Is this 32Red or Microgaming Again!!

mattsgame

Meister Member
webmeister
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Sep 17, 2009
Location
Out Of Town
I cannot believe I have to post this :/

I just made a deposit into 32Red to grab today's match bonus. It would not let me claim it as I had a bonus balance.. strange I thought and so I checked and $5.76 odd out of my fresh deposit went into the bonus balance.

So I contact live help and I am told that I have unfinished games on

Deuces Wild
Aces and Faces Level up Poker
Phileas Hog
Lucky Darts
Deep Sea Dosh
Spin Crazy wheel of Plenty
No worries
wheel of Wealth

Now the strange thing is I am sure I have claimed many bonuses well after playing any of these games.. some I have not played since last year sometime.. I will admit I found an $11 win on Aces and Faces but I have not played Video Poker in AGES as far as I recall.. and as for some of the AWP's Deep Sea Dosh and Spin Crazy had 1 Nudge on them to played :confused: This has never happened with AWP's before.. I have made deposits and claimed bonuses and loaded up Track and Field Mouse etc to find nudges.

As for Wheel of Wealth.. I have not played that in quite a while, I load it up and cannot see a thing or even a multiplier and then I am told " You may have to wait for the bonus round" oh common... if i just sit there waiting for the bonus game I will be interrupted with ( you have been inactive) btw.. the same goes for No Worries :confused:

Just a bit peeved as I wanted to deposit and play and have never come across this at all in my time playing...is this happening to anyone else? or is there something I am not seeing?

Cheers Matt

Edit: Just to add, some of the games I am loading *Phileas Hog* for example have nothing on them at all, no nudge not hold no feature :/
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I cannot believe I have to post this :/

I just made a deposit into 32Red to grab today's match bonus. It would not let me claim it as I had a bonus balance.. strange I thought and so I checked and $5.76 odd out of my fresh deposit went into the bonus balance.

So I contact live help and I am told that I have unfinished games on

Deuces Wild
Aces and Faces Level up Poker
Phileas Hog
Lucky Darts
Deep Sea Dosh
Spin Crazy wheel of Plenty
No worries
wheel of Wealth

Now the strange thing is I am sure I have claimed many bonuses well after playing any of these games.. some I have not played since last year sometime.. I will admit I found an $11 win on Aces and Faces but I have not played Video Poker in AGES as far as I recall.. and as for some of the AWP's Deep Sea Dosh and Spin Crazy had 1 Nudge on them to played :confused: This has never happened with AWP's before.. I have made deposits and claimed bonuses and loaded up Track and Field Mouse etc to find nudges.

As for Wheel of Wealth.. I have not played that in quite a while, I load it up and cannot see a thing or even a multiplier and then I am told " You may have to wait for the bonus round" oh common...

Just a bit peeved as I wanted to deposit and play and have never come across this at all in my time playing...is this happening to anyone else? or is there something I am not seeing?

Cheers Matt


It's MGS.

With the AWP games, the disconnect is the cause. You may get booted from the game after pressing spin, and not bother going back because you don't think the bet was taken. This can leave an unresolved nudge on the server, and it doesn't matter that no win is possible.

ONE unfinished game is enough to cause this problem, and you did find one on the VP from last year.

Why this only causes problems NOW, rather than in the past, seems odd. It should have blocked all bonus claims from last year until you collected the win.


The problem for players is that they don't have a way to find out if they have any unfinished games. The only clue they get is the bonus system behaving oddly, such as making part of a deposit a bonus. Then, there are many hundereds of games to launch individually in the hope of finding which ones are causing the problem. This is a nightmare if a game from last year can suddenly start causing the problem now, rather than at the time it was left unfinished, because a player will only look at games they played recently, and find nothing.

MGS did trial a solution to this, where unfinished games were notified to the player at login, but this appears to have been pulled during a later update.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I took a bonus at Nedplay (sister to 32Red) this week and partway through play when returning to the lobby, I noticed my bonus balance had increased to $31 from $25. I contacted support and they showed an open game on GoldRush... I had no bonus coins, no nudges or holds to play. There were a couple of others I checked, none unplayed.

