Is "Some" Microgaming Casinos becoming

mishun

Banned User - bogus account - violation of <a href
rogues like "Some" RTG?

I signed up at Lake Palace this week. I deposit $300 and got $100 bonus. I begun wagering $25 a hand of BJ (3 spots). Right in the middle of a game, My account was locked. I contacted support, And was told that I had an account with another one of their casinos from 2006. And that I couldn't claim a bonus at their sister casino. So Fine, I asked them what about my incomplete game of BJ. They instructed me that risk management would contact me.

Hi Mishun

Thanks for the mail.


As per our conversation on live chat, we cannot unlock your account and allow you to wager the balance.

I have forwarded your e-mail to the Risk team as they are best equipped to assist you.

You will receive a response form them within 48 hours

Okay, I didnt hear anything for a few days. I contacted again, this time I was told that they were tired of people signing up a their other casinos claiming bonuses and that my account would be remained locked. So I asked for my deposit back. Soon after risk management sent me this:

Dear Ms Mishun

Thank you for your patronage at the Grand Priv Group of Casinos. Please be advised, In compliance with upholding our e-Cogra seal, your gaming account with Grand Priv has been closed and any balances / cash-ins frozen, for the period of the next 6 months. Once this time-frame has passed, your account and any pending funds will be made available to you once again. I apologize for any inconvenience caused. Should you have any further queries, please feel free to contact the Customer Services Team, at anytime.

This is bullshit. I am tired now. To be honest, MG is no better than RTG. I have never had a problem with any RTG. Even Powerbet, Cool Cat, and Palace of Chance has "ALWAYS" paid me. Out of my 5 years of online gambling. You know who i've had trouble with? Casino Rewards, Fortune Lounge, Belle Rock Entertainment, and Jackpot Factory. Casino Rewards told me I used auto-play. Belle Rock won't tell me why. I guessed I turned $50 deposit and $200 bonus into $1500+. Fortune Lounge because of the wire payment deadline back in early 2007. They lied like they couldnt find away to pay me. But they did (by wire) after 6 weeks of run around. And finally JF with that firepay BS.

I think I am going to hang it up. Im gonna do a chargeback and let this be the end of my chapter. Its a gamble now to gamble.
 

GaryWatson

Dormant account
Thats unfortunate. I would have assumed the 6 months clause would give them sufficient time to complete a pending investigation. The investigation has been done to their satisfaction so that is a penalty clause. In that case, I dont think that is allowed
 

Mousey

Ueber Meister Mouse
What a crock of bull. Whatever has happened to Grand Prive? Once upon a time, they were one of the best....

Can someone explain what would be the problem in returning the player's deposit as s/he is locked out and was given a bonus Grand Prive decided they didn't want to give?

Telling the player s/he has an account at another GP casino.... Is Grand Prive saying this is equivalent to having mulitple accounts? (p.s.: As you've signed up at one of their casinos in the past, I think they now use the same log in info across all casinos.)
 

Nifty29

Dormant account
Methinks it may have something to do with the fact that Grand Prive now has a single sign-in e.g. by email address which is used at all GP casinos. So, if you create an account at ANY of the casinos in the group, it established ONE account across the board. If you then go and sign up through a different casino in the group, you effectively have created multiple accounts and therefor claimed the same signup bonus a second time.....but maybe you knew that...???

However, GP really suck IMHO and the fact they are holding on to the cash for 6 months is a load of baloney. Ive never charged back, but in this case I would do it.
 

paul02085

Senior Member
What a bunch of thieves. If they are so damned worried about people signing up at multiple sites why dont they create a mechanism to stop the people from doing it? Hell i might have played at one of their sites 4 yrs ago and have no idea which other ones they own. IMO its just a cheap rogue way to steal peoples deposits.
RTG would be proud of you Grand Prive.:rolleyes:
 

vinylweatherman

You type well loads
CAG
MM
Methinks it may have something to do with the fact that Grand Prive now has a single sign-in e.g. by email address which is used at all GP casinos. So, if you create an account at ANY of the casinos in the group, it established ONE account across the board. If you then go and sign up through a different casino in the group, you effectively have created multiple accounts and therefor claimed the same signup bonus a second time.....but maybe you knew that...???

