Is this a normal requirement

[love2winalot]

Hiya: No one from the Casino has responed back on this topic since tuesday morning, WHY?

I am not an CS or advertising expert, but i know most people would rather have an answer they do not like, vs, no answer at all.

They want you to provide a password.
The whole damn internet said, "No Way".

Options:
1. Sorry, this is, and always will be our policy. or
2. Sorry. We had a Bad policy, and have changed it accordingly.

It is one or the other? There is nothing wrong with having a policy that no one likes, as it is your Casino, and you can do what ever you want to do. But.............There is also nothing wrong with changing a policy, that %100 of the player base would like to see changed. Just choose one, and post it here, and then this thread will be over.......

 

[PenDragyn21]

Oh well, shame you didnt read the whole thread, as you would have pobserved that this point has been through already, and covered (its their own terms)

Also, the casino can do as they wish, no-one is holding them at ransom, but this is about if its correct for a casino to request this type of personal information via email, not if its their policy or not. You seemed to have missed the whole point of this thread

I did read the whole thread. What point did I miss? The OP asked if this is normal (no) and expressed trepidation about sending this information to the casino. Most people said it wasn't normal and it was bad policy or was flawed and it needed to be changed. The casino seems to disagree. Others offered other solutions as to how the OP could get the account closed without a policy change which would help protect their info. So unless the OP wants to workaround the policy, they either need to wait for the policy to be changed or an exception to be made.

PD

 

[skiny]

Actually, the original suggestion wasn't just to change the password. The full suggestion was remove any sensitive info accessible via logging in and then change the password. Then it wouldn't matter who got access to the password.

And just too make everyone more paranoid. Passwords only are an extremely poor security measure nowadays any. Much theft of sensitive information occurs without it.

The suggestion to change the password and then send the new one came up several times in this thread and that's why I commented on it.

As for your claim that passwords are a poor security measure, what measure do you suggest for an online institution? Thumb print readers on our keyboards? Retina verification with our webcams?

Passwords used correctly make a fine measure of security provided you don't happen to have a trojan logging your keystrokes and the website you're typing in is secure with adequate encryption technology.

We're told over and over that our passwords are our responsibility. We're supposed to choose passwords that are hard to guess and never divulge them to anyone.... Except if you want to close your account at Slots Oasis. Then you just fire them off in an email and hope for the best.

 

[PenDragyn21]

The suggestion to change the password and then send the new one came up several times in this thread and that's why I commented on it.

I understand that and was clarifying that the original suggestion didn't just leave onemoorebaby's information hanging out in the breeze for the unscrupulous support person or anyone who gets access OMB's Hotmail. Access to the account only does so much if it doesn't contain sensitive information anymore.

Except if you want to close your account at Slots Oasis. Then you just fire them off in an email and hope for the best.

Don't hope for the best. If you think someone is going to hit you, dodge. Onemoorebaby can protect against any shenanigans on the casino's part by a means other than not e-mailing them a password (which someone will be accessing anyway when the password sent is compared with the password in their system). Scrub the sensitive info and make up a throwaway password and leave these clowns behind.

As for your claim that passwords are a poor security measure, what measure do you suggest for an online institution? Thumb print readers on our keyboards? Retina verification with our webcams?

Smart cards and PINs. World of Warcraft (an online game which charges a simple subscription) has key fobs. Several banks have passwords plus verification images. Image keypads where instead of typing you click.

Passwords used correctly make a fine measure of security provided you don't happen to have a trojan logging your keystrokes and the website you're typing in is secure with adequate encryption technology.

We're told over and over that our passwords are our responsibility. We're supposed to choose passwords that are hard to guess and never divulge them to anyone....

Not divulging your password only does so much if you're not protecting yourself in other ways. I hesitate to add more about password policies, password habits, and password fatigue for fear of hijacking the thread.

 

[skiny]

If you feel that passwords are inadequate as a security measure for online casinos that's fine. Personally I don't. And I most certainly do not believe that any casino policy should require requesting a player's password via email. It's unheard of, uncalled for and just plain stupid.

This policy needs to be changed and since the issue has been brought to everyone's door, now's the time to do it.

I for one will not play there knowing this casino believes this request is fair and sensible. It's just that simple.

 

[uungy]

And Rushmore (Louise) refuse to respond and once again refuse to bow to pressure!

 

[jas2587]

And Rushmore (Louise) refuse to respond and once again refuse to bow to pressure!

