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Discussion in 'Online Casinos' started by babysister, Aug 8, 2002.

    Aug 8, 2002
  1. babysister

    babysister Experienced Member MM

    Law Enforcement
    Hou, Tx. USA
    Is the Black Widow Casino considered a Reputable casino according to the Meister? Is iT safe to play there, like do you actually receive your winnings, how long does it take to receive your money? Is the support staff helpful and friendly? I see they are running a special this weekend and I was thinking about trying them out. Do you know if they use the dredful Proc Cyber? Any information would be appreciated before I download and deposit money. Thanks, babysister
  2. Aug 8, 2002
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi Babysister,

    There are a number of posts concerning BW casino in the "Grand Banks & Black Widow Q&A" topic section here in our forum that can answer some of your questions. The most important is yes, they are safe to play at. They have recently switched from RTG to Playetech software last month. They were also one of two RTG casinos that I was willing to promote here at Casinomeister mainly because they have a very good reputation, provide excellent customer service, and is professionally run. More information here:

  4. Aug 9, 2002
  5. jpm

    jpm Dormant account

    I've never had any problems with them babysister, been a player there since they started with RTG. Always got paid (even if it took a long time sometimes) and they had good promos & contests that I won some $$ at too. I haven't had any dealings with them as far as withdrawls since the changeover to Playtech, so I can't speak to that. I wouldn't have any worries if I did though.
  6. Aug 9, 2002
  7. hokiepoker

    hokiepoker Original Online Champ PABnononaccred

    As I promised...I played both Black Widow and Grand Banks with the new software. I deposited $50.00 to each...received the match bonus from both. I then continued to play the "manly" game of Video Poker 'till my hearts content...and to fulfill the wagering requirements...and was able to withdraw and receive my winnings in a very acceptable manner to me. Timely and right into my Paypal acct!!! BRAVO!!!
  8. Sep 1, 2002
  9. bjlady

    bjlady Dormant account

    Lucky you, I've been waiting since August 15th for my Paypal winnings, a friend of mine has been waiting 40 days.

    I've been told I've been put in a priority list, but as my friend was put on that list a week ago it doesn't fill me with confidence.
    I hope you're right about Black Widow, Bryan. I'll grudingly lose money gambling, but I hate losing money because a casino doesn't want to pay out my winnings.
  10. Sep 3, 2002
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi All,

    Just to recap: I'm in touch with this casino group often, they're going through some operational growing pains since switchover from RTG to Playtech. Just like any major move, unforseeable things often hammer your plans for a seamless maneuver. Don't worry, payments will come.

  12. Sep 4, 2002
  13. adaubenmire

    adaubenmire Dormant account

    I talked to Nicole in live chat about my cashout, which is 30 days old today. She stated what bryan said about the switchover from RTG to Playtech, they are having problems because of the switchover and have been doing things by hand.
  14. Sep 4, 2002
  15. colly

    colly Senior Member MM PABaccred

    Finance (Corporate Tax)
    Brian respectfully the changeover "excuse" would hold a lot more validity except that they had the same extremely long delays when they were RTG as well - this is not something that has occured since the changeover.

    While Grand banks and Blackwidow are honest and you would always get your money- from my experience (and I notice many other posters on boards) they have been consistently slow payers for well over a year.

  16. Sep 6, 2002
  17. adaubenmire

    adaubenmire Dormant account

    Received an email from BW today. They are giving 15% bonus up to $150 for paypal deposits. Hmmm.......beleive i will wait until they pay me the $1500 they owe my before i deposit any more funds into their casino.
  18. Sep 7, 2002
  19. adaubenmire

    adaubenmire Dormant account

    Just received another email from BW stating the reason for the delay in payment, and the reason they have doing things by hand recently, is because of fraudulent accounts. They claim to have found a few accounts that were fraudulent. The only withdrawl requests they are manually processing are the ones made between 17 july and 16 august. I guess thats around the time they had their big 33% bonus promotion. They went on to state that any deposit requests after 16 august are being processed normally.
  20. Sep 7, 2002
  21. darienl

    darienl Dormant account

    I believe this is a flat-out lie. I made my deposit on August 20, and requested a withdrawal on August 21. A few days ago I contacted them and asked why my withdrawal request was still in "waiting" status. They replied that "we have been experiencing a delay in processing withdrawal requests. We are unable to provide a specific approval date at this time. However, I have added you to the priority list for withdrawals."