However, GP really suck IMHO and the fact they are holding on to the cash for 6 months is a load of baloney. Ive never charged back, but in this case I would do it.
Complain to eCogra first, a chargeback has to be the LAST resort.

Grand Prive tried this one before with a player who THEY deemed to be under age, even though it was LEGAL for her to play elsewhere. They told her she had to wait till she became of age before she could withdraw what remained of her balance. This went on for ages, and was documented on the forum. In the end, eCogra made then return the deposit. Since this is all you want, you should also be able to get a similar ruling from eCogra.

Had you been intent on "bonus abuse", surely you would have deposited only $100, got the $100 bonus, and THEN had some big Blackjack bets.

Their "multiple account" issue is BS, UNLESS they have a one bonus per group policy and you already had the bonus in 2006, or this sign-up was AGAIN at Lake Palace, the same casino as in 2006.

Their weird system is unique, and I have not seen this at any other MG casino. I expect they are using systems similar to sportsbooks, where the balance is held in a general purse, and appears in whatever of the 5 skins you play in with your single sign-in.

The question is "How clear were the terms about this?". Given that some players may sign up to another Grand Prive skin, having had one from before they had the group sign-in, were the guidance notes, and terms and conditions clear on the fact that if they had already signed up to another skin, they must use these old details to access the new skins, and not create a new registration.

Because of some obscure bugs in their unique system, you would have got the bonus anyway, as it will trigger in all five skins provided you make a $100 deposit from within each skin's OWN banking page.

Their line about bonuses in all 5 seems odd, since they spam the **** out of me for individual skins, as well as "Big Dollar", which is still them, even though they deny it;) One of their big selling points is the "signature bonus", where they will invite players to have the bonus in the four other skins if they sign up at one, the "bug" seems to be that you get it anyway, even if not "invited" - just don't WIN with it:D

I suspect it was the $25 BLACKJACK play that got your account locked, and later investigation found the links to an account in 2006, so they found an excuse not to pay, and stall for 6 months - which would neatly place your complaint "out of time" with eCogra, although they would probably deal with it if after the 6 months they confiscated the winnings and balance rather than releasing them to you as promised.

MG do seem to be turning worse though, this is simply following a trend among MG groups where they are pulling these RTG like stunts. What this has mainly done is reduce MG to a brand "just like the others" - it no longer has the credibility it once had as a software brand players could rely on not to get ripped off. Players now have to research MG casinos with the same due dilligence as they have to apply to RTG and Playtech.

Casinos feel they can get away with more for US players, since these players are already doing something they are not supposed to, and are far less likely to go to the authorities since this will mean admitting to gambling online, and any complaint, such as making a chargeback, would likely cause their accounts to come under closer scrutiny, leading to them being unable to continue to make gambling related deposits and withdrawals through their bank, however well disguised.
 

mishun

Banned User - bogus account - violation of <a href
Well...I just called and cancelled all my debit cards. Except the one im charging back on. I closed my quicktender account and asked that it NEVER EVER be reopen again. I closed my e-mail address that I get casino promotions from. I am dead serious. I QUIT THIS BS. GOD GIVE ME THE WILL NOT TO GO BACK, PLEASE!!! ITS NO LONGER WORTH IT. 1) Im tired of losing money that i've already had. 2) The table games are questionable 3) Im tired of waiting 4 weeks or more for checks. 4) Im tired of paying fees for QT deposits & withdrawals 5) These casinos are broke and struggling and gonna get worst with the pullout of Germany. 6) IT'S JUST TIME TO STOP!