Louise ((((Rushmore Cherry Red an Slot Oasis)) is a EMPLOYEE not the owner of the casino why do ya'll keep forgetting that

don't you have to do what your boss an job requires you to do????



Cindy

 

[skiny]

Louise ((((Rushmore Cherry Red an Slot Oasis)) is a EMPLOYEE not the owner of the casino why do ya'll keep forgetting that

don't you have to do what your boss an job requires you to do????



Cindy

Most people do. But they don't have to pretend it's right.

 

[jas2587]

Most people do. But they don't have to pretend it's right.

pretend what that they are required to do their job?
I don't know where you are coming from I am sure that Louse has a family to feed an bills to pay an you want her to break the rules sheesh

all the OP had to do was delete their payment an deposit options an change their password an send it in

ya'll are blaming Louse for something that is out of her control

but she sure was Tops in ya'lls eyes when she got you all paid real quick

my how fast the buzzards turn

Cindy

 

[skiny]

pretend what that they are required to do their job?
I don't know where you are coming from I am sure that Louse has a family to feed an bills to pay an you want her to break the rules sheesh

all the OP had to do was delete their payment an deposit options an change their password an send it in

ya'll are blaming Louse for something that is out of her control

but she sure was Tops in ya'lls eyes when she got you all paid real quick

my how fast the buzzards turn

Cindy

I've never won a dime at any of those casinos so I'm not turning anywhere. I refuse to accept that anyone should be emailing their passwords whether it's a new one or an old one. It's just not acceptable for the most obvious of reasons.

I'm also not blaming Louise for anything. If she doesn't have the power to change the rules that's fine. I don't have the power to change all the policies at work either but I'd be damned if I stood in front of anyone and defended them if I disagreed with them. And it wouldn't be the first time I stood in front of upper management and said "This is stupid. I'll do it because it's the way you want to do things but it most certainly is stupid."

 

[uungy]

Louise ((((Rushmore Cherry Red an Slot Oasis)) is a EMPLOYEE not the owner of the casino why do ya'll keep forgetting that

don't you have to do what your boss an job requires you to do????



Cindy

Hence the reason why I put Louise in the brackets, and mentioned Rushmore altogether. I was mainly directing it at the casino, however, being an employee of a company and the only representative here, its being directed at Louise, not as a personal attack.

see https://www.casinomeister.com/forums/threads/is-this-a-normal-requirement.35952/

 

[Louise]

Hi everyone,

I hope everyone is having a nice weekend.

I haven't been able to discuss this with upper management as they have been in London for the affiliate convention since mid-last week. I'm probably not going to be able to discuss it with them until later on this week for various reasons, but as soon as I can, I will.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[Richard]

A password should never be required in order to close an account. An Email from the player's email address on file should be enough. What if the player wrote an email stated they have a gambling problem; and would want his/her closed right away. The player also doesn't believe in sending his/her password. Would the casino keep the player account open? I would hope not. There is NO REASON whatsoever that they would need his/her password.

Louise could easily override the customer service rep. Because she has the power to oversee a lot of other things including cashouts. The group is playing hard ball. They seem to change the rules of the game from time to time. I for one closed my account with them awhile back. When my withdrawal sat and sat and sat. And Louise went on back to back vacations followed by a few sick days. Go figure!

 

[vinylweatherman]

Hi everyone,

I hope everyone is having a nice weekend.

I haven't been able to discuss this with upper management as they have been in London for the affiliate convention since mid-last week. I'm probably not going to be able to discuss it with them until later on this week for various reasons, but as soon as I can, I will.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

That was upper management. DAMN I wish I had known. Even if they didn't attend the panel, their stand was in earshot of it

I DID get the chance to mention this to Bryan, but only in a general sense (no names), as an issue to look at when he got back. Had I know that the people responsible for this BS were within 2 yards of us, I would have told him more

A password should never be required in order to close an account. An Email from the player's email address on file should be enough. What if the player wrote an email stated they have a gambling problem; and would want his/her closed right away. The player also doesn't believe in sending his/her password. Would the casino keep the player account open? I would hope not. There is NO REASON whatsoever that they would need his/her password.

Louise could easily override the customer service rep. Because she has the power to oversee a lot of other things including cashouts. The group is playing hard ball. They seem to change the rules of the game from time to time. I for one closed my account with them awhile back. When my withdrawal sat and sat and sat. And Louise went on back to back vacations followed by a few sick days. Go figure!

