Is this also a problem with Blackjack?

[big_mac]

The $7.50 bet was including insurance, but is showing as paying out as a $7.50 bet.
This didn't happen at the time, but when I logged back in I found that my balance had increased, and had to look through the history to find it.

I haven't tried to play again, and have emailed them about it, but I am concerned that the casino in question might use this as an excuse not to payout - they had only just declined my withdrawal request (after two weeks wait), without yet giving me any reason.

Or am I just being paranoid?
It is supposedly one of the better Playtechs.

 

[winbig]

Or am I just being paranoid?
It is supposedly one of the better Playtechs.

Weird if you ask me....even if it was counting it as a $7.50 bet, your balance would be the same since you won the insurance, not increased. Has to be some kind of glitch. It's not taking it as a bet of $7.50, it's taking it as a bet of $12.50. Insurance on that would equal the $18.75 that it's showing.

Seems to me the software added the the total bet including insurance in addition to the original $5 for some strange reason, then on top of that, added insurance on the resulting $12.50 "Bet". wtf?


I would follow up with a call, and maybe even contacting playtech if you don't get an answer. But on top of everything, I wouldn't play anything until it's resolved; especially if a bonus is involved.

Have you PAB yet? Definately seems like something worth pursuing seeing as how it's been two weeks for a simple answer on whether or not they've accepted the withdraw request, let alone not giving you a reason for it.


[edit]Now that I look at your post again, it does look sort of fishy. If the software pulls up player logs from the casino itself, and not at Playtech, I would definately be fearful that someone had edited them, then placed money in your account to reflect the "error". By doing this, they could then say there was a problem with blackjack during your sessions, so we're not paying. It would seem like a good reason if you had won most, if not all, of your money playing blackjack. Hope that's not the case, but I'd still PAB and hopefully this will be cleared up. [/edit]

 

[big_mac]

Just to clear something up, it was my Blackjack - and the insurance lost.

I tried live chat, but was told that there was nobody available who could look at this, and I will get a reply by email.
I haven't played at all since, and there was no bonus involved, but the only reason I was playing this session was because my withdrawal was declined, which is what has me worried! All my profit was on Blackjack, as it's the only game that I played.
I will obviously give them a while longer to reply, then I have to contact Playtech before a PAB.

Reminds me why I usually play at 32Red!

 

[winbig]

Just to clear something up, it was my Blackjack - and the insurance lost.

Gotcha...Sorry, I had just gotten off of work and was pretty tired when I replied

Either way, you should have been paid even money, not what it's trying to say. Be sure and mention the casino when you see fit.

 

[big_mac]

I have been paid now, so nothing for me to worry about, and the cashin was very quick the second time around!

I still have $6.25 in my account from an overpaid Blackjack, and no response about this from the casino.
I would have thought that a casino paying too much on Blackjack would be a serious problem, but apparently not!

 

[winbig]

I have been paid now, so nothing for me to worry about, and the cashin was very quick the second time around!

I still have $6.25 in my account from an overpaid Blackjack, and no response about this from the casino.
I would have thought that a casino paying too much on Blackjack would be a serious problem, but apparently not!

Great to hear I'd definately consider it a "gift"!