Fortunately Jayne was able to sort things for me and adjusted my bonus balance to read the correct remaining playthrough within a few minutes.

I'm willing to accept problems happen, as long as they are resolved promptly and efficiently.

The last time people were experiencing this kind of issue, 32Red was the only group that was reported to solve them on the spot. Other casinos needed to await further info from Microgaming.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Why this only causes problems NOW, rather than in the past, seems odd. It should have blocked all bonus claims from last year until you collected the win.

May have something to do with allll the games 'updating' this week?
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
It's MGS.

With the AWP games, the disconnect is the cause. You may get booted from the game after pressing spin, and not bother going back because you don't think the bet was taken. This can leave an unresolved nudge on the server, and it doesn't matter that no win is possible.

I have never had this happen on an AWP before, as I said I have made deposits and claimed bonuses only to load one and find a nudge or hold sitting there.

I took a bonus at Nedplay (sister to 32Red) this week and partway through play when returning to the lobby, I noticed my bonus balance had increased to $31 from $25. I contacted support and they showed an open game on GoldRush... I had no bonus coins, no nudges or holds to play. There were a couple of others I checked, none unplayed.

Fortunately Jayne was able to sort things for me and adjusted my bonus balance to read the correct remaining playthrough within a few minutes.

I'm willing to accept problems happen, as long as they are resolved promptly and efficiently.

The last time people were experiencing this kind of issue, 32Red was the only group that was reported to solve them on the spot. Other casinos needed to await further info from Microgaming.

So far I am still on live chat and have been for quite a while trying to explain .. and I admit that I found the $11 in VP but this game would have been played a long time ago.. the ones with no nudges or anything are a mystery to me, and some had HOLD flashing but I should not be forced to make bet's on these.
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
Ok so the issue has been resolved mostly.. I say mostly because nothing could be found on Lucky Darts and the cs are sending it to Microgaming to look at.

This still boggles my mind but oh well.. and I dare say this is not 32Red's fault but Microgamings.

Thanks to the cs that took there time and helped clear some of it manually no matter how frustrating it was, they kept there cool.


Edit: oh boy... the cs rep reset my password when logging in from her end to load the games and see what I was talking about.. now I cannot get into "My Account" or "Banking" as its saying I am not logged in when I am logged in and playing etc. *the CS rep set my password to what it was originally* I am hoping I do not have to download the casino again..
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
Am I the only one finding this extremely weird?, here we have MGS updating all games even though they will not say why, and lo and behold when some games have been `Updated` they are showing unfinished games from a time period way back???, so it appears that these games have been in some kind of suspended animation until the recent update has breathed new life into them, there are some of us here whom would swear that just after the USA restrictions that MGS slots changed, every slot seemed to take on the role of super duper high variance and average feature returns slumped, I wonder if this `Update` has reset them back to normal?.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I encounted the same issue Mattsgame did.... both yesterday and today. First time, a $50 deposit showed up at $42 and $8. No problem, let me fix that, would you like me to credit the bonus as well?

Today (which was only a couple of hours later), a different rep, told me it was because I had open bets on Lucky Darts and on Bingo Bango Boom. There were no open bets, no holds, no nudges. I had to close casino, check flash, reopen casino to check download version of Bingo Bango as well. It was still showing an open bet of 10 cents on each game, but it was adjusted and the bonus credited.

Funny thing is, the deposit the day before was just fine, and neither of the games have been played recently.
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
I encounted the same issue Mattsgame did.... both yesterday and today. First time, a $50 deposit showed up at $42 and $8. No problem, let me fix that, would you like me to credit the bonus as well?

Today (which was only a couple of hours later), a different rep, told me it was because I had open bets on Lucky Darts and on Bingo Bango Boom. There were no open bets, no holds, no nudges. I had to close casino, check flash, reopen casino to check download version of Bingo Bango as well. It was still showing an open bet of 10 cents on each game, but it was adjusted and the bonus credited.

Funny thing is, the deposit the day before was just fine, and neither of the games have been played recently.

