Is this fair of VikingSlots?

jackpotwolf

Dormant Account
Joined
May 14, 2012
Location
scandinavia
Hi!
Some days ago I opened a account with VikingSlots and deposited 3800nok and got a welcome bonus of 2000nok.Since there was no terms or rules attached to the bonus I searched the whole site with no luck(I play on ipad and the mobile version of the site doesent have bonus terms anywhere)
I then decided to not bet more than 50nok per spin(about 5 euro I think)to be on the safe side.I played jackpot jester with 50nok a spin,the problem was when bonus game started and bets increased to 250nok per spinn,but in bonus game you play with winnings accumulated in normal spins and the 250nok spins was not from my money or bonus.Anyway I stopped playing after a few spins not to breach rules.

After this I googled and found the terms and it stated that bet limit on bonus was 5euro/15percent of bonus.Now I contacted support via chat and mail many times without getting a clear answer,just that I should keep playing and find out when if I should make a withdrawel if the bonus breach would be a problem.
So I kept playing and won 43000nok on jackpot6000 with 20nok spins,then I sent a mail explaining that I want a clear answer before continuing wagering my bonus with 61000nok left to wager.
And offcourse now I get a answer that all winning will be forfeited because of bonus abuse.

What you guys and girls think,I know rules are rules.But its not easy to be player when you get a bonus without terms anywhere on the plattform you play on and even if you try to be on the safe side you get punished and confiscated all your winnings because of a few spins in a bonus game.
And then mailing me calling me a bonus abuser.
 
Be careful with Bonuses!
It is crucial  that you understand and agree to the terms and conditions of any bonus that you accept. Most of the complaints that come through our arbitration service are bonus related; it would be safe to say that there are tens of thousands of players who have never complained because they realized after the fact that they did not understand or had never read the terms. Nothing in a casino is free – so whenever you see “free” being used, there are stipulations. It is important for you to understand that.

Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!

Pulver

Dormant Account
webmeister
PABaccred
Joined
Aug 5, 2009
Location
Tellus
I am sorry to say so, but it looks like the casino are acting within their T&C on this one.

Whenever playing with a bonus it is super important to always step within in the rules of the bonus. Some big and well known brands might let a honest mistake slip by, but the norm is that all winnings are canceled I'm afraid.
 

Pulver

Dormant Account
webmeister
PABaccred
Joined
Aug 5, 2009
Location
Tellus
My intention is not to defend Vikingslots, but I checked the norweigan version of the terms and they have a link to "bonuspolicy" on this site Old / Expired Link
 
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