MR or MRS CASINO, I GIVE UP! YOU WIN! YOU HAVE BROKEN MY SPIRIT. I AM NOW FREE FROM THE LIES AND MISERY. I USED TO COUNT ON YOU TO HELP PAY FOR THIS OR THAT. NOT ANYMORE, PAUL! GET IT FROM SOMEONE ELSE BECAUSE THIS PETER IS GONE...AND I FUCKING MEANT IT!
 

footdr

Banned User: PITA violations of the Forum Rules
BONUS VALID AT EACH CASINO UPON INITIAL SIGNUP AND DEPOSIT

You are entitled to the bonus when a new player, at each of the casinos. The problem may be that you played BJ. Normally, BJ excluded from bonus, or has different playthrough rules.

I never play anything except slots until playthrough met. Never had a problems like the ones you have had and have played for over 3 years.
 

RobWin

closed account
Mishun, did you check to see if BJ was allowed for the playthru requirements?...as for myself I have never had any problem with this group at all and I have an account at all of the casinos within their group. I have been payed faster by this MG group than any other one out there...it has been no longer than six hours at the longest to get my cashin back to my QT account for the past year...

I also took a bonus at all of their casinos too...so just wondering if this does in fact have to do with you playing BJ...but I still can not understand for the life of me why in the world they would hold your account up for six months, this definitely seems extreme !!
 

aka23

Dormant account
You are entitled to the bonus when a new player, at each of the casinos.
In May 2007 they changed it to 1 bonus among the group of casino. This is listed in the terms. In any case, the player should certainly recover the money from unfinished bets.

Regarding some MG becoming rogues, there is no doubt that MGs as a whole are not as reputable as they were in the past. A summary of various issues in the past couple years is below:

Fortune Lounge -- Locked thousands of accounts and confiscated winnings from many players. It was temporarily put on rogue list here. As of this week, a player reported that they are still up to their old tricks with confiscated winnings.

Casino Rewards -- Players have had winnings denied for using autoplay, "irregular betting", and various other things. It is known for bonus banning players who sign up at more than 1 casino, or more accurately seeming to give bonuses, but not letting players recover them.

MiniVegas -- Has a history of making cashouts awkward and blaming "fraud rings." Many players have reported being unable to withdraw via Neteller or other method used to make their deposit and being forced to choose an alternative, which may have fees. It almost seems like they are intentionally making cashouts awkward. At least one player had winnings confiscated for "serial promotions abuse."

Grand Prive -- See first post in this thread. Also some incidents in the past that I don't recall the full details. I believe it related to problems claiming bonsues.

Jackpot Factory -- Had poor promotions incident awhile back... Playing slots cured my cancer type of advertising. No recent incidents that I am aware of.

Prime Casino -- A few bad incidents at their startup including illegally removing players' winnings from their Neteller accounts and starting a thread here listing my real name.

Casino Action -- Was suspended from eCOGRA accreditation this week, for unclear reasons
 
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jetset

RIP Brian
CAG
I can understand why you plan to retire from online gambling, Mishun - judging by your previous posts you have had more hassles than most which must be frustrating.

I'm trying to come to grips with exactly what it is you have been accused of doing to warrant the closure of your account, and I would appreciate it if you could clarify that.

If it is opening multiple accounts at different casinos within the Grand Prive group, then that would appear to conflict with the experiences of other players here who seem to have done the same thing without a problem (assuming it was not before May 2007 in the rule quoted by aka23 above)

Judging by aka23's post, this rule is current and is displayed by the casino - is that correct?

I don't think I've come across this 6 month lock holding the player's deposit before and if true I would oppose that by lodging an online complaint with eCOGRA - Grand Prive needs to return your deposit timeously.

If you're not already blacklisted, charging back will almost certainly provide an excuse for GP to do so. You may decide to return to online gambling at some future stage, and that would be a severe hindrance. I would therefore join VWM is suggesting that this should be a course of last resort.

Try the eCOGRA route first.
 