This is what I was trying to explain to the chat rep I had not played a few of the games that were mentioned for a very long time and had claimed bonuses since playing said games E.G "Test Your Strength", it was fixed in the end and the bonus added.

But I found it quite frustrating trying to explain what was happening and it never happened before and the CS kept telling me "Matt if you finished the games this would not be happening (along those lines) a few times and "make sure you finish the games from now on" which I thought was rather rude and like saying "you don't know what your talking about"

When I am playing an AWP and run out of money or find it not paying I am able to leave whether I have "HOLDS" or not available.. And on Multi player games Wheel of Wealth and No Worries I should not have to sit around and wait for the bonus game so it is "Complete"

TBH I am worried to make another deposit because if it happens again I may not ask CS what's up.. it was crazy.

Glad your experience was a bit better Jas, did they manage to clear the Lucky Darts game? they could not on my account.

EDIT: Btw, most of the games that did have something e.g Video Poker for instance I don't think these games were played on a bonus.. so why would they hold up getting a bonus or make a deposit go into the bonus account? anyone able to explain?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Ghosts from the past?

How widespread is this, and what games are affected?

It seems the AWP games are being disproportinately involved, along with other odd variants like the multi-player games.

It's possible that MGS have "chipped" the AWP games for some reason, and this time have messed up and made it "bleedin' obvious" what they have done. The purpose of "chipping" might be to do with the "megastreak", and how it is managed, capped, etc. They have probably altered the "shows" (again:rolleyes:) to put off the fruitie experts.

For players, this is "free money", as they are effectively getting paid twice for a win:D

If these unfinished games are just being created from thin air, I'll have an unfinished pat RF on max stake please:D
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I fully expect the same "unfinished" games to show up as "unfinished" next time I make a deposit. I trust 32Red will fix me up. It was not all that many months ago it was happening, was adjusted each time by support, and eventually seemed to be fixed for good.

I do play fruities at other MG casinos, and I do not have the same faith they will be resolved on the spot by support if there are "unfinished" games.

So other MG casinos need to take note as well that these issues are affecting their bottom line as well. The last batch of issues was MG wide, I see no reason to suspect it's only 32Red.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
ive been having same problems nothing seems to be working correctly there bonuses errors cash going into bonus account sysytem not working & to top it off poor gaming with a constant uploading happening everytime i play any game its always doing something , dont think its 32red but more like mg .
 

mattsgame

Meister Member
webmeister
CAG
Joined
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Location
Out Of Town
Sorry to bring up an old thread but, once again Lucky Darts is at it. Made a fresh deposit and noticed some of it was in the bonus balance.


Me: :( i have not played Lucky darts in a very long time, and had this problem on one of my other deposits. There is nothing in the game for me to do
***: i may be able to fix your balance up, but until those bets are cleared, this incident will continue to occur Matthew

I have not played this game in a long long time before I made this thread, even the last time the CS rep logged in to see if they could see what it was but couldn't find it.

It was sorted today quickly, but its just becoming a pain, and I did not check my last deposit but im guessing it was the same.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
This problem has existed for years. Years...

It seems to get corrected, then boom! players begin to get hit with 'unfinished' games or 'didn't play bonus down to zero last time out' (when you did). It was happening occasionally back when USA were still allowed at real MG casinos. Years ago...

Wonder how many players never notice their balance is wonky after depositing?
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
:mad::mad::mad::mad::mad:

****: Hi, Welcome to the casino, how can I help?

Me: Hi ****, I was wondering if you would be able to fix my account please? This is the third deposit that i have made without a bonus and $4.40 gets stuck in the bonus funds.. Its because of the game Lucky Darts, this is starting to get really annoying :(

***: will try

****: May I take your login name or number please?
Me: sure it is *****
Teresa: Thanks, pls hold

Me: no problems

****: Matthew, have you tried to clear the bet because this will happen every time you make a deposit?

Me: I explained this the last few times, there is nothing for me to do on that particular game. The first time this happened, CS even logged into my account but couldn't find anything..