    So it looks like this situation doesn't just affect the withdrawal requests made between July 17th and August 16th as they claim :(
  22. Sep 7, 2002
  23. adaubenmire

    adaubenmire Dormant account

    Looks like this is going to get ugly before its over with. :mad:
  24. Sep 7, 2002
  25. mrracetrack

    mrracetrack Dormant account

    North of Pluto
    What really irritates me, is the constant
    "lame excuses" not only Black Widow, but
    numerous casino's, continually come up with
    to explain delayed payments.

    Everything from "switching processors","the
    bank's error", "audits", "system bugs" "fraud
    checks", "holiday's", "computer problems"
    "new staff", "changing software", and on, and
    on, and on.

    Players want their money, NOT excuses.

    All of these casino's seem real capable of
    of "accepting" your money without any problem,
    just "paying" you is when all these "problems"
    seem to occur.

    Hummmmm... :eek:
  26. Sep 8, 2002
  27. bjlady

    bjlady Dormant account

    Well a week later and I still haven't been paid, so much for the priority list.
    They haven't even responded to my last email either. Bryan I usually trust your judgement, but isn't it time someone with authority spoke up and gave these people a nudge?
  28. Sep 9, 2002
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi All,

    I received this over the weekend:

    September 5, 2002

    In the period July 17th to August 16th 2002, Black Widow Casino experienced large volumes of transactions. Each transaction needed to be scrutinized for fraud and some were found to be fraudulent.

    The detection of fraud coupled with the changeover to a new software platform necessitated that our financial services team process all withdrawal transactions manually. This has caused delays to our usual payout process.

    To remedy this situation as quickly as possible, Black Widow Casino is taking the following steps:

    1. Every payout request is being manually processed on a case-by-case basis.
    2. Fraudulent transactions are being identified and their accounts frozen. Fraudulent account holders will have the remaining value of their deposit returned to them.
    3. Non-fraudulent withdrawal requests in the July 17th to August 16th period will be honored.
    4. Withdrawal requests made after August 16th will be honored and are being processed using our regular procedures.

    Black Widow Casino regrets the disruption of payout operations. Rest assured that we are working to minimize the inconvenience caused to innocent players by the dishonest behavior of a small group of fraudulent players. We thank you for your patience as we continue to sort out this matter.


    Blake Schumacher
    Casino Manager
    Black Widow Casino
  30. Sep 10, 2002
  31. darienl

    darienl Dormant account

    I finally received my PayPal cash-in, 18 days after I requested it.
  32. Sep 11, 2002
  33. adaubenmire

    adaubenmire Dormant account

    :mad: I just received an email from BW accusing me of violating their terms of use. They do no specify which particular term that i "supposedly" violated, instead they list 3 terms that could have been violated. #1 multiple accounts, I had one account with BW acct# bwr00816342 so that couldnt possible be the reason. #2 Name on account does no match the one on credit card used to fund account, again couldnt possible be that because the name is the same. #3 Multiple redemptions of promotional bonusus, I received 2 bonusus, a $50 bonus for opening an account for the first time and a 33% bonus on the $600 dollars that i deposited, both of which were being offered at the time. It clearly stated in the bonus section that a player was eligible for both bonusus so that cant be the reason either. Why is this casino accusing innocent players of violating their TOS? Is it because they got over their heads with a big promotion so they need a way to get out of paying some players monies that they rightfully won? There will be a fight BW, I violated no TOS and you have no reason to accuse me of such, and to viod any winnings. This is truly bizzare behavior from a "supposed" reputable casino.
  34. Sep 11, 2002
  35. adaubenmire

    adaubenmire Dormant account

    I misstated the bonus, the high roller bonus was as follows, $50 initially, play through the $50 3 times and the deposit 7 times, email support for the remainder of the highroller bonus. Wager the remainder of the bonus 2 times and you can cashout. I deposited $600 so the total amount of wagers required to cashout would have been $4746. I wagered a total of$6030.
  36. Sep 17, 2002
  37. bjlady

    bjlady Dormant account

    Sorry for your luck adaubenmire, perhaps if you write to Bryan via the pitch-a-bitch form he'll be able to help you.
    I have eventually received my winnings, but the combination of min. $5 BJ and the extreme wait for funds have put me right off this casino.
  38. Sep 17, 2002
  39. bjlady

    bjlady Dormant account

    Sorry double post, please delete.

    (Message edited by bjlady on September 17, 2002)

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