RobWin

closed account
Wouldn't it be real simple for all of these casino groups just to post a small banner on their home page stating that you may only take one bonus from only one casino in their entire group...or is that to much rocket science for them to have to deal with ?
 

chuchu59

gambling addict
PABnonaccred
CAG
rogues like "Some" RTG?

I signed up at Lake Palace this week. I deposit $300 and got $100 bonus. I begun wagering $25 a hand of BJ (3 spots). Right in the middle of a game, My account was locked. I contacted support, And was told that I had an account with another one of their casinos from 2006. And that I couldn't claim a bonus at their sister casino. So Fine, I asked them what about my incomplete game of BJ. They instructed me that risk management would contact me.

Hi Mishun

Thanks for the mail.


As per our conversation on live chat, we cannot unlock your account and allow you to wager the balance.

I have forwarded your e-mail to the Risk team as they are best equipped to assist you.

You will receive a response form them within 48 hours

Okay, I didnt hear anything for a few days. I contacted again, this time I was told that they were tired of people signing up a their other casinos claiming bonuses and that my account would be remained locked. So I asked for my deposit back. Soon after risk management sent me this:

Dear Ms Mishun

Thank you for your patronage at the Grand Priv Group of Casinos. Please be advised, In compliance with upholding our e-Cogra seal, your gaming account with Grand Priv has been closed and any balances / cash-ins frozen, for the period of the next 6 months. Once this time-frame has passed, your account and any pending funds will be made available to you once again. I apologize for any inconvenience caused. Should you have any further queries, please feel free to contact the Customer Services Team, at anytime.

This is bullshit. I am tired now. To be honest, MG is no better than RTG. I have never had a problem with any RTG. Even Powerbet, Cool Cat, and Palace of Chance has "ALWAYS" paid me. Out of my 5 years of online gambling. You know who i've had trouble with? Casino Rewards, Fortune Lounge, Belle Rock Entertainment, and Jackpot Factory. Casino Rewards told me I used auto-play. Belle Rock won't tell me why. I guessed I turned $50 deposit and $200 bonus into $1500+. Fortune Lounge because of the wire payment deadline back in early 2007. They lied like they couldnt find away to pay me. But they did (by wire) after 6 weeks of run around. And finally JF with that firepay BS.

I think I am going to hang it up. Im gonna do a chargeback and let this be the end of my chapter. Its a gamble now to gamble.
Mishun,

You have probably encountered the worst from these MG outfits. It's the first time,though, that I have seen one so unlucky to meet with them all.

What actually does GP mean when it says its complying with upholding Ecogra's seal by holding your money for 6 months and closing your accounts. Does it mean that, were it not for Ecogra, your funds would be confiscated? You should be sending an appreciation letter to Ecogra for that.:lolup::lolup:

I wouldnt give up yet if I were you. Just send the whole mail to Ecogra and ask what they think about it. Let us know their answer if you do.
 

vinylweatherman

You type well loads
CAG
MM
If mishun really wants to quit altogether, and not intend to come back, a chargeback will help boost any weakness in willpower in the future, as it will make it certain that mishun will have trouble in the future. The downside though, is that this "trouble" is likely to turn up at the time of a CASH-IN, rather than a weak willed deposit.
It is therefore STILL best to try the eCogra route first, but also to self exclude from all the casinos. Further, mishun MUST keep a list of all the casinos played in the past, and the groups they belong to, as well as the software. This list will prevent any future mishap in years to come were the industry situation to improve with the USA going for regulation, and the German states being rapped over the knuckles by the EU (which WILL happen, given time), prompting a U turn in policy, or the banning of ALL online gambling, including the "vested interests".
 

jetset

RIP Brian
CAG
This thread has taken an interesting direction, from what at first appeared to be a confusing multi-account penalty lock to a possibly self-exclusion (ie problem gambling) request.

The way I read the material posted already, it's the former that Mishun is complaining about?
 

handkey

Dormant account
webmeister
Well...I just called and cancelled all my debit cards. Except the one im charging back on. I closed my quicktender account and asked that it NEVER EVER be reopen again. I closed my e-mail address that I get casino promotions from. I am dead serious. I QUIT THIS BS. GOD GIVE ME THE WILL NOT TO GO BACK, PLEASE!!! ITS NO LONGER WORTH IT. 1) Im tired of losing money that i've already had. 2) The table games are questionable 3) Im tired of waiting 4 weeks or more for checks. 4) Im tired of paying fees for QT deposits & withdrawals 5) These casinos are broke and struggling and gonna get worst with the pullout of Germany. 6) IT'S JUST TIME TO STOP!

MR or MRS CASINO, I GIVE UP! YOU WIN! YOU HAVE BROKEN MY SPIRIT. I AM NOW FREE FROM THE LIES AND MISERY. I USED TO COUNT ON YOU TO HELP PAY FOR THIS OR THAT. NOT ANYMORE, PAUL! GET IT FROM SOMEONE ELSE BECAUSE THIS PETER IS GONE...AND I FUCKING MEANT IT!
You are the model and the lead of weak lamb in this industry.

Yes, The best way is to leave......
 

winbig

Keep winning this amount.
At least someone has the kahunas to stand up and quit online gambling if they think the games are questionable at best. Instead of the ones that continually whine that the games are rigged, but yet keep on playing and whining.

But yet, what a way to leave. And people wonder why there's a 'bad' list of players that have made chargebacks.

As it was said before, a simple complaint to ECogra would settle this once and for all. There's no need for a chargeback to get your money back....


If you're a true gambler, you will be back, just give it time....and you'll wish you never did this.
 

mishun

Banned User - bogus account - violation of <a href
Sent: 10 February 2008 22:12
To: General Information
Subject: Player Dispute
Importance: High

I appreciate the effort you have made to contact eCOGRA and explain your predicament. I will contact the customer service team at Lake Palace Casino to follow up on your query today.

The first thing I did was went straight to eCogra. That was 8 days ago and still haven't heard anything from them.

I have not did any chargeback as of yet. But with the reviews im reading about ecogra. I must keep more iron in the fire. So a charge back will be my last weapon. If I have to do one. As long as I get my deposit back. They can fight it out with the Credit Card Company. Im tired now and they all can goto hell.

Online gaming has turned completely sour. Trust? Trust my ass. There is no trust in this industry anymore. NONE! If they will screw over their most loyal affiliates. What makes you think they give a damn about anyone else? I AM FINISHED WITH THESE PEOPLE. ITS NO LONGER WORTH IT. I RATHER DRIVE TO MISSISSIPPI AND PLAY TWICE A MONTH. Then give these liars and crooks one more red cent. AND I MEANT IT!!!
 

Slotster!

I predict a riot.
CAG
FWIW, and has a light departure from the subject matter, thanks to your previous post -- "AND I MEANT IT!!!" is the saying of the day in our office today.

"Can you make me a coffee please? AND I MEANT IT!!!"

"I've just sent those documents over, if you could please sort them out today? AND I MEANT IT!!!"

Etc etc... :D

Hope you get it all sorted one way or another Mishun... I'm sure you will! :thumbsup:
 

USA2112

Dormant account
This has happen so many times with players deposits at online casinos that make these rediculous rules to confinscate players money, even though for "only six months" :eek: it's getting disgusting.

I'm beginning to believe the only way to stop the monster from growing would be to stop advertising all casinos that use the excuse of belonging to a "Group of casinos" This should not be allowed! and have a rule that says you can not claim a bonus at two casinos within their group. It is the casinos that is the problem not the players in these type of situations it is a rogue way of doing business. The terms and conditions they create "And their good at that" should only be allowed for each individual casino and not the whole group.

And as mentioned earlier, why don't casinos put up messages on their homepage saying no more than one bonus with their group of casinos. It would make it to easy for the players to decide to have only one account with their group of casinos and not one with all the casinos in their group, that seems to be offering a nice sign up bonus, until you try to use it!

I think casinos are losing more players every day over these type of problems.
 

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