Me: there is no game to clear, and im not sure why its saying there is :(

3rd time lucky!! Another email is being sent to the tech department so I hope this is resolved soon.

Surely I am not the only one experiencing this?
 

Playforfun

Full Member
Joined
Oct 24, 2009
Location
Statistics land
Does MGS use flash for these games?

because there were reports elsewhere on similar experience at playtech recently, presumably because of the the newest Flash version.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Does MGS use flash for these games?

because there were reports elsewhere on similar experience at playtech recently, presumably because of the the newest Flash version.

Yes, but since the game state is on the server, no Flash problem should be creating a bogus unfinished bet.

Maybe the tech department are not finding it because they are unfamiliar with the AWP product.

There may be a valid reason for this, but not an unfinished bet in the usual sense. The AWP games can sometimes offer a "guaranteed win next spin" feature, and this is set at the end of a game, and if this happens to have been the end of your balance, you will have no funds available to take the guaranteed win next spin, and it is also impossible to "clear" it without playing the next bet. The "promise" is only shown briefly when opening the game, and may not be at all obvious. A reel may rock a couple of times for example, showing the promise " hold this reel for guaranteed 3OK win next spin".

There is also a bug on the "feature repeat", where if it gives "no", and you leave the game straight away, this can repeat play the next time you open the game, and this may cause the system to incorrectly record an unfinished game, even though the RNG has determined "no" such that there is no further game to play.

If I logged in to your account, I might spot what 32Red's tech team can't. Maybe a screenshot of the game as soon as it launches might shed some light on this. Better still, a short video of the game launching on your PC.
 

Playforfun

Full Member
Joined
Oct 24, 2009
Location
Statistics land
the tech support guy sdo not have full backend control and data. they have a standardized report.

when a game gets stuck, it may stay in some kind of registerry on the server (which is why you have "unfinished bets") yet not be reportable to support.

The flash thing is the cause of the stickiness. and the support cluelessness is result of the above.



Yes, but since the game state is on the server, no Flash problem should be creating a bogus unfinished bet.

Maybe the tech department are not finding it because they are unfamiliar with the AWP product.

There may be a valid reason for this, but not an unfinished bet in the usual sense. The AWP games can sometimes offer a "guaranteed win next spin" feature, and this is set at the end of a game, and if this happens to have been the end of your balance, you will have no funds available to take the guaranteed win next spin, and it is also impossible to "clear" it without playing the next bet. The "promise" is only shown briefly when opening the game, and may not be at all obvious. A reel may rock a couple of times for example, showing the promise " hold this reel for guaranteed 3OK win next spin".

There is also a bug on the "feature repeat", where if it gives "no", and you leave the game straight away, this can repeat play the next time you open the game, and this may cause the system to incorrectly record an unfinished game, even though the RNG has determined "no" such that there is no further game to play.

If I logged in to your account, I might spot what 32Red's tech team can't. Maybe a screenshot of the game as soon as it launches might shed some light on this. Better still, a short video of the game launching on your PC.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
the tech support guy sdo not have full backend control and data. they have a standardized report.

when a game gets stuck, it may stay in some kind of registerry on the server (which is why you have "unfinished bets") yet not be reportable to support.

The flash thing is the cause of the stickiness. and the support cluelessness is result of the above.

This would be true of front line support, but the tech team WILL have access to the full set of data, and should know what it means. At best, front line support can log on to a players account (with their permission) and launch the game to see what the player sees. Whatever is causing this is not obvious to both the player and the CS agent. Full data should show the nature of the unfinished bet, and if it doesn't, it's a Microgaming problem, and Microgaming should be looking into it. From the reply given to the player, it seems Microgaming are not accepting there is a problem, yet neither can they say what the nature of the unfinished bet is.

There is too much of a fight to get MGS to accept a genuine bug when the player loses out, but they were "damn quick" to accept there was a problem in one of the table games when a player kept winning after being dealt duplicate hands on a number of occasions. I didn't see them saying it was just "unusual luck" in a run of random results, which is what they WOULD say if the DEALER got a run of 50 consecutive wins in Blackjack.
 
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