Louise can override CS on SOME things, but not EVERYTHING. This was demonstrated previously when Louise was herself being "stonewalled" by upper management over payment issues. It was not JUST down to her going on Holiday and being off sick.
There are also likely to be things Louise is not ALLOWED to post/discuss here, and maybe she is staying silent for now, rather than lying to the forum because of these management posting policies.

One can NEVER plan going sick, and holidays are often planned MONTHS in advance.
Upper management "dropped the ball" by not ensuring adequate cover was available for their key workers (Louise) in the event of unforeseen circumstances (her getting sick).

They paid for this by being dropped from the accredited section, and it was THIS that made them take notice and deal with the situation.

If it becomes necessary to repeat this, Bryan will do so, but I expect he hopes it won't come to that, not for a second time.

Player feeling is OVERWHELMING, this policy is PLAIN WRONG, but as yet, upper management cannot see it.

 

[onemoorebaby]

im really annoyed at seeing it written that all i have to do is go in delete my information change my password and email them that one to close the account.

To the people who think that... would you really feel comfortable doing it yourself.... would you not think wtf? why should ANYONE ask me for my password. I have a handful of kids and 2 of them are in their teens. I, their teachers, the government, police to name a few spend loads of time drilling it in their heads that they should never tell their password to anyone..and most importantly never to email sensitive information. Its like a internet law. its just not done and should never be expected.

I am not interested in how easy people may think it is for me to do the changing of it and sending it... I pointed it out because it freaked me out and also i think the players deserve to know that this is asked of you if you choose an account closure.

many online gamblers use free email accounts for their gaming as not to clog their personal and work emails and although no email is holeproof hotmail yahoo gmail etc are a greater risk. I actually went through my email after reading some of the prior posts on this thread and was horrified at what could of been collected personal information wise on me...and thats with me being what i thought was careful...

it has to be changed !!

 

[vinylweatherman]

im really annoyed at seeing it written that all i have to do is go in delete my information change my password and email them that one to close the account.

To the people who think that... would you really feel comfortable doing it yourself.... would you not think wtf? why should ANYONE ask me for my password. I have a handful of kids and 2 of them are in their teens. I, their teachers, the government, police to name a few spend loads of time drilling it in their heads that they should never tell their password to anyone..and most importantly never to email sensitive information. Its like a internet law. its just not done and should never be expected.

I am not interested in how easy people may think it is for me to do the changing of it and sending it... I pointed it out because it freaked me out and also i think the players deserve to know that this is asked of you if you choose an account closure.

many online gamblers use free email accounts for their gaming as not to clog their personal and work emails and although no email is holeproof hotmail yahoo gmail etc are a greater risk. I actually went through my email after reading some of the prior posts on this thread and was horrified at what could of been collected personal information wise on me...and thats with me being what i thought was careful...

it has to be changed !!

Not really, the suggestion is probably based on thinking you want to do this the easy way. If you want to FIGHT on principle however, then make a formal PAB.

Companies that ask for full passwords are a dangerous "weak link" in the teaching of secure behaviour over the internet. It has NOTHING to do with whether the company in question is trustworthy or not, it is all about making people think "there are exceptions to this rule". Phishing works BECAUSE people are fooled into this idea of there being exceptions to the rule, especially when the attempt appears to originate from a VERY trustworthy company, whom the customer holds in high regard, and thinks "OK, I can trust THEM with my full password, because they are such a secure outfit".

The "no exceptions to the rule" idea being drummed into us is to protect us from the increasingly clever and devious tactics employed by internet criminals - it is a kind of "arms race". In the past, we WERE routinely asked for our full passwords, but THEN the criminals began to exploit this behaviour, making the genuine institutions change to the idea of asking for only selected random letters of the password. There has also been a move to selecting these letters from a drop-down list rather than simply typing them in. This fools primitive keyloggers, because a screen capture trojan is required, as well as monitoring many logins to gradually build up the entire password.
Changing passwords regularly defends against these attempts to build up a password by monitoring several logins, no sooner has the criminal got the entire password, it has been changed (probably hasn't though, most people don't have memories capable of managing this level of security, and will begin to write down their many passwords, thus defeating the object of having them in the first place).

 

[Wildfire7]

What is amazing is this case has only been highlighted because the OP brought it to the forum for discussion. How long has this practice been going on. How many other players have responded to their request and given them their password. It is almost unheard of for any company in this day and age to make such a bizarre request.

