible yet i have had them done numerous times. So when 100 has went missing and it has been 3 weeks of promised emails that dont happen i start getting a little worried.
 

tim5ny

Quit Gambling
Joined
Jun 8, 2003
I see! Does 32Red own that place? Those names are same names that 32Red support have. (At least Emma and Steven)
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
ahhh... From the part I read it seemed that sometime in the past you had a successful partial withdrawal, and you were just being very assertive wanting another one:eek2: My bad.

So for three weeks they've promised you a 'team leader' will contact you monday, and they never do.

You only have access to customer service on weekends when 'team leaders' aren't available to you.

There are 100(insert money symbol) missing from your account.

You are a bit miffed.
 

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
Tim

Not sure if they own it dont think they are connected though.

As for the support names i would think emma and steve are pretty popular names dont think it would be enough to convince the jury there linked lol.
Think ive seen a lot of dave and susans doing the rounds in casino support as well sometimes i think they just pick popular names for the hosts and there really called meridith penelope and luigi.

Its amazing how a rant and a few voddies and coke calms the nerves.
 

tim5ny

Quit Gambling
Joined
Jun 8, 2003
I didn't think was Emma was a popular name by any means. I've never met an Emma in my life yet! And coupling that name with stephen just made me think it was them. Whatever!

But I never saw the part where money was missing supposedly! I thought you just wanted to reverse part of your cash-out.
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
Bugsy's place or something? Part of the Doyle B network... skin for someone else by now? I dunno who they are.. glad you're are feeling better:thumbsup:


Now... how can you get some satisfaction..?

Maybe someone in http://www.casinomeister.com/forums/poker-complaints/ knows something or someone there... not sure it's ripe to PaB yet, or if you've PaB in the past... Please let us know how it shakes out.
 

reda

Senior Member
PABnonaccred
Joined
Feb 22, 2005
Location
HOUSTON
hi unfortunatley i cant add to much to your situation.. i know it is infuriating when you get banned from chat or a casino with hardly an explanation or some sort of satisfaction. i guess your lucky the casino itself didnt just lock your account. and then when you try to reach the manager or someone they dont take your calls. hope you get it resolved
 

happygobrokey

Dormant account
Joined
Jul 24, 2006
Location
canada
this reminds me of a video i had to watch in training for a job once. when making a customer's change after a sale, they may try to confuse you by asking you to break a bill, or insist they paid with a larger bill than you actually took.

take transactions one step at a time. leave the payment outside the drawer until you've made the change, to prove what amount they gave you, and hand the change out to the customer before beginning a new transaction, such as changing a bill into smaller bills/coins to avoid any mathematical errors. otherwise, you may find yourself out money.

i don't understand why you needed to partially reverse. tim mentioned and i was thinking when reading the OP that why doesn't the guy just reverse it all and then withdraw the excess above the chips he wants to play on?

to save a day or two on the payout time? i doubt it would matter, as i would guess the manager/operator is doing the same as above, but showing it to you as a single transaction. and then somehow a sock gets lost in the wash. just like my training video, except this time it is you the customer who is out money.

and about the harassment issue, i agree with lojo's first post and was thinking also that indeed you were the harassor, not the harassee. if someone starts bipping off at me and being belligerent when i didn't even commit the offence he wants fixed, wtf else can i do than refer them to the proper person who made the error and thus can fix it or account for it, and ask them to excuse themselves from my area so i can serve others? my hands are tied. if i attempt to fix someone else's error, it could easily screw things up worse, for all involved (including myself who needn't be party to it).

:thumbsup:
 

daera

Dormant account
Joined
Apr 24, 2001
Location
USA
Isn't it possible to request a transaction history of the cashier, deposits/withdrawals as well as credits to your account via bonus or something?
 

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