A password should only ever be entered onto a secured login page. They should never be written down, and should be memorised. What is the point of all this endless teaching on how to be careful with our passwords, when you have sites like this breaking every single rule we have ever been taught, then simply dismissing it as company policy.

Mike

 

[Louise]

Hi everyone,

As promised, I have spoken with upper management today to discuss the comments that have been posted regarding this matter.

The good news is, that we have decided to change our policy regarding asking players for their full password when wanting to close their casino account.

We are now asking for the player to confirm the first and last letter/digit of their password when they wish to close their account.

As in the past, only a couple of top managers have access to see passwords, but as mentioned before, if the emails are sent to the support inbox, then the support team would be able to view the passwords contained in the emails. So in this case, they will at most just see the first and last letter/digit of the players password, before it is moved in to a different inbox to be taken care of by one of the managers.

We hope that everyone agrees that this is a good compromise.

Thanks for your comments and patience and have great weekend.

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[KasinoKing]

WOW? If you do not want to play there, just don't play there.
Who cares if the account is closed or not? Just delete any banking info you may have had and be done with it.

I'm with you!
I've opened accounts with over 185 different casinos, and closed exactly NONE!
The vast majority I just played once & never went back.

I don't see what the big deal is, and I'm gobsmacked that this thread is up to 90+ posts!
(I haven't read the last 40+ because my brain was melting! )

KK

 

[jas2587]

Hi everyone,

As promised, I have spoken with upper management today to discuss the comments that have been posted regarding this matter.

The good news is, that we have decided to change our policy regarding asking players for their full password when wanting to close their casino account.

We are now asking for the player to confirm the first and last letter/digit of their password when they wish to close their account.

As in the past, only a couple of top managers have access to see passwords, but as mentioned before, if the emails are sent to the support inbox, then the support team would be able to view the passwords contained in the emails. So in this case, they will at most just see the first and last letter/digit of the players password, before it is moved in to a different inbox to be taken care of by one of the managers.

We hope that everyone agrees that this is a good compromise.

Thanks for your comments and patience and have great weekend.

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

I personally think it is a great compromise they dont give out password an they should still feel save

good deal

Cindy

 

[uungy]

I'm with you!
I've opened accounts with over 185 different casinos, and closed exactly NONE!
The vast majority I just played once & never went back.

I don't see what the big deal is, and I'm gobsmacked that this thread is up to 90+ posts!
(I haven't read the last 40+ because my brain was melting! )

KK

You are 100% correct. However the issue is really that support ask for the password, and the casino agreed with it being a reasonable question to ask.

I have no issue leaving my account dormant, in fact I have done so for the last 8 months with Rushmore group, but asking for a password is below the belt, especially if the casino knew about it and stcuk by it

 

[skiny]

You are 100% correct. However the issue is really that support ask for the password, and the casino agreed with it being a reasonable question to ask.

I have no issue leaving my account dormant, in fact I have done so for the last 8 months with Rushmore group, but asking for a password is below the belt, especially if the casino knew about it and stcuk by it

Well, as you can see players didn't like it and the casino didn't stick to it. The rule is changed. What more can you ask for?

 

[winbig]

I have no issue leaving my account dormant, in fact I have done so for the last 8 months with Rushmore group, but asking for a password is below the belt, especially if the casino knew about it and stcuk by it

I forget which casino it was, but I just got an email from a MGS casino saying that my account hasn't been used in a year, and if I didn't make a deposit by such and such a date, it would be closed...

 

[uungy]

I forget which casino it was, but I just got an email from a MGS casino saying that my account hasn't been used in a year, and if I didn't make a deposit by such and such a date, it would be closed...

I am surprised they didnt ask you for your password and blood sample to confirm closure of the account

 

[vinylweatherman]

I'm with you!
I've opened accounts with over 185 different casinos, and closed exactly NONE!
The vast majority I just played once & never went back.

I don't see what the big deal is, and I'm gobsmacked that this thread is up to 90+ posts!
(I haven't read the last 40+ because my brain was melting! )

KK

I too leave accounts dormant, rather than closing them. Sometimes, I DO return after months, even years, to give them another try. Often, I feel like a change, and it saves the bother of opening a new account. Many casinos will offer returning players similar bonuses to those offered to new players (provided of course, that their first visit wasn't simply to milk the welcome bonus)

Even where promos were "crap" before, they can improve with time. IF the US returns to the market place, I would expect bigger and better promotions for all, since the casinos